Apps and Marketplace Integrations

121 Topics

Kamakshi VCommunity Manager

published in Apps and Marketplace Integrations

Conversation Lounge >>> Level up with Freshservice Integrations

Hello Freshworks Community! Welcome to the Event Lobby of our upcoming series: Level Up with Freshservice Integrations. This three-part series will feature the following sessions. We’re thrilled to collaborate with @Sumithra , @Jatin Rastogi , and @Nageshwar to showcase the features and capabilities. This is our first deep dive into the topic of integrations in the community, and we couldn’t be more excited! Session 1 - 👇🏽👇🏽👇🏽 RECORDING HERE 👇🏽👇🏽👇🏽https://freshworks.wistia.com/medias/ptxhynirrd ------------------------------------------------------------------------------------------------Session 2 - Session 3 - Few pointers to note - All sessions will begin at 9:30 p.m. IST | 9:00 a.m. PDT | 6:00 p.m. CEST. Each presentation will last for 40-45 minutes, followed by a Q&A session with our product expert. The joining link for all events will be shared a few hours in advance to ensure a seamless and hassle-free experience. Please keep an eye on the comments f

895

11 hours ago

radhika.narayananSkilled Expert

published in Apps and Marketplace Integrations

Seamless user management with Freshservice + Azure Active Directory (AAD) Provisioning 🔄

Hello folks! Welcome to another episode of “Appsolutely Connected with Freshservice”. If you’re new here, check out our series to get the lowdown on all the top integrations you need to ‘app your IT game’💪🏼!Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard data. If your organization is using Azure Active Directory (AAD) as the single source of truth for user information, this integration is for you!Freshservice + Azure Active Directory (AAD) Provisioning provides a unified view of your essential user data in your service desk instance. You can enhance user authentication and user provisioning for your service desk by synchronizing data such as users, locations, groups, security, applications, permissions, and custom attributes from AAD to Freshservice. How does the integration work?🤔Automatic User Creation and Sync: Once a user is assigned in AAD, Freshservice automatically creates the requester/agent based on

232517

12 days ago

radhika.narayananSkilled Expert

published in Apps and Marketplace Integrations

Track and manage assets with Freshservice + Intune🔄💻

Hello folks!👋We are back with another episode of Appsolutely Connected with Freshservice—your weekly guide on exploring game-changing integrations for your service desk operations. Ever felt like you're in an IT maze, struggling to navigate the web of devices, apps, and their health status? The complexity of this challenge often results in delayed issue resolution and potential disruptions to end-users' productivity. Freshservice + Intune lets you efficiently manage and troubleshoot devices while ensuring your service desk operations are top-notch is top of mind. This integration lets you sync discovered apps, mobile, and computer devices managed on Intune within Freshservice asset management, offering a comprehensive view of your entire device landscape. 🌟What can you achieve with this integration? One-Stop-Shop for Asset Managers: Get a consolidated view of all devices and their information fetched from Intune, accessible in Freshservice. Insights into Asset Health: Gather detailed

11018

18 days ago

SumithraCommunity Manager

published in Apps and Marketplace Integrations

Combine fast, streamlined support with delightful employee experience through Freshservice + Slack integration 🤖Blog

Hello everyone! Welcome back to the second edition of “Appsolutely Connected with Freshservice” – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼I am Sumithra Gopalakrishnan from the Freshservice product marketing team. I work with the integrations team to train the spotlight on the apps and integrations that will give your service desk a definite boost. I love checklists, so get ready to see some exciting lists coming your way on how to get the most out of the Freshservice integrations. (Say hello if you are a checklist geek too!)Today, we will see how the Freshservice integration with Slack helps enterprise service teams and employees! 🤝🌟 💡Get the most out of SlackFor most modern organization, Slack is the collaborative hub where work happens. But employees often have to move out of their workspace to a different platform to raise requests, report issues or ask for assistance. And agents have to toggle between tools to stay on top of their

1512

2 months ago

radhika.narayananSkilled Expert

published in Apps and Marketplace Integrations

Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams 🤖Blog

Hello everyone! Welcome to the first episode of "Appsolutely Connected With Freshservice" – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼Today, we're diving headfirst into the exciting world of Freshservice + Microsoft Teams integration. Get ready to discover how this duo can take your service desk to the next level!🤝🌟🌟The challengeIn the digital age, employees expect instant help and self-service options, just like in their consumer lives. From online shopping to virtual assistants like Siri or Alexa, they've come to demand a seamless experience.This shift in consumer expectations has significantly influenced their demands regarding IT support within the workplace. They want the same instant assistance and self-service capabilities, and traditional IT service desks may not always meet these expectations.💡Modern problems require modern solutionsOrganizations are embracing chatbots and AI-powered Virtual Agents to meet employees' high expec

2954

5 months ago

radhika.narayananSkilled Expert

published in Apps and Marketplace Integrations

Enable fast, secure, and reliable remote support with Freshservice + TeamViewer👩‍💻🌍

Hello folks!👋🌟In this episode of "Appsolutely Connected with Freshservice," we're diving into the crucial realm of remote IT support, a challenge many organizations face as the world embraces remote and hybrid work environments. 🌍⏰How can IT professionals swiftly diagnose, resolve issues, and provide top-notch services without the luxury of being physically present?Enter Freshservice + TeamViewer, the integration duo designed to provide reliable support and services without interrupting productivity. 🌟How does this integration work? Remotely Access and Control Devices: The Freshservice + TeamViewer cross-platform solution empowers IT agents to swiftly access and control any employee's device. No more downtime - technical issues are resolved within minutes. Real-Time Guidance for Applications: Provide employees and end-users with instant guidance for configuring and using corporate applications. No more waiting for support - see productivity soar with real-time assistance. Smooth O

1262

10 months ago

radhika.narayananSkilled Expert

published in Apps and Marketplace Integrations

Improve asset identification with Freshservice + Asset Label Designer🏷️✨

Hello folks!👋🍂Coming out of the Thanksgiving feast and diving back into the tech world? We've got a post-turkey treat for you on this episode of "Appsolutely Connected with Freshservice" — your go-to guide for apps that turbocharge your service desk efficiency. 🛠️Ever had that sinking feeling when your inventory doesn't quite match the records? You’re juggling a ton of tech assets everyday—computers, servers, gadgets, you name it. Keeping tabs on them all can be a bit like trying to catch a swarm of bees—chaotic and prone to a few stings.So, how do you ensure every device is easily recognizable, data accuracy is at its peak, and operations run seamlessly?Freshservice + Asset Label Designer provides a visual, scannable system, streamlining operations and ensuring precise data for informed decisions and IT compliance.🏷️🌟What can you achieve with this integration? Efficient and Accurate Asset Identification: Improve data accuracy by labeling assets with barcodes. Automation of data c

1911

10 months ago

radhika.narayananSkilled Expert

published in Apps and Marketplace Integrations

Appsolutely Connected: Explore the World of Freshservice Integrations

Hey there!Exciting news for Freshservice Enthusiasts 🎊We're thrilled to introduce a brand-new series that's about to revolutionize the way you use Freshservice – “Appsolutely Connected: Explore the World of Freshservice Integrations.”In this upcoming series, we will shine a spotlight on the top Freshservice integrations, diving deep into their use cases and key benefits. Our goal is to show you how these integrations can empower you to deliver outstanding IT support, boost productivity, and elevate your overall service desk game.🔮Start exploring our series:⭐ Episode 1: Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams ⭐ Episode 2: Say goodbye to ticket duplication woes with Freshservice + Clone Ticket ⭐ Episode 3: Streamline and accelerate change management with Freshservice + Clone Change⭐Episode 4: Master your time and tasks with Freshservice + Office 365 Calendar⭐Episode 5: Seamless user management with Freshservice + Azure Active Directory Provi

5952

11 months ago

rashmi.nagCommunity Manager

published in Apps and Marketplace Integrations

[Poll Time] Which Marketplace App for Freshservice would you like to learn more about?

Hello!As we look into planning for the next year, we’d love to hear your thoughts. Take a few second to answer the poll below.Feel free to comment below if you have requests for apps that aren’t mentioned here.Bonus: Also share how your holiday plans are looking like! 🎄🎁🥂

3364

1 year ago

SumithraCommunity Manager

published in Apps and Marketplace Integrations

Automate ticket sync between systems for a seamless collaboration experience 🤖Blog

Hello everyone! This week on “Appsolutely Connected with Freshservice”, we will take a look at Ticket Sync connectors that enable teams to collaborate seamlessly by automating ticket sync between different systems! 💡Say goodbye to multiple manual ticket updates Enterprise ITSM teams often have to work with multiple internal teams and external vendors as a part of the service delivery process. This brings about a need for ticket sync between systems to ensure more collaboration with less manual effort.Today, we will see how the Freshservice ticket sync integration with ServiceNow and ManageEngine ServiceDesk Plus helps IT support teams improve their productivity and efficiency through automated ticket sync! 🤝🌟🤖How does this integration work? ServiceNow and ManageEngine are part of Freshservice's Connector Apps. Both apps have pre-configured, out-of-the-box recipes that help you get started with the integrations. We currently offer recipes that perform the following functions:Ticke

3630

7 days ago

StuartWearingCommunity Debut

asked in Apps and Marketplace Integrations

Teams integrations

I’ve been trying to setup the integration between FreshDesk and Teams. When I go to Teams on the FreshDesk App marketplace, I click on install and it get a pop up asking me to authorise the connection. I click on ‘Accept’ and FreshDesk then shows a banner at the top of the page which says “We’re setting up your Microsoft teams integration. Once you see the app available in your installed applications folder, it’s ready to use”. I’ve tried this a few times over the last few days and still I get the banner but the app never appears in installed applications.Has anyone else had similar and were you able to resolve it?

10 days ago

McGrApprentice

asked in Apps and Marketplace Integrations

Struggling to add secondary emails to SCIM provisioning

As at least two other threads have posted, we have users with multiple email addresses that differ from their UPN. However I can’t seem to find anything clear on how to exactly tell the SCIM provisioning system to pull that in to the additional email addresses field. There are two threads with references, but no actual answer that I can find. The ‘SCIM Enhancements’ thread jumps on to location. The ‘secondary email mapping’ thread says “Add the SMTP to the secondary email in the SCIM integration” - but HOW?If I edit the Freshservice User Attributes list in azure, I can’t see what I should put for additional email address. Perhaps I’m stupid, but as a newbie to this, I’m genuinely struggling

12 days ago

madinkhan2580Apprentice

asked in Apps and Marketplace Integrations

ghe it in the end to the same time as well as the same

How do I raise a complaint in PhonePe?(-: TOLLfreeNumber+))) customer you can also call on PhonePe helpline number ( O816-720-6958 ),(Language: Hindi and English). customer you can also call on PhonePe helpline number( +91 816-72-06-958 ),(Language: Hindi and English).

13 days ago

keefe.andrewsSkilled Expert

posted in Apps and Marketplace Integrations

Using Microsoft Intune for Fresh Service Agent Deployment

I saw different support articles about how to deploy the FreshService Agent, but I had not seen one around using Microsoft’s Intune. We are currently using Intune for software distribution and I figured it would be helpful to share how we deploy the agent with Intune. Let me know if this post is helpful and works for you.Assumptions: You have the fresh service agent msi file downloaded on your PC. You have the Intune app builder “IntuneWinAppUtil.exe”. (we find this offers more custom install options than just using the MSI “line of buisness” app deployment feature in Intune) For information about the Intune app builder see this Microsoft Article: https://docs.microsoft.com/en-us/mem/intune/apps/apps-win32-app-managementBuilding your deployment:Save your Fresh service agent file in a folder by itself on your PC. In this example I used C:\temp\fs. Run the IntuneWinAppUtil.exe as an administrator. Specify the source folder: C:\temp\fs Specify the setup file: fs-windows-agent-2.9.0.ms

13 days ago

JaxComputerWitchContributor

asked in Apps and Marketplace Integrations

Freshservice and Intune Connector- Software Sync Error

Hi, We are using the Intune App to sync our devices for inventory management. We are also trying to get the software sync to work to classify our software.Unfortunately, each time the “Sync Software” button is clicked, we get the error “Software Sync is Disabled for this Domain”. I’ve tried re-configuring the integration multiple times and re-authorizing app permissions within Intune, but nothing is working. It was working before- briefly- and we have some software listed and associated with assets, but I would really like this to sync daily so we can have an accurate representation of our software. Does anyone have any ideas on how to get this to work? Thanks!Click software sync and receive this error.

16 days ago

andrew.barberContributor

asked in Apps and Marketplace Integrations

FreshService and Slack integration - Pushing threads back to F

Will the new slack collaboration have an option to push all thread updates back to a ticket as a private note in the same way as shown in the video via teams? this was added as part of the August 23 release notes

19 days ago

msconfig87Skilled Expert

asked in Apps and Marketplace Integrations

When will a current vCenter version be supported by Freshservice Cloud Discovery - VMware Vcenter?

Currently only version 6.5 & 6.7 are supported by the Freshservice Cloud Discovery- VMware Vcenter.They are from 7 years ago (15 Nov 2016) !!We are on vCenter version 8.0 Update 2a and the Cloud Discovery Module cannot connect to the server due to an error. I opened a ticket [#15001898] with FreshService and they told me that is because only the old vCenter is supported.The engineering team has provided an update on this.We have extended our support till 7.0.3 version. However, the compatibility on vSphere Client version 8.0.2 has not yet been tested and confirmed on our end yet.When will you update?

1 month ago

SGG-PPCommunity Debut

asked in Apps and Marketplace Integrations

PRTG Integrations query

Hi All, Hoping that someone can offer some advice on this.I utilise PRTG as a network monitoring tool and have an integration into FreshService so an Alert ticket gets created in FreshService and then an alert rule to create an incident off that. This was configured as a default following - Integrate PRTG with Freshservice Alert Management : FreshserviceThe ‘Monitoring Tool’ integration in FreshService connects to my centralised core PRTG server and all alerts get dropped into one queue and then we manually assign to an appropriate agent group. These alerts all come from different customers with remote PRTG probes that connect to the core.I’m trying to find the best way to automate assigning the alerts into the correct agent group based on which customer they come from. Has anyone done this sort of thing and how was it done? I’m trying to avoid having an integration and alert rule for each different customer if I can avoid it but that seems to be the easiest way that I can find at t

1 month ago

niyathi.reddy.vuluvalaApprentice

published in Apps and Marketplace Integrations

Unleashing the Power of Marketplace Apps in Conversation with Jennifer Nordella from Shasta College

Shasta College is a leader in North state higher education and is a part of the largest community college system in the world. The college provides a diverse student population with open access to undergraduate educational programs and learning opportunities, aiming to help them develop critical thinking, effective communication, quantitative reasoning, information competency, community and global awareness, self-efficacy, and workplace skills. Shasta College is part of the California Community College system, which is the largest system of higher education in the world, comprising 116 colleges organized into 72 districts. The college has articulation agreements to facilitate transfers to the University of California and California State University systems, as well as many private college campuses. The institution employs several individuals to cater to the needs of all its students and leverages Freshservice to aid its IT team in easily and efficiently supporting employee queries and

1 month ago

niyathi.reddy.vuluvalaApprentice

published in Apps and Marketplace Integrations

Unleashing the Power of Marketplace Apps in Discussion with Russell Ho-Aitken, The Doctors Laboratory

In today's version of the ‘Unleashing the Power of Marketplace Apps’ blog series, we are excited to share some excerpts from our recent conversation with Russell Ho-Aitken, Helpdesk Manager at The Doctors Laboratory, discussing their usage of Marketplace apps. The Doctors Laboratory The Doctors Laboratory is a prominent UK-based Healthcare company. They are leaders in consultant-led diagnostics, innovation, value, and long-term investment in healthcare provision. With over 30 years of experience in the UK pathology market, they have established themselves as key players in the healthcare industry. The Doctors Laboratory was one of the largest COVID-19 testing units in the UK, and within a matter of weeks, they successfully set it up. Russell states, "Getting all the necessary equipment in and getting it all set up was quite a challenge. Having solid IT support in the background helped speed up processes and save lives." Urgency and emergency are synonymous with the healthcare indust

130

1 month ago

martynovaApprentice

asked in Apps and Marketplace Integrations

Unable to create service item custom_dropdown with sections via API v2

I’m trying to create service catalog item custom_dropdown with sections via API v2following Service Desk API for Developers | Freshservice but it has no examples or schema for sections object.I was able to get it from json representation of other service item with dynamic sections that was created manually:{ "service_item": { ... "custom_fields": [ { ... "field_type": "custom_dropdown", "field_options": { "isSection": "true", "displayed_to_requester": "true", "placeholder": "" }, "choices": [ [ "Action1", "Action1" ], [ "Action2", "Action2" ] ], "sections": [ { "name": "Action1", "fields": [ { ... }, { ... } ] }, { "name": "Action2", "fields": [

1 month ago

niyathi.reddy.vuluvalaApprentice

published in Apps and Marketplace Integrations

Unleashing the Power of Marketplace Apps in discussion with Ryan McNabb, Big-D Construction

In today's version of the 'Unleashing the Power of Marketplace Apps' blog series, we share some excerpts from our recent discussion with Ryan McNabb, Technology Director - Big-D Construction about their Marketplace Apps usage. If you missed our previous blog check it out here. Big- D Construction Corporation Established in 1967, Big-D Construction Corporation has consistently delivered top-tier Design-Build, General Contracting, and Construction Management services to clients spanning a wide range of industries. With its headquarters in Salt Lake City, Utah, and supplementary offices in Ogden, Big-D Construction stands as a leading force in the construction sector. In today’s blog, we talk about Ryan’s experience with Marketplace apps that have extended Freshworks product offerings and revolutionized Big-D's operations by enhancing productivity and improving team collaboration. Productivity Apps At Big-D Construction, efficiency and productivity are at the forefront of their operatio

1 month ago

smurfjoeApprentice

asked in Apps and Marketplace Integrations

Microsoft Azure SSO - Can a guest account access Fresh apps via SSO?

I’m having trouble getting Azure guest accounts get signed into my Fresh apps (Freshservice, Freshmarketer, Org Site). Normal Azure users are able to use the SSO login but guest accounts are getting SAML errors and “ <USER> cannot be logged in as this user is not part of this organization”. I came across another post that said the guest account needs to have Freshservice account as well. I confirmed my guest user has a Freshservice requestor account. Any ideas to resolve this would be appreciated. Thanks!

1 month ago

mohan.dassCommunity Debut

asked in Apps and Marketplace Integrations

Restricting visibility of custom apps in Freshservice

If a custom app is built and deployed in Freshservice and shows up as a section in ticket properties, are there way to have this custom app visible only for certain group of agents either based on roles or agent group membership?

1 month ago

niyathi.reddy.vuluvalaApprentice

published in Apps and Marketplace Integrations

Unleashing the Power of Marketplace Apps in Discussion with Matt Butler, Nlets

At Freshworks, we are constantly striving to help our customers win. While our focus is to make software that’s ridiculously easy to use, our customers often find them more impactful when they can use apps, from the Freshworks Marketplace, that complement our products. We recently spoke to some of our customers about their Marketplace experience and the marketplace apps that have helped them win faster with our products. Under the ‘Unleashing the Power of Marketplace Apps’ series of blogs, we bring to you the inspiring stories of some of our key customers from that discussion. We are starting with the story of The International Justice & Public Safety Network - the premiere interstate justice and public safety network in the US for the exchange of law enforcement, criminal justice, and public safety-related information. To accomplish this, the Nlets system provides unrivalled reliability based on a network built to endure threats without impacting performance. We spoke to Matt Bu

181

2 months ago

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