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Using Freshdesk
Getting Started

Getting Started

Using Freshdesk

53 Topics
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53 Topics

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JunNApprentice

asked in Getting Started

absolute date notation in Freshdesk Japanese UI

In news websites, social media feeds, etc., the date of each article may be expressed in relative notation. However, dates on tickets in business must be handled strictly in absolute notation.In the current UI of Freshdesk, we are facing the same problem as an old support community topic below when displaying tickets in card view.relative date notation in Japanese UI Display Date Ticket as Created Instead of Time Past (very old article)https://support.freshdesk.com/support/discussions/topics/18680 In this article, developer guy said that the fix has been implemented, but the current card view displays relative time, and the table view cannot display time and date information. I would like to see a quick fix or an option to choose the time notation to do efficient work.

Worthingu3aContributor

asked in Getting Started

Cannot setup freshdesk app.

Hi,I cannot setup Freshdesk app.It does not recognise the url (copied and pasted from working desktop). It will not send a reminder. “unable to send a reminder at this time”. It has been saying that for 12 hours.Brand new Lenovo tab M8. Android 13.Any ideas please?

tontondramaCommunity Debut

asked in Getting Started

Kepala Bergetar

Tonton Kepala Bergetar Full Episod hd quality video Dramas free Online DownloadsKepala Bergetar offers DFM2U which is a Malaysian tv channel to watch malay dramas.Kepala Bergetar

ShrivarshiniApprentice

published in Getting Started

Starting with Freshdesk and feeling a bit lost?

Hello, Freshworks Community!Join us for a live training session with Q&A. In just 45 minutes, we will demonstrate how to set up your Freshdesk-powered helpdesk. Follow along as our product experts guide you through the essential features to take your account live.Don't miss this chance to master Freshdesk!AgendaProduct Showcase Step-by-step guided setup Adding your team Organizing your support team by creating groups Defining availability by setting up business hours Capturing context with ticket fields for efficient resolution Empowering customers to find answers with the knowledge base Register Now:https://www.freshworks.com/events/freshdesk-setup-webinar/Date and Time:Wednesdays 4 P.M. ET | Thursdays 4 P.M. IST | Venue: Virtual Save your spot for this informative webinar, which is ideal for first-time users of customer service software who are trialing Freshdesk. CheersBestShrivarshini

SubMaxCommunity Debut

asked in Getting Started

Outgoing emails blocked

I’m testing Freshworks on a free account, but I got the error that my outgoing emails are blocked. I can’t really test the service if I cant send emails. can you help me?Thats my URLhttps://hparral.freshdesk.com/Thanks in advance

James5585smithCommunity Debut

asked in Getting Started

How does a wall-mounted TV stand improve your home entertainment setup?

Could your home entertainment setup be missing the transformative impact of a wall-mounted TV stand that seamlessly blends form and function?

SParsonsApprentice

asked in Getting Started

Can't get into the event

How do you join? Is there audio?

melonhotel0Apprentice

asked in Getting Started

hookmarkApprentice

posted in Getting Started

Thanks for the warm welcome! It's indeed exciting to be part of FreshService, and I appreciate your offer to connect and collaborate. If there's anything specific you'd like to discuss or explore, feel free to reach out anytime. Looking forward to potential collaborations!

hookmarkApprentice

posted in Getting Started

That's great to hear you've joined FreshService! Based in Manchester must be exciting. If you ever need to bounce around ideas or connect, feel free to reach out. Always happy to collaborate!

paulhwApprentice

asked in Getting Started

NPO / Non Profit Pricing

Is anyone else able to shed light on the non profit pricing options with Freshdesk?They have a whole web page Helpdesk Software for Non-Profit Organizations - Freshdesk | Freshworks about how they help NPO’s and offer discounts yet I get when it tells you to complete the form you end up with someone from sales calling you.Initially they seemed shocked I was even asking for discount, then came back with a fairly minimal discount for a high subscription compared to many other offerings. We want to use Freshdesk as we have some experience of it but not so sure on the non profit support?

posted in Getting Started

Support european keyboard shortcuts

Today if you have a european keyboard, you cant type ~ for closing a ticket - because on a european keyboard its a combined shortcut, not a single button on the keyboard.

perrydaiperryCommunity Debut

asked in Getting Started

How can I remove a grid gap from HTML/CSS code?

To remove a grid gap from HTML/CSS code, you can use the “grid-gap” property and set it to 0. This will remove any spacing between grid items. Alternatively, you can use the “gap” property, which is a shorthand for both “grid-row-gap” and “grid-column-gap” and set it to 0.FontXS

diegolexiedenCommunity Debut

asked in Getting Started

Can you have different fonts across different worksheets of an excel file?

Change the font on all sheets by selecting all cells and changing the font. Select all worksheets by clicking on the leftmost tab, holding down the Shift key and clicking on the rightmost tab. On any of the worksheets, select all cells: ... Change the font.Fonty Fonts

pedrokatsaroesApprentice

posted in Getting Started

Can we use Microsoft Excel to edit Google Docs files?

You can't directly edit Google Docs files with Microsoft Excel because they're different systems. - However, you can still make changes by following these steps: - Download your Google Docs file as an Excel spreadsheet (. xlsx).https://apksync.com/

markomagicApprentice

asked in Getting Started

Can I manage ticket conversations via outlook email?

HiI’m a Freshdesk ‘newbie’. We are using the platform as a helpdesk to manage some contract creation with our various clients. It’s useful to keep the audit trail of all the dialogue, search for past work etc. My question is actually simple. I have set up freshdesk to send notification emails to my preferred email address. I would prefer to manage the ticket dialogue with the customer via email, rather than login to the web URL.Is there a way that I can have a two-way dialogue via email (outlook) and the emails all drop into the ticket audit trail?If not, does Freshdesk have a desktop app that I can use to manage the tickets, rather than login to the web url?ThanksMark

MeriemNAIMContributor

asked in Getting Started

Pandora FMS alert

Hello,Help with configuring Pandora FMS alerting, I am using Freshservice Thank you in advance

M.thContributor

asked in Getting Started

SSO logon language setting

Can I change or specify the language setting when a customer logs in via SSO from AzureAD?

eeha0120Skilled Expert

asked in Getting Started

Which is the next step in Dark Mode? Neo Portal, isn't it?

Have you enabled Dark Mode in your instances? How about switching to Neo portal for a quick check or setting or changing your password or resetting your 2FA?That makes a huge visual impact, right?I guess the next step in Dark Mode should be Neo.Do you agree?In case you do, here’s the Idea in order you could vote on it:Dark Mode in Neo portal | Freshworks Community Regards,

M.thContributor

asked in Getting Started

Can you set the secondary email for SSO

Our organization has different email addresses and AzureAD UPNs.For example: UPN=name@example.com, mail=name@example2.comAt this time, when we create a request via email, the SSO account is not tied to the ticket.Freshdesk allows to define multiple email addresses for customer field.Can I link multiple email addresses in SAML?

GeraldSkilled Expert

asked in Getting Started

Auto-created asset/software tickets Employee Offboarding can't be deleted

Trying to get this module to be useful. I can’t customize it because even if I turn off Asset/Software, these tickets still exist. The 2nd Revoke Software access is one I created to try to get around the fact that you can’t alter certain fields, but that didn’t work, and now it’s just stuck there.Is there a way to reset the offboarding module or delete these child tickets?

DeepanRajApprentice

asked in Getting Started

how c# api freshdesk ticket create

Can anyone provide me C# APi code to create ticket .i need to know what is basic need to create freshdesk ticket

ShieldTeamApprentice

asked in Getting Started

Issue: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object]

I am on a free trial and i keep getting this error, what am i doing wrong?Error: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object] It always shows up when i view tickets. Thanks all

emfhussainApprentice

asked in Getting Started

Freshworks Newbie - Need Help

Hi - We just recently moved to Freshworks and I have been made Admin. We have 2 companies under the one organization. For some reason, tickets that are being created in our support portal are not coming through to our Dashboard. Not sure if there is something im doing wrong or if there is additional configuration required. Please advise. Thanks

S.RoggatzApprentice

asked in Getting Started

running automation rules manually

Hi,we are newbees at freshdesk.I’m wondering if I can run the autmotion rules manually, to clean up the ticket overview.Espacially a rule that marks a ticket as spam.Thanks for a hintgreetsS.Roggatz

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