Hello Everyone!
We are back again with another most requested webinar - Sales Sequences myth-buster!
We have seen that most of the businesses love to create a sequence of steps that will automate their reach-outs to their customers, and based on the activity, get notified of the next action steps. Sales Sequence is a perfect tool for doing just that.
In most cases, the following is what anyone using Freshsales would want to achieve using Sales Sequences.
- Targeting the right audience
- Configuring the flow
- Understand the behaviour, errors, metrics, etc
- Work through the entire flow without any issues
By the end of this session, you'll be a master of “Automated Flow” - to make the process of cold outreach much easier and efficient.
WATCH THE VIDEO HERE:
This webinar is curated by the Support team, whom you generally contact for issues/queries. We have collated as many FAQS as possible to make this webinar worth your time.
Host: Pradipta Chandra, Lead - Customer Support
Presenter: Jemima Yazhini, Senior Product Specialist
AGENDA
- Overview and Flow of Sales Sequences
- Types of Sequences
- Configuring Sequence Steps
- Exit Conditions
- Sample Use-cases & Tracking emails
- Other features
- FAQs
Date: On-demand - May 2025
Please leave a comment with your questions, feedback or suggestions for our next webinars. We will pick those up. Cheers!
RESOURCES
- Configuring a Sales Sequence: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002443-what-are-sales-sequences-how-to-configure-a-sequence-
- Entry and exit of contacts: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002618-when-will-a-contact-enter-or-exit-a-sales-sequence-
- Difference between Sales Sequences and Marketing Journeys: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002620-what-is-the-difference-between-sales-sequence-and-marketing-journeys-
- Sales Sequence templates: https://crmsupport.freshworks.com/en/support/solutions/articles/50000009749-what-are-sales-sequence-templates-
- Classic and Smart sequences: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002163-what-are-classic-and-smart-sequences-where-should-they-be-used-
- Outbound Sequence: https://crmsupport.freshworks.com/en/support/solutions/articles/50000005602-what-is-outbound-sales-sequence-how-to-configure-it-
- Different user Limits in Sales Sequences: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002619-what-are-the-different-user-limits-in-sales-sequences-
- Create LinkedIn Tasks using Sales Sequences: https://crmsupport.freshworks.com/en/support/solutions/articles/50000009691-how-to-create-linkedin-tasks-using-sales-sequences