Unanswered questions

Patok itu lemak

Is there any ability to re-order Project Tasks? Maybe it’s been added since the last topic in April, or it’s on the roadmap?I can see that this has been a missing functionality for at least 7 years, requested numerous times, but since it hasn’t been added yet, I’m going to ask for it again. This is an important feature and not having it takes the PM feature from pretty good (fantastic as a part of the whole) to marginally useful. It’s like if MS Word made you define the page and margin sizes when you created the document and prohibited you from ever changing it again afterward, forcing you to recreate the document from scratch when you realized you needed to make a change.Common, guys, this is an IMPORTANT feature. I’m starting to make my team use this, and this missing item is going to create problems for me. It can’t be that hard to implement. Let me know if I’m wrong and this has been added, and I’m just missing it somehow.

We are thinking of adding our Device/Asset Terms and conditions into FreshService and have seen an article about creating a Document Template and linking this to a Service Request however I would like to know if and how others are doing this? I have managed to create the template and the service request but don’t see how the process would work to get the end user to “accept” the terms and conditions and some how record their acceptance or acknowledgment. I’m also aware that we have the ability to add an e-signature for the user to sign the document but this will require us purchasing additional licensing for this. Is anyone using this function of FreshService in a similar capacity? I would love to hear how others have their processes set up.

Have you ever wished Instagram offered more privacy settings, an ad-free interface or direct photos and video downloads? If so, you may be wondering how Instander APK differs from the official Instagram App. What special features does this modified version have that instagram doesn’t, and why are so many users moving to it? Let’s explore what Instander APK is and the reasons Android users now favour it.The ability of Instander APK to give users complete control over their instagram usage is one of its most notable features. It changes the way users interact with content on the platform by enabling high-quality media downloads and blocking intrusive advertisements. In contrast to the official app, it gives users more freedom and fewer limitations when using Instagram.The hidden privacy settings in the Instander APK are another intriguing feature. Users can zoom into profile pictures for a closer look, disable typing indicators in chats and view stories without being noticed. The app is

Hey everyone,I've been exploring different trading strategies lately and came across the concept of copy trading signals. The idea of automatically mirroring the trades of experienced traders sounds appealing, especially for those who don’t have the time or confidence to trade actively themselves.However, I’m curious about the real-world effectiveness of these signals. How reliable are they over the long term? Are there certain platforms or traders that have proven consistent? And what are the risks involved — particularly when market conditions change rapidly?I’d love to hear from others who have used copy trading signals. Have they helped you grow your portfolio, or have you had mixed experiences? Let’s discuss the pros, cons, and best practices to get the most out of them.Looking forward to your thoughts!

In the fast-paced world of online gaming and competitive digital environments, every millisecond counts. One crucial metric that often determines a player’s agility and responsiveness is their Clicks Per Second (CPS) score. A CPS Test, also known as a Click Speed Test, is a simple yet powerful tool designed to measure how many times a user can click their mouse or trackpad within a given timeframe.Initially gaining popularity among gamers, particularly in titles like Minecraft where rapid clicking can significantly impact Player vs. Player (PvP) battles, the CPS test has evolved into a widely recognized benchmark for mouse dexterity. Beyond gaming, understanding and improving your CPS can enhance overall computer proficiency, making everyday tasks more efficient. This comprehensive guide will delve into the intricacies of the CPS test, its benefits, how to calculate your score, advanced clicking techniques, and much more.How to Take a CPS Test: A Step-by-Step GuideTaking a CPS test is

Hi all i want to close all connected incidents if i close a Problem. there is a default workflow but this is not workingi have to close the incidents by hand, after this i can close the “problem” - how can i fix this  

Hi everyone,I’m exploring the idea of contributing guest posts to other blogs in my niche to increase visibility and build backlinks. I’m curious about best practices when it comes to guest posting.How do you usually approach blog owners? Do you focus more on quality content or networking first? Are there any common mistakes to avoid, like overly promotional content or poor topic selection?Additionally, how do you track the impact of your guest posts on traffic or SEO?Any tips, personal experiences, or resources would be greatly appreciated!

Hello all,As the title says, Is there a way to automate adding a to-do list to a ticket. I am looking to attach a list to a ticket based on certain conditions, so as whosoever picks that ticket knows what all steps are required to resolve it. I open to using 3rd party app. The endpoint to create a to-do list is also not available unfortunately. Thanks 

I want to disable LOGIN and SIGN UP button. PFB : 

Welcome to Dragon Eye Security, a premier security company built on a foundation of vigilance, technology, and an unwavering commitment to the safety of the Los Angeles community. As a leading provider of security guard services in Los Angeles, we understand that true security is more than a presence, it’s about proactive protection, intelligent strategy, and the peace of mind that comes from knowing you are in expert hands.

I am using the Changes module to track IT change requests and its workflow from Request initiation to Go live with multiple stages in between. I want to find out how much time was spent in each stage of the workflow. This is similar to the time spent in tickets module. But i cant find a equivalent for the changes module. If i could get the activities details through an API that would be the best, but dont find an API that would get me the activities details for a change.Any Ideas ? 

every time you folks at FW put out a new feature, it consistently has some elements that make me wonder who the heck is approving program design over there.  Today’s frustration:  exploring the new Journeys.  There’s a form widget to add attachments, but you only allow PDF, TXT, PNG, or JPG.What do you guys have against word docs or excel spreadsheets?  Why place any restrictions at all?All of my onboardings are documented using Excel, and while I may or may not agree with using excel this way the point is this is ingrained into my company’s process, it’s not going to change.  So I guess this is another “improvement” that we won’t be able to use over here.I would discuss this with my account reps, but (once again) they seem to have disappeared.  I can’t bring this up to the so-called Insiders program y’all invited me to, I have not gotten a response to my request for a call since May. FW had me in a “top contributors” group that met, I think, twice last year and nothing since.  Serious

I'm exploring options to strengthen my U.S. residency application and came across IMG Helping Hands. They seem to offer clinical rotations, research modules, and ERAS support for international medical graduates.If you've worked with them before (or know someone who has), I'd really appreciate hearing about your experience — especially in terms of: The quality of rotations or research projects How helpful their ERAS or interview support was Whether their programs helped with getting interviews or matching Any feedback, good or bad, would be super helpful. Thanks in advance!

Hi Freshworks community, I’ve been working on improving customer and employee experience in a small service-based setup, and one challenge I often face is maintaining transparency while keeping things efficient. For example, in customer support, Freshdesk makes it easy to keep all tickets and updates visible to customers — which builds trust. Similarly, for employees in the UAE, we found that offering small digital tools (like a simple gratuity calculator for end-of-service benefits) creates the same kind of trust. People feel more confident when they can quickly check details for themselves instead of waiting for HR or paperwork. It got me thinking: What methods or tools have you used inside Freshworks to balance speed + transparency? Do you usually give customers/employees direct visibility (like portals and dashboards), or do you keep it more internal to avoid confusion?  I’d love to hear how others are handling this — any real-world examples would be really helpful. Thanks in advan

This seems like a simple issue that must have been addressed somewhere. Please let m know if it has.When we upload an image to a ticket on the app from an iPhone, it is saved as “HEIC” format. If you try to open that uploaded image in the ticket on an iPhone, it jumps to a browser, asks you to download the image and then doesn’t do anything. Are there any “hacks” out there?  Thanks in advance!

The popular free streaming app OnStream APK allows users to access a vast collection of movies and TV shows without having to pay a subscription fee. The app is compatible with Android TV, FireStick, and Android devices and offers high-definition streaming with multiple subtitle options. With its intuitive interface and no sign-up requirements, OnStream APK provides a seamless entertainment ad free experience. Although the latest version isn’t available on official app stores, users can still safely  it from trustworthy sources.Overview of OnStreamOnStream APK is a free Android streaming app that allows you to watch movies, TV series, live TV, and sports without having to register or subscribe. It is downloaded as an APK from websites like onstream.  However, it is not accessible on Google Play. With its extensive content library, which is updated every day, HD/4K streaming, multilingual subtitles, offline downloads, and emulator support for Android devices, Firesticks, smart TVs, and

Hello everyone,I’m looking for advice on how to optimize reception services using Freshdesk. I’m curious about how others manage visitor interactions efficiently while keeping communication seamless across email, chat, and phone.I’m also interested in how automation features can help streamline tasks like appointment scheduling or visitor check-ins, and how reporting tools can be used to monitor performance and improve service quality.If you have any tips, best practices, or personal experiences using Freshdesk to enhance reception workflows, I’d love to hear them!

Hi all is there a way to add auto. for every PO the same Approval “Group”?for every PO our CIO has to approve  

Hi All,I've been trying for some time to integrate custom attributes from an Active Directory (AD) user into a custom field in Freshservice.  I'm using two specific attributes from AD, which are successfully displayed in another application—so I believe the issue lies within the Freshservice Enterprise App configuration.Could someone please share a screenshot of a working setup where this integration is functioning correctly?Thanks in advance for your support!Best regards,

Hi everyone,I’ve been noticing something odd with how SLA due times are calculated in Freshservice.Even though I’ve set up proper business hours (8 AM to 5 PM, Monday to Friday) and selected the correct time zone (Chennai GMT+5:30), the system still shows SLA response and resolution times that fall outside those hours — like late evenings or even overnight.I’ve double-checked the SLA settings and made sure business hours are selected (not calendar hours), but the due times still seem to be calculated in real-time rather than pausing outside working hours.Just wanted to check — is this normal behavior? Has anyone else run into this? Would love to know if there’s a way to make SLA timers strictly follow business hours.

I was exploring different ways to improve productivity for small teams and freelancers. Often, we rely on heavy software for design or editing, but sometimes a lightweight mobile app can save a lot of time. For example, tools like Pixellab are widely used by individuals to quickly edit images, create social posts, or even design presentation graphics without needing complex desktop apps.While looking into this, I came across this blog which explains more about how Pixellab compares with other tools like CapCut, and also gives tutorials on making creative design cards. I found it useful as it shows how such apps can also support small businesses and job-related tasks where quick designs are needed.What are some tools you use in your workflow that make your daily tasks easier? Do you prefer mobile-based apps like Pixellab or always stick with desktop software?

We just had the new Journeys module onboarded to our Helpdesk. I created a Sandbox duplicate of our production environment and began setting up the Journey. When I go to publish it I keep getting an error message saying that I need to assign a Workspace for the Journey. I select the HR Workspace and click Save…. and nothing happens. I click Save over and over and nothing happens. I think, well Onboarding and Offboarding were wonky in the Sandbox to the point I couldn’t use them, let’s try it in production. Same result. Anyone else getting this problem?   

When attempting to resolve a ticket I select send and set as resolved. It takes me back to the que and the ticket is still open. I have to switch it to resolved again. This sends out to resolved emails to the requestor. I use to be able to send and set as resolved. Please help

I notice that a lot of tickets that require a response get buried in other “Open tickets”. Would be nice to filter tickets that are either “New” or “Customer Responded”