How to deal with Freshservice Offboarding Clearance? Hi Everyone, I hope that y’all are doing great. So recently we’ve started implementing the Offboarding module for Freshservice. With out old procedure, we require some sort of clearance for every departments involved before completing the employee offboarding. For example, Employee A should meet with Reporting Manager and get their signature for clearance, same with Procurement, Finance, etc etc. In short, Employee A should obtain all signatures from these entities before Employee A is offboarded.At first, I’ve tried creating service request items via API whenever an offboarding ticket is raised. This works well but the issue arises in the section where I need to send the approvals for these child tickets. We thought that approval email can replace the clearance signatures that we’ve been previously using. If the Reporting Manager approves the SR request, then Employee A is cleared. The same goes for the other departments.Problem with this is that, if you create the SR ticket using API
