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Getting Started

Using Freshdesk

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49 Posts

NoamfApprentice

asked in Getting Started

Design for salesforce teams

Hi, Can some share a design for support ticketing system he created ? We have 4 different saleforce team I need a design how to handle workflow for the different teams Thanks

posted in Getting Started

Support european keyboard shortcuts

Today if you have a european keyboard, you cant type ~ for closing a ticket - because on a european keyboard its a combined shortcut, not a single button on the keyboard.

paulhwApprentice

asked in Getting Started

NPO / Non Profit Pricing

Is anyone else able to shed light on the non profit pricing options with Freshdesk?They have a whole web page Helpdesk Software for Non-Profit Organizations - Freshdesk | Freshworks about how they help NPO’s and offer discounts yet I get when it tells you to complete the form you end up with someone from sales calling you.Initially they seemed shocked I was even asking for discount, then came back with a fairly minimal discount for a high subscription compared to many other offerings. We want to use Freshdesk as we have some experience of it but not so sure on the non profit support?

eeha0120Skilled Expert

posted in Getting Started

Which is the next step in Dark Mode? Neo Portal, isn't it?

Have you enabled Dark Mode in your instances? How about switching to Neo portal for a quick check or setting or changing your password or resetting your 2FA?That makes a huge visual impact, right?I guess the next step in Dark Mode should be Neo.Do you agree?In case you do, here’s the Idea in order you could vote on it:Dark Mode in Neo portal | Freshworks Community Regards,

CharlburyApprentice

asked in Getting Started

Account service about to be "interrupted" for wrong number of agents

My FreshDesk account is warning me that my service will be interrupted as it exceeds the limit of 2 agents, but, I only have one agent on the account. The screengrab below shows the message informing me about the 2 agent limit on the same page that lists all of the agents I have set up, and there is only one agent set up.

kbisignaniContributor

asked in Getting Started

Freshdesk Free Plan

Good morning,I’m curious if anyone has any insight... I work for a small school district and about 11 years ago I signed up to Freshdesk’s Sprout plan. It was, at the time, 3 agents free “for life.” Which, thanks to the Wayback machine…Source: https://web.archive.org/web/20130811230239/http://freshdesk.com/pricing/free-support-software Turns out, that fit the bill for me and my two colleagues and, 11 years later, we remain three and continue to use and love Freshdesk to support our teachers. I received an email yesterday stating that “Effective November 15, 2024, we will reduce the number of agent licenses included in the Freshdesk Free Plan from ten to two.” I’m assuming I’m getting this email because I’m technically on the free plan, but when I check my dashboard, it still shows that I’m on a “classic” plan with only three seats available to me, not ten. My question is, does this apply to us? We never had 10 available agents, it’s always been three “forever.” I know companies

SubMaxCommunity Debut

asked in Getting Started

Outgoing emails blocked

I’m testing Freshworks on a free account, but I got the error that my outgoing emails are blocked. I can’t really test the service if I cant send emails. can you help me?Thats my URLhttps://hparral.freshdesk.com/Thanks in advance

GeraldSkilled Expert

asked in Getting Started

Auto-created asset/software tickets Employee Offboarding can't be deleted

Trying to get this module to be useful. I can’t customize it because even if I turn off Asset/Software, these tickets still exist. The 2nd Revoke Software access is one I created to try to get around the fact that you can’t alter certain fields, but that didn’t work, and now it’s just stuck there.Is there a way to reset the offboarding module or delete these child tickets?

ShieldTeamApprentice

asked in Getting Started

Issue: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object]

I am on a free trial and i keep getting this error, what am i doing wrong?Error: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object] It always shows up when i view tickets. Thanks all

tontondramaApprentice

asked in Getting Started

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ShrivarshiniApprentice

published in Getting Started

Starting with Freshdesk and feeling a bit lost?

Hello, Freshworks Community!Join us for a live training session with Q&A. In just 45 minutes, we will demonstrate how to set up your Freshdesk-powered helpdesk. Follow along as our product experts guide you through the essential features to take your account live.Don't miss this chance to master Freshdesk!AgendaProduct Showcase Step-by-step guided setup Adding your team Organizing your support team by creating groups Defining availability by setting up business hours Capturing context with ticket fields for efficient resolution Empowering customers to find answers with the knowledge base Register Now:https://www.freshworks.com/events/freshdesk-setup-webinar/Date and Time:Wednesdays 4 P.M. ET | Thursdays 4 P.M. IST | Venue: Virtual Save your spot for this informative webinar, which is ideal for first-time users of customer service software who are trialing Freshdesk. CheersBestShrivarshini

SParsonsApprentice

asked in Getting Started

Can't get into the event

How do you join? Is there audio?

perrydaiperryCommunity Debut

asked in Getting Started

How can I remove a grid gap from HTML/CSS code?

To remove a grid gap from HTML/CSS code, you can use the “grid-gap” property and set it to 0. This will remove any spacing between grid items. Alternatively, you can use the “gap” property, which is a shorthand for both “grid-row-gap” and “grid-column-gap” and set it to 0.FontXS

diegolexiedenApprentice

asked in Getting Started

Can you have different fonts across different worksheets of an excel file?

Change the font on all sheets by selecting all cells and changing the font. Select all worksheets by clicking on the leftmost tab, holding down the Shift key and clicking on the rightmost tab. On any of the worksheets, select all cells: ... Change the font.Fonty Fonts

M.thContributor

asked in Getting Started

SSO logon language setting

Can I change or specify the language setting when a customer logs in via SSO from AzureAD?

M.thContributor

asked in Getting Started

Can you set the secondary email for SSO

Our organization has different email addresses and AzureAD UPNs.For example: UPN=name@example.com, mail=name@example2.comAt this time, when we create a request via email, the SSO account is not tied to the ticket.Freshdesk allows to define multiple email addresses for customer field.Can I link multiple email addresses in SAML?

DeepanRajApprentice

asked in Getting Started

how c# api freshdesk ticket create

Can anyone provide me C# APi code to create ticket .i need to know what is basic need to create freshdesk ticket

emfhussainApprentice

asked in Getting Started

Freshworks Newbie - Need Help

Hi - We just recently moved to Freshworks and I have been made Admin. We have 2 companies under the one organization. For some reason, tickets that are being created in our support portal are not coming through to our Dashboard. Not sure if there is something im doing wrong or if there is additional configuration required. Please advise. Thanks

S.RoggatzApprentice

asked in Getting Started

running automation rules manually

Hi,we are newbees at freshdesk.I’m wondering if I can run the autmotion rules manually, to clean up the ticket overview.Espacially a rule that marks a ticket as spam.Thanks for a hintgreetsS.Roggatz

Worthingu3aContributor

asked in Getting Started

Cannot setup freshdesk app.

Hi,I cannot setup Freshdesk app.It does not recognise the url (copied and pasted from working desktop). It will not send a reminder. “unable to send a reminder at this time”. It has been saying that for 12 hours.Brand new Lenovo tab M8. Android 13.Any ideas please?

fitnfixApprentice

asked in Getting Started

TRENGO vs FRESH

Hi peers. I’ve been extensively trialing the only product I found to be suitable for our tiny 2 admin service company - TRENGO and have been impressed. Just before buying what will be for us the biggest investment of this kind I did another search and found FRESH. I can’t spare anbother 2 weeks of my time trialing this as the trengo trial has already disrupted us in a bad way. From what I can see straight away is trengo is double the price however they are on hand on whatsapp to answer anything which is a big thing for a novice user. This support does not seem to exist here - I called UK support and did not go through. Help articles take longer to explore and often the key pieces are much quicker to get to just asking someone who knows.We can get over this obstacle and learn ofcourse but here comes the second issue: Fresh offering at glance is convoluted, I basically want an omnichat but here I am being thrown about 12 different products at me all with similar name. TLDR:I am reaching

AkaCariocaContributor

asked in Getting Started

Brand new to Freshworks and need I Freshdesk POC done by Sept 27, 5PM EST

Hello folks! I am brand new to Freshworks environment and have 7 years of Salesforce experience.Today I started my 14 days trial and must get a Freshdesk POC ready for a prospect by Sept 27th.Can anybody offer some advice?I am on the EST time and available in any timezone if someone can help. Looking forward to learn from the community. 🤞

AkaCariocaContributor

asked in Getting Started

Unable to setup forward email

Can somebody help me setup the email forwarding feature?I have tried for the last 24 hours without success.I can do a Google Meeting anytime if you are available.Thanks!

jlambertContributor

asked in Getting Started

Sync users/requesters from external SQL database

We have a SQL database maintained by IT that includes all users (and associated data) we would want to sync into FreshService? There are options to sync AD, Azure, etc., but is it possible to sync our users/requesters with our SQL database?

dmitriekoolApprentice

asked in Getting Started

In Freshdesk with personal account Canned Responses is Empty

When I open In personal Freshdesk Canned Responses its empty. But when I manage tickets and insert there canned responses they are in place.Also I can’t share New Canned Responses.

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