Hello,
I am writing with a little bit more technical question. Is it possible to always open embedded chat on the website? I was not able to find these options in the setting.
I would like to add the chatbot on the specific FAQ page, but not as a clickable widget, but into the specific frame where the chatbot would automatically open (instead of FAQ form).
Thank you for your time and help.
Jan
+6Hi
Thank you for reaching out with your question.
While Freshchat doesn't have a native "always-embedded" mode, it is possible to auto-open the chat widget and simulate embedding it inside a specific section (like an FAQ frame) using JavaScript and some CSS customization.
Here's the general approach:
Load the Freshchat widget as usual.
Automatically open the widget using fcWidget.open() on page load.
Hide the floating launcher using fcWidget.setWidgetVisibility("hidden").
Use CSS to position the chat iframe into the specific section on your page.
Let us know if you’d like help with the exact code based on your layout — we’re happy to guide you
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