Hi Freshworks Community,
I’m currently working on setting up and optimizing workflows in Freshworks, and I wanted to get some guidance from experienced users here.
I’ve been exploring different features, but I’m not fully sure about best practices when it comes to scaling and customizing the platform for a growing team.
A few questions I’d like to ask:
- What are the most effective ways to structure workflows in Freshworks for better efficiency?
- Are there any common mistakes beginners should avoid when setting up automations?
- How do you handle integrations with other tools while keeping the system clean and manageable?
- Any tips for improving performance and user adoption within a team?
I would really appreciate insights from people who have been using Freshworks at scale or in real business environments.
Thanks in advance for your help
