Marketing Automations

I have set up an email marketing campaign via Freshsales suite. The campaign could be able to send to target list of recipients which I have created. However, once the recipients reply to the sender email, none of their replies are delivered to sender’s email. It clearly indicates that their replies are successfully sent but from my end (sender) I could not be able to receive any of them. How could I be able to solve it? Thanks.

This is my use case: on our website (hosted by Cardd.co) there’s a form where visitors can leave their name, company and email address to request white papers. When they submit, an email is sent to an address that I can specify, containing the data the visitor has entered  What I want to achieve in Freshsales:Create a Lead from the contents of the mail Auto-reply with a mail that contains a download link for the white paper Collect data on whether the Lead has opened the mail and downloaded the white paper. Reply with a follow-up message, that is different for whether the Lead has (not) opened the mail or (not) downloaded the white paper. Please point me to articles or video’s that describe how this is done  thanks!

I’m trying to achieve what I think should be a simple requirement, but getting no-where.I have a report on my website that I want to offer for download, but only if people share their contact details. My plan had been:Have a form on my website - integrated via tracking code Use a journey to subscribe users to relevant mailing lists and send the email with report linkSimple? Not really. I can’t see how to trigger a journey based on a form submission. I was going to pass a hidden field with which report they wanted into the CRM, then trigger the journey based on the that field, Unfortunately fresh forms don’t seem to be able to handle hidden fields. What are other people doing? 

We have WhatsApp integration successfully setup: When testing a made campaign (with WA template and all) it works directly from Freshsales Suite CRM (technical setup) when e.g. testing a campaign and entering my own number. ✅However, in order to send/use such a message (“We have done x for you”) I need to create a journey that somehow gets triggered by an “event” from another system.Question: Would it be possible to just click a button, like sending email, SMS, etc, to send to WhatsApp? 🤔Or, how could I easily send a WhatApp message to one contact, using Freshsales suite, without making a contact-field, setup a segment, have that segment trigger a journey that sends the message. Feels like a lot of too much work.

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HiUsing FreshMarketers and soon FreshSales - is there a way to update email template elements such as headers or footers for all existing emails using the template?Thanks!Marie

I created a marketing journey and ran it for awhile to test it. After some time, I stopped the journey.I’ve now returned to the journey to make a change, but I do not see any edit button. I also do not see a start journey button.The only option available is to clone the marketing journey.Is a stopped journey no longer available to rerun or change and then start?Thanks