Unanswered questions

We have a client with a very specific use case for a real time Dashboard on Freshchat. The standard one in the system does not provide the full real time data the team need.  After speaking with the Freshworks Support team who have been a great help so far to find a solution, have suggested the best way forward would be to build out our own dashboard and obtain the data via webhooks. We currently don’t have anyone with these expertise so thought we would see if someone on here knows of anyone with webhook skills that can assist.

Hi everyone,I run a construction estimating services business and I'm looking for recommendations on tools or platforms that can help streamline cost estimation, bid management, and client communication for construction projects.Has anyone here used software like Freshworks (or similar CRM/service tools) specifically for managing construction estimating workflows? Would love to hear what's worked well for you — especially in terms of tracking leads, quotes, and project timelines.Thanks in advance for any suggestions!Best,James Harden

Is there a way, either natively or via an add on app to allow me to import time entries into Freshdesk?

When I copy from GoogleDocs and paste in Freshdesk, and hit Send, a line break is added (when I hit Send, not on paste).See examples attached: the line break is added only when i have bold letters inside the text.Use case: we prepare email templates in GDoc.Can you solve that bug please?

Hi everyone,I’m looking for some practical suggestions on improving customer support response times without reducing the quality of support.Our team receives a mix of simple questions, technical issues, and requests that require follow-up. Sometimes tickets remain open longer than expected because they need to be assigned to the right person or require information from another team.What are some effective ways to organize ticket assignment, prioritization, and follow-ups in Freshworks? I’d also be interested in hearing how other teams use automation, workflows, or reporting to identify tickets that may be delayed.Any recommendations or examples from your experience would be appreciated.Thanks!