Skip to main content
Solved

Moving to a new FreshDesk Instance

  • Feb 13, 2026 1:29 PM UTC
  • 1 reply
  • 86 views

I set up an Enterprise Freshdesk instance independently for my team outside of IT since they were not ready to commit and now, they want to discontinue mine, set up a new Enterprise instance, expand it to other teams and basically take ownership. I spent a lot of time setting up the automations, fields, etc and we have been using Freshdesk for well over a year now. Is there any way for me to export everything I have created so I can import it into this new instance? Or do I have to manually recreate everything all over again?

Best answer by Roxwell

unfortunatly, they’re differnt tools. you need to start again. 

View original

1 reply

Roxwell
Top Contributor ⭐
Forum|alt.badge.img+10
  • Top Contributor ⭐
  • Answer
  • Feb 16, 2026 1:19 PM UTC

unfortunatly, they’re differnt tools. you need to start again.