Visit Freshworks.com Visit Freshworks

How do I....?

Using Freshchaller

  • 1 Topic
  • 3 Replies

1 Topic

AaronParker
Skilled Expert
AaronParkerSkilled Expert
asked in How do I....?

Signing out Agents from Phone System when accidently left logged on.

Hey all,Something that is really puzzling me at the minute is, if there’s an ability to sign off agents in FreshCaller at the end of the day if they’ve left themselves logged in?For reference we track agent signed on time and which codes they use as a way to forecast and ensure we are resourced enough so it’s important we log the correct hours so when someone leaves their selves in a particular status overnight it affects our reporting.It seems like you’re able to if they still have an active tab but if they’ve made a dash for it which let’s face it most agents do when they’ve finished their shift and haven’t switched to offline it doesn’t seem possible in any way to sign them off from FreshCaller.Any help with this would be really gratefully received.Thanks! 

3
AaronParker
Skilled Expert
6 months ago

Badge winners

Show all badges
Terms of UseCookie settings