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Freshdesk support no response in 11 days

  • October 20, 2025
  • 1 reply
  • 37 views

rrochell
Apprentice

Hi Everyone,

Just wanted to ask if anyone else is having bad customer support, I've been waiting 11 days for a response from the billing department, I've chased multiple times and no response.

1 reply

Kamakshi V
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • October 23, 2025
 

Hello ​@rrochell 

I’ll reach out to the Support team and have them connect with you directly. Sorry for the inconvenience caused.