Getting Started

We are in the early phases of rolling out Freshchat to our organization. I was curious to how others are using Freshchat in tandem with Freshservice. Specifically around Solution Articles. It appears that the articles have to be in both Freshchat and Freshservice for the Freddy AI Agent to be efficient in both platforms.What do others do? 

The Crepe Erase lawsuit has been a point of discussion recently, raising concerns about product claims and consumer trust. Cases like this show how important transparency is in skincare and wellness industries.

I’ve been curious about something I’ve noticed lately — more brands and even small teams are starting to focus on increasing their social media audience as part of their customer engagement strategy.Some people mention using growth tools or services (I came across one called Famety followers) to speed up the process.From your experience, does having a larger social media following actually help with support metrics like faster ticket resolution, better response rates, or more positive feedback? Or is it more about the quality of interactions, regardless of follower count?Would be interesting to hear real-world examples from anyone who’s tested both approaches.

Hello Folks,Here’s a collection of Freshchat Admin Guides to help you manage the platform and support your team. You can download the guides based on your plan, share them with your agents, or keep them as a quick reference whenever needed.In the attachments -Freshchat Enterprise Freshchat Growth Freshchat Pro Chatbots in FreshchatDOWNLOAD 👇🏼

Hello,I am writing with a little bit more technical question. Is it possible to always open embedded chat on the website? I was not able to find these options in the setting.I would like to add the chatbot on the specific FAQ page, but not as a clickable widget, but into the specific frame where the chatbot would automatically open (instead of FAQ form).Thank you for your time and help.Jan

I run a website that provides WhatsApp group links for various communities and interests (https://whatsgrouplinkspk.com/). I’m looking for the best way to integrate Freshworks tools to manage customer queries coming from WhatsApp groups.Has anyone successfully used Freshchat or other Freshworks products to streamline WhatsApp-based customer support? I’d love to hear about automation, chatbot integration, and any best practices to enhance customer engagement.Looking forward to your insights!

https://dnschecker.org/#A/wss-web.eu.freshchat.comMisconfiguration?

I am a Spanish speaker I will try my best in English I hope I made myself clear enough. During many years I have been working on a spreadsheet (google sheets) for a company, to be used as the main database and management system, where you can find customer info, you can see all the purchases made by that client, you can get a list of clients that need to be reached, you can find the prices list for the products, product information, you can use it to input the orders, print every order and track it until delivery and payment, and the order itself also feeds stock, create an order to refill stock, It is also used to calculate the payment for the salesmen, create statistics and get sales trends, etc. It includes almost everything the client needs, it's pretty cool. Everything created in google sheets. No macros needed so far. The thing is that now the client needs to make the same system but more friendly to be used for non experienced people (almost none IT knowledge, I mean, at all!).

Hi,I'm wondering if I can set the referrer (meta_referrer) via the querystring for the embedded widget? We're integrating with an AngularJS single page app and the referrer only includes the base url of the page and not the current state route. i.e. https://server/#/some/angular/route always has the referrer of https://server/ meaning we have no idea where the user is in our application when submitting a support ticket.Thanks,Stuart