Gamification and User Engagement with External Apps – Any Experience with Brawl-style Mechanics?
Hi everyone,I’ve been exploring ways to improve user engagement in customer-facing interfaces built using Freshdesk and Freshchat integrations. One concept I’ve been researching is the use of game-inspired elements like custom progression, unlockable features, or even “brawl-style” interaction mechanics inspired by community-driven apps.While working on a test project, I came across a modded game called Null’s Brawl (based on Brawl Stars) that uses private server mechanics to simulate user leveling, reward unlocking, and in-app economies. It’s purely experimental, of course, but the way it handles user flow and excitement can inspire app-like workflows.Has anyone tried integrating or simulating such gamification mechanics in Freshworks tools, even with the help of third-party tools or apps from the marketplace?Looking forward to hearing your ideas and tools that might support similar models!— Also, if you’re curious about the mod itself from a UX standpoint, the latest version (62.256)