Skip to main content
Visit Freshworks.com Visit Freshworks

I am new to Freshchat development. I am trying to send Whatsapp message templates. This is the url that I am using to send the messages: 

https://api.freshchat.com/v2/outbound-messages/whatsapp

 

I get this status in `response.data.status`: Request created successfully. Check delivery status using status API

 

The message doesn’t get sent, so I send a get request to see the message’s status and I see this in the `response.data.failure_reason`: 402: Error with payment method.


I already added a payment method on my Whatsapp manager dashboard. Do I have to add a payment method on the Freshchat account too? I am still on the enterprise free trial because I am testing the capabilities of the API. How should I deal with this?

Hi Ahmed,

I understand you are receiving 402: Error with payment method. This is because when you Line of Credit [loc] would have failed for your WhatsApp Business Account.

Please write an email to support@freshchat.com with your WhatsApp number connected to your FreshChat stating this error, we will check the reason in the backend why the LOC addition failed and help you to resolve the payment method.

Thanks.

Reply


Terms of Use