Hi @Dimitra ,
Thank you for bringing this up.
1. It is not possible to directly translate the placeholder text for the textarea field in the ticket form within Freshdesk, as this would require customization beyond the platform's built-in settings. However, you may consider using the embedded JavaScript customization feature under Admin > Portals > Customize Portal to implement custom scripts for localization. As for disabling the code button, the default functionality does not allow for individual button disabling in the rich text editor used in ticket forms.
2. Editing the icons for "Knowledge Base," "New Ticket," and "Tickets" in the client homepage is not directly supported in the Freshdesk UI. However, if you have access to the Customize Portal section under your Freshdesk Admin settings, you can achieve this by editing the HTML and CSS of the portal theme. You would need to identify the relevant sections of the theme files and replace the icons with your preferred ones.
3. Removing the portal name from the client homepage while keeping it on the browser title is achievable via portal customization. Under Admin > Portals > Customize Portal, you can modify the displayed portal name (within the theme's codebase) to hide/remove it from the visible homepage layout but retain it in the page title for the browser. This will require basic HTML and/or CSS changes within the theme editor.
Do let me know if you have any follow up question on this.
