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Hey there!Exciting news for Freshservice Enthusiasts 🎊We're thrilled to introduce a brand-new series that's about to revolutionize the way you use Freshservice – “Appsolutely Connected: Explore the World of Freshservice Integrations.”In this upcoming series, we will shine a spotlight on the top Freshservice integrations, diving deep into their use cases and key benefits. Our goal is to show you how these integrations can empower you to deliver outstanding IT support, boost productivity, and elevate your overall service desk game.🔮Start exploring our series:⭐ Episode 1: Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams ⭐ Episode 2: Say goodbye to ticket duplication woes with Freshservice + Clone Ticket ⭐ Episode 3: Streamline and accelerate change management with Freshservice + Clone Change⭐Episode 4: Master your time and tasks with Freshservice + Office 365 Calendar⭐Episode 5: Seamless user management with Freshservice + Azure Active Directory Provi
Hello folks! Welcome to another episode of “Appsolutely Connected with Freshservice”. If you’re new here, check out our series to get the lowdown on all the top integrations you need to ‘app your IT game’💪🏼!Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard data. If your organization is using Azure Active Directory (AAD) as the single source of truth for user information, this integration is for you!Freshservice + Azure Active Directory (AAD) Provisioning provides a unified view of your essential user data in your service desk instance. You can enhance user authentication and user provisioning for your service desk by synchronizing data such as users, locations, groups, security, applications, permissions, and custom attributes from AAD to Freshservice. How does the integration work?🤔Automatic User Creation and Sync: Once a user is assigned in AAD, Freshservice automatically creates the requester/agent based on
Hello folks!👋🍂Coming out of the Thanksgiving feast and diving back into the tech world? We've got a post-turkey treat for you on this episode of "Appsolutely Connected with Freshservice" — your go-to guide for apps that turbocharge your service desk efficiency. 🛠️Ever had that sinking feeling when your inventory doesn't quite match the records? You’re juggling a ton of tech assets everyday—computers, servers, gadgets, you name it. Keeping tabs on them all can be a bit like trying to catch a swarm of bees—chaotic and prone to a few stings.So, how do you ensure every device is easily recognizable, data accuracy is at its peak, and operations run seamlessly?Freshservice + Asset Label Designer provides a visual, scannable system, streamlining operations and ensuring precise data for informed decisions and IT compliance.🏷️🌟What can you achieve with this integration? Efficient and Accurate Asset Identification: Improve data accuracy by labeling assets with barcodes. Automation of data c
Hello everyone! Welcome back to the second edition of “Appsolutely Connected with Freshservice” – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼I am Sumithra Gopalakrishnan from the Freshservice product marketing team. I work with the integrations team to train the spotlight on the apps and integrations that will give your service desk a definite boost. I love checklists, so get ready to see some exciting lists coming your way on how to get the most out of the Freshservice integrations. (Say hello if you are a checklist geek too!)Today, we will see how the Freshservice integration with Slack helps enterprise service teams and employees! 🤝🌟 💡Get the most out of SlackFor most modern organization, Slack is the collaborative hub where work happens. But employees often have to move out of their workspace to a different platform to raise requests, report issues or ask for assistance. And agents have to toggle between tools to stay on top of their
Hello Freshworks Community! Welcome to the Event Lobby of our upcoming series: Level Up with Freshservice Integrations. This three-part series will feature the following sessions. We’re thrilled to collaborate with @Sumithra , @Jatin Rastogi , and @Nageshwar to showcase the features and capabilities. This is our first deep dive into the topic of integrations in the community, and we couldn’t be more excited! Session 1 - 👇🏽👇🏽👇🏽 RECORDING HERE 👇🏽👇🏽👇🏽https://freshworks.wistia.com/medias/ptxhynirrd ------------------------------------------------------------------------------------------------Session 2 - Session 3 - Few pointers to note - All sessions will begin at 9:30 p.m. IST | 9:00 a.m. PDT | 6:00 p.m. CEST. Each presentation will last for 40-45 minutes, followed by a Q&A session with our product expert. The joining link for all events will be shared a few hours in advance to ensure a seamless and hassle-free experience. Please keep an eye on the comments f
Hello folks!👋We are back with another episode of Appsolutely Connected with Freshservice—your weekly guide on exploring game-changing integrations for your service desk operations. Ever felt like you're in an IT maze, struggling to navigate the web of devices, apps, and their health status? The complexity of this challenge often results in delayed issue resolution and potential disruptions to end-users' productivity. Freshservice + Intune lets you efficiently manage and troubleshoot devices while ensuring your service desk operations are top-notch is top of mind. This integration lets you sync discovered apps, mobile, and computer devices managed on Intune within Freshservice asset management, offering a comprehensive view of your entire device landscape. 🌟What can you achieve with this integration? One-Stop-Shop for Asset Managers: Get a consolidated view of all devices and their information fetched from Intune, accessible in Freshservice. Insights into Asset Health: Gather detailed
Hello everyone! Welcome to the first episode of "Appsolutely Connected With Freshservice" – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼Today, we're diving headfirst into the exciting world of Freshservice + Microsoft Teams integration. Get ready to discover how this duo can take your service desk to the next level!🤝🌟🌟The challengeIn the digital age, employees expect instant help and self-service options, just like in their consumer lives. From online shopping to virtual assistants like Siri or Alexa, they've come to demand a seamless experience.This shift in consumer expectations has significantly influenced their demands regarding IT support within the workplace. They want the same instant assistance and self-service capabilities, and traditional IT service desks may not always meet these expectations.💡Modern problems require modern solutionsOrganizations are embracing chatbots and AI-powered Virtual Agents to meet employees' high expec
Hello folks!👋🌟In this episode of "Appsolutely Connected with Freshservice," we're diving into the crucial realm of remote IT support, a challenge many organizations face as the world embraces remote and hybrid work environments. 🌍⏰How can IT professionals swiftly diagnose, resolve issues, and provide top-notch services without the luxury of being physically present?Enter Freshservice + TeamViewer, the integration duo designed to provide reliable support and services without interrupting productivity. 🌟How does this integration work? Remotely Access and Control Devices: The Freshservice + TeamViewer cross-platform solution empowers IT agents to swiftly access and control any employee's device. No more downtime - technical issues are resolved within minutes. Real-Time Guidance for Applications: Provide employees and end-users with instant guidance for configuring and using corporate applications. No more waiting for support - see productivity soar with real-time assistance. Smooth O
Hello!As we look into planning for the next year, we’d love to hear your thoughts. Take a few second to answer the poll below.Feel free to comment below if you have requests for apps that aren’t mentioned here.Bonus: Also share how your holiday plans are looking like! 🎄🎁🥂
We’ve been using the Azure AD Provisioning for about half a year now without any issues. However, we just noticed that it’s basically failing every user creation and update and has been for several weeks now. The last successful user creation we had was on Jan 8th. A few updates have been successful in the past few days as well, but other than that it’s been a constant stream of failures in the provisioning logs. All updates provide the error:Error Code: UnSpecifiedError message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details.All creations provide the error:Error Code: FreshserviceInvalidValueError message:Meanwhile Deletion and Deactivation result in the same error as the update, the UnSpecified HTTP request exception.
Hey there, Freshservice folks!Welcome back to the second episode of "Appsolutely Connected With Freshservice" – your trusted source for ramping up your service desk efficiency with top-tier app integrations. 🛠️💼 Today, we're delving into the Freshservice + Clone Ticket integration. Are you tired of endless manual ticket updates and duplication? Well, we've got your back! 🤝 Freshservice + Clone Ticket is here to make your ticket management an absolute breeze. Ticket cloning expedites your resolution when inquiries are repetitive. IT agents can simply select the ticket type and auto-populate ticket fields for recurring question types, thereby cloning any ticket with a single click. Easily create copies of service requests or incident tickets in Freshservice while retaining crucial details like titles, statuses, descriptions, agent and requester names, attachments, tasks, and assets. ⭐ What can you achieve with this integration?Ticket cloning is a crucial step in reducing time to res
Video #1 - Calendar Integration We begin the #WinwithMarketplace series by delving into Calendar Integrations available on the Freshworks Marketplace.With the Calendar integration apps with Freshservice, spend less time planning and more time doing. Integrate your Google or Office 365 calendar with Freshservice to add and manage all your calendar events easily. Schedule events with contextFix appointments, arrange meetings, make and keep dates - all in a click Organize group events, update one another and keep everyone in the loop Add ticket-related tasks to your Google Calendar from with Freshservice Add ticket-related tasks to your calendar and easily schedule meeting with your requester Install the App from here | Find more such apps on Freshworks Marketplace here
Hello IT enthusiasts!👋Welcome to the fourth episode of "Appsolutely Connected With Freshservice" – the series that keeps you in the know about the top integrations that can supercharge your service desk. 🛠️💼Ever find yourself juggling tasks, meetings, and a heap of tickets? The Freshservice + Office 365 Calendar integration is for you! 📅✨Keep your calendar top of mind without leaving Freshservice. Here’s why this integration is a game-changer for your service desk experience:📊 Seamless SyncImagine having all your project tasks, problems, changes, and meetings perfectly synchronized and accessible within Office 365 and Freshservice. No more swivel chairing between platforms to check your schedule, pending tasks, or tickets. 🔔Timely RemindersSet reminders for service desk activities and receive push notifications on your Office 365 Calendar mobile app. Say goodbye to missing important deadlines or meetings. 🤝Meeting MagicEver needed to schedule or join a meeting while working on a
Hi,We’ve been using the Azure Active Directory Provisioning (SCIM) app for well over a year now and had no issues but recently I’ve noticed we are getting the attached error when manually/automatically provisioning users into Freshservice. Does anyone know how to resolve this? The user wouldn’t yet be on Freshservice as this is what the app is for, so I don't understand the Match failure…TIA
