Hello, I just started using Freshdesk and I have a couple of questions.

1. In the textarea field of the ticket form, Is it possible to A) translate the placeholder and disable to code button.
2. Is it possible to edit the icons for Knowledge Base, New Ticket and Tickets in the client Homepage?
3. I want to remove the portal name from the client home but keep it on the browser title, is this possible?

I searched the held section but couldn’t find any info on these questions.

Any help would be much appreciated.
Thank you.