Skip to main content
  • EN

Unanswered questions

97
T
Apprentice
tkiraneApprentice
 Contacts & Companies
Associating company with specific portal

Hello!I am using Freshdesk, and have multiple customer companies. I have a portal set up for each company, with a custom url.I’m trying to get Freshdesk to be able to associate company A with company A’s portal and tickets, and company B with company B’s portal and tickets. I’d need the system to send the correct activation URL as well in the activation email. I am struggling to figure out how to do this. Is this possible? Should we only have one portal? If only one portal, how will the portal and system know to only show company A’s forms to company A users (and only show them tickets for company A as well). Thank you!

2537
S
Community Debut
Nic Neo
Apprentice
Nic NeoApprentice
 Getting Started
Freshdesk Training

Hello,Is there anyone the UK that offers on line or face to face Freshdesk training or consultancy?  I work for a small company that implemented Freshdesk in 2017, all those people are now gone and Im now in charge or a solution I have no clue how to configure of manage.If there are organisation or individuals out there that could help me I’d be very happy to hear from you.Thanks.Nic

423
C
Community Debut
Luke T
Apprentice
Luke TApprentice
 How do I....?
Reply to a ticket by email

Hi,As an agent I receive a notification when a ticket is assigned to me. When I reply to this email, my reply is added as a private note. Can I set up Freshdesk so that my reply is added as a reply on the ticket and emails the requestor my response?Thanks,Luke

161
I
Skilled Expert
Luke T
Apprentice
Luke TApprentice
 How do I....?
Can I set forwarded tickets to not auto assign & notify

Hi,As an agent when I forward an email to the helpdesk can I set it to create a ticket (as it does now) but set a rule to exclude it from auto assigning the ticket and auto responding to the original requestor?Thanks,Luke

172
mskotko
Skilled Expert
G
Apprentice
gbalaraApprentice
 How do I....?
Change process - Approval with mandatory printscreen

Dear,I’m trying to implement in my change process a Business validation where they need to validate through tests.For audit reason they must provide printscreen of these tests.Idk how to make this mandatory through a task or a field in the basic change formThanks :)

60
G
Apprentice
willowconner38
Apprentice
willowconner38Apprentice
 Getting Started
Is it possible to decompile an APK, change the code, then recompile it?

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file.APK Sync

53913
brandonkeller21
Community Debut
T
Apprentice
timelesstileApprentice
 Chatbot and AI
What is a Chatbot and how does it relate to AI?

A chatbot is a software application designed to simulate human conversation, either via text or voice. When powered by AI, especially machine learning and natural language processing (NLP), chatbots can understand user intent, respond intelligently, and even learn from interactions to improve over time.

60
T
Apprentice
T
Apprentice
thecarpetmanApprentice
 Apps and Marketplace Integrations
How do Apps Integrations work?

App integrations typically work through APIs (Application Programming Interfaces). These APIs allow two apps to “communicate” and share data securely. Some integrations are one-way (data flows from App A to App B), while others are bi-directional (data syncs both ways in real-time). Modern marketplaces often offer pre-built connectors to simplify the integration process.

40
T
Apprentice
henrybaker
Apprentice
henrybakerApprentice
 Getting Started
Can Freshdesk handle multilingual knowledge base with region-specific content?

Hi everyone,We’re expanding support to multiple regions, and I’m trying to figure out how well Freshdesk can handle a multilingual knowledge base where certain articles are region-specific.For example: Some FAQs need to be available in both English and Spanish. Other articles should only show up for EU users (due to compliance differences). Ideally, we’d like customers to automatically see the right version based on language/region, without confusing them with duplicates. I’ve seen how to enable multiple languages in the knowledge base, but I’m not clear if Freshdesk allows conditional visibility of articles by region or if that would require workarounds (like categories for each region).Has anyone here implemented something like this? Does it scale well, or does it get messy fast?Would really appreciate insights from anyone managing multilingual/global KBs on Freshdesk.

50
henrybaker
Apprentice
brianlorelle
Apprentice
brianlorelleApprentice
 Portals, Emails & Other Channels
Get notified when someone registers on my portal

Hi all, Is there a way for me to get a notification when someone new registers for my support portal? I’d like to get an email notification when someone signs up, but I don’t see anything for this in notifications. Thanks, 

575
R
Contributor
J
Top Contributor
jpetersTop Contributor
 Getting Started
Change Managment - Requester self approval

Hello All,Has anyone tried to create a workflow that will block a CAB approver from approving their own change request?  Once again, I cant seem to create the logic whether in my head or the application :) 

1322
D
Community Debut
Finski
Skilled Expert
FinskiSkilled Expert
 How do I....?
Window shown when hovering on list

Hey, Is there any options to change what is visible here?I would  like to have instead of description the fields.  

191
I
Skilled Expert
P
Apprentice
prakashjain25Apprentice
 Getting Started
Does Hinduja Brothers owned HLF provide 100% on-road funding for Ashok Leyland vehicles?

Hi I am Prakash and I am a driver. I want to start my own business of travels and for that I am planning to purchase vehicles through Ashok Leyland. I have heard that the Hinduja Brothers who are the owners of AL also own a finance service, Hinduja Leyland Finance. Can someone suggest me if they provide 100% on-road funding for Ashok Leyland Vehicles?

60
P
Apprentice
sanalthomson
Apprentice
sanalthomsonApprentice
 How do I....?
How to avoid unselected check box in Workflow Automator email

I am looking for a way to avoid unselected check box in Workflow Automator emailWe have created Catering Request as a Service Item in Our PortalAfter Selecting check box , It will show them the Menu and Number of People that need the Item.After Submission an email will sent to the Support Team with relevant information. As you can see below , The item they selected will have the number associated with respective item. We are looking for a way to avoid the Unselected items from email. For E.g. If Someone Selected Lunch Option 1 and Fruit Plater ,then the email should only send that information. Unfortunately, if we use Only placeholder for each item, it returns the true and falls values as its check box.Other ways we considered was creating Individual Service Items, but the Problem is there many scenarios we have to order for a group, and each item means 5-10 different requests for same venue. Which we found as a bad user experience. With the current solution we have all items in single

201
Roxwell
Contributor
R
Apprentice
Robert ZibellApprentice
 Getting Started
How Do You Handle Product-Specific Support in Freshdesk for an Automotive Parts Store?

Hi everyone,I run customer support for MountainOffroad.com, where we sell Jeep and off-road vehicle parts. Many of our tickets are product-specific, like compatibility questions (e.g., “Will this skid plate fit a 2020 Toyota Tacoma?”) or order-related issues.I’d love to hear how other eCommerce or parts-based businesses are using Freshdesk to: Tag or categorize tickets by product Use canned responses or dynamic content Route tickets based on product type or department Link tickets with product listings or inventory We’re aiming to speed up our response time and reduce back-and-forth for our technical team. If you’ve handled something similar — whether for auto parts or another niche eCommerce setup — please share your workflow or automation tricks!Thanks a lot — looking forward to learning from your experience.

311
F
Community Debut
erik.oostenberg
Contributor
erik.oostenbergContributor
 Ticketing & Agent Productivity
Ticket agent first name - Not full name

Hi!We would really like to be able to add only our agent's first name to automations.We want to be personal with our customers, but at the same time protect our employee's privacy. Could you create tthe agent first name placeholder, or is it perhaps coming some time in the future?Thank you in advance for looking into this? Best regards,Erik 

6204
N
Community Debut
M
Apprentice
mymukApprentice
 Ticketing & Agent Productivity
Ability to change state in a freshdesk ticket

Is there any way of removing the Customer responded state when all the cust has said is "thanks" etc?I find I have to keep clicking on a case to check if they need to be replied to.Our issue is with things that some groups (such as Developers) will keep in pending status (potentially for quite a long time) and which Support would keep an eye on in case the customer replies and needs a response.At the moment, a "thanks" email will flag it as Customer Responded forever, meaning we have no way to know if a subsequent, more substantive response has arrived without clicking into the case.I have seen Thank You Detector - however it looks to only deal with closed or resolved cases, which we would have no issue with as we can just close or resolve those again.

192723
John34356
Community Debut
juul0s
Skilled Expert
juul0sSkilled Expert
 How do I....?
Restore tickets

On Friday, we deactivated and deleted a user from the system. Unfortunately, all tickets that were created by this user (around 80) disappeared, and we are unable to locate them. We need these tickets to be restored and reassigned to another user in order to maintain service continuity. Could you please check if it’s possible to restore the deleted tickets and reassign them to a different user?

221
N
Skilled Expert
OnStream APK
Apprentice
OnStream APKApprentice
 Getting Started
OnStream APK V 1.2.0- Free Guide to Download in 2025

The popular free streaming app OnStream APK allows users to access a vast collection of movies and TV shows without having to pay a subscription fee. The app is compatible with Android TV, FireStick, and Android devices and offers high-definition streaming with multiple subtitle options. With its intuitive interface and no sign-up requirements, OnStream APK provides a seamless entertainment ad free experience. Although the latest version isn’t available on official app stores, users can still safely  it from trustworthy sources.Overview of OnStreamOnStream APK is a free Android streaming app that allows you to watch movies, TV series, live TV, and sports without having to register or subscribe. It is downloaded as an APK from websites like onstream.  However, it is not accessible on Google Play. With its extensive content library, which is updated every day, HD/4K streaming, multilingual subtitles, offline downloads, and emulator support for Android devices, Firesticks, smart TVs, and

222
harie
Community Debut
myfoodvalley
Apprentice
myfoodvalleyApprentice
 How do I....?
What’s the Flavor You Can’t Live Without?

Everyone has that one ingredient or dish that feels essential in the kitchen. On our global cuisine hub, we celebrate those must-have flavors while exploring new recipes and food culture. So, what’s the taste you simply can’t imagine cooking without?

20
myfoodvalley
Apprentice
J
Apprentice
JoeyJoeJoeApprentice
 How do I....?
Can anyone print a decent looking Knowledge Base article?

Hello,I’d like to be able to print Knowledge Base articles but when I to, they are unreadable, with the body of the article limited to half of the page width and all of the FS icons, each one taking up an entire page.Printing from Chrome by hitting ctrl-PJoe

457
Croy
Skilled Expert
B
Contributor
bellsContributor
 Automations and Workflows
Auto approving service request tickets in a workflow

I am in the process of creating a workflow which is based on a condition similar to the below.    If it is YES, it sends an approval mail to an approver and if it is NO, I want it to automatically set the Approval status to Approved.    I am able to create the action to send the approval email when it is YES but I have not able to find a way for automatically setting the Approval status to Approved using Expression Builder or another way. Can you ideas? Workarounds?

353
T
Community Debut
A
Apprentice
aidenjamesApprentice
 Getting Started
Is Gravenhurst Boat Rental Worth It for Events?

Hi everyone,I was exploring ideas for team events and celebrations in Canada and came across SeaDoo Rentals Muskoka that offers Gravenhurst boat rental services.Do you think renting a boat is a good idea for group gatherings, or is it just an unnecessary expense compared to traditional venues? Would love to hear different opinions and experiences.

121
Julia23
Community Debut
M
Apprentice
MoutonConcreteServicesApprentice
 Getting Started
What is the best way to get a durable and long-lasting concrete driveway installed?

The best way to ensure a strong and long-lasting driveway is to hire professional driveway installation experts who use high-quality materials and proper techniques. Concrete driveways are highly durable, weather-resistant, and require low maintenance compared to asphalt or pavers.

110
M
Apprentice
gcrbuildersllc
Apprentice
gcrbuildersllcApprentice
 Getting Started
Which Remodeler is good for kitchen renovation

A good kitchen remodeler is one who has strong experience, clear communication, and a solid portfolio of past projects. Look for remodelers who: Specialize in kitchens and understand layouts, cabinetry, and appliance integration. Offer detailed estimates and are transparent about costs, timelines, and materials. Are licensed, insured, and certified, ensuring professionalism and accountability. Provide design guidance, helping you balance aesthetics with functionality. Have positive customer reviews and can share references from past clients. Stay updated on modern trends like energy-efficient appliances, storage solutions, and durable finishes.

150
gcrbuildersllc
Apprentice

Badge winners

  • Wizard of Creative Thinking (5)
    Anthonyakoshas earned the badge Wizard of Creative Thinking (5)
  • Wizard of Creative Thinking (5)
    richard_willshas earned the badge Wizard of Creative Thinking (5)
  • Wizard of Creative Thinking (5)
    Bmumpowehas earned the badge Wizard of Creative Thinking (5)
  • Lightning (Mc)Learner
    kjosephhas earned the badge Lightning (Mc)Learner
  • Lightning (Mc)Learner
    Putriayuningsih09has earned the badge Lightning (Mc)Learner
Show all badges
Terms of Use