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Hello,

I am writing with a little bit more technical question. Is it possible to always open embedded chat on the website? I was not able to find these options in the setting.

I would like to add the chatbot on the specific FAQ page, but not as a clickable widget, but into the specific frame where the chatbot would automatically open (instead of FAQ form).

Thank you for your time and help.

Jan

Hi ​@Jan Prichystal :

 

Thank you for reaching out with your question.
 

While Freshchat doesn't have a native "always-embedded" mode, it is possible to auto-open the chat widget and simulate embedding it inside a specific section (like an FAQ frame) using JavaScript and some CSS customization.

Here's the general approach:

  • Load the Freshchat widget as usual.

  • Automatically open the widget using fcWidget.open() on page load.

  • Hide the floating launcher using fcWidget.setWidgetVisibility("hidden").

  • Use CSS to position the chat iframe into the specific section on your page.

Let us know if you’d like help with the exact code based on your layout — we’re happy to guide you

I am also facing same problem

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