We have Freshsales CRM Suite. I started getting LOTS of invoices from Freshworks (15 yesterday, 25 today). Each bill is marked as Paid (they’re like $5 apiece).
It tells me we’re out of incoming phone credits.
I tried making a manual payment. It shows the payment went through, but our phone credit balance doesn’t update.
The one phone number I have for anyone at FW, they aren’t answering.
My sales staff is dead in the water.
Best answer by pradipta.chandra
Thank you for looping me in
Please let us know here in case you do not hear back from us. I will ensure that it is routed to the right team internally.
+12Hi
Not sure about this, but it seems this was intended to be created under FreshSales/CRM but was posted under FreshService. Would you mind checking it and moving it accordingly?
Best,
+12We have Freshsales CRM Suite. I started getting LOTS of invoices from Freshworks (15 yesterday, 25 today). Each bill is marked as Paid (they’re like $5 apiece).
It tells me we’re out of incoming phone credits.
I tried making a manual payment. It shows the payment went through, but our phone credit balance doesn’t update.
The one phone number I have for anyone at FW, they aren’t answering.
My sales staff is dead in the water.
Hi.
Did you try https://crmsupport.freshworks.com/support/home?cloud=freshsales_suite?
Or https://crmsupport.freshworks.com/support/home?cloud=freshcaller?
Regards,
+11Heyy
+8Thank you for looping me in
Please let us know here in case you do not hear back from us. I will ensure that it is routed to the right team internally.
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