I’ve been curious about something I’ve noticed lately — more brands and even small teams are starting to focus on increasing their social media audience as part of their customer engagement strategy.

Some people mention using growth tools or services (I came across one called Famety followers) to speed up the process.

From your experience, does having a larger social media following actually help with support metrics like faster ticket resolution, better response rates, or more positive feedback? Or is it more about the quality of interactions, regardless of follower count?

Would be interesting to hear real-world examples from anyone who’s tested both approaches.