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Apps and Marketplace Integrations

Apps and Marketplace Integrations

  • 129 Posts
  • 342 Replies
129 Posts
rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Apps and Marketplace Integrations
Did you know that you could be adopting smarter IT Operations Management?Webinar

Did You Know??Your Operations Team need not monitor 𝐀𝐋𝐋 the alerts churned out by the monitoring tools. (𝗧𝗶𝗽: 𝗨𝘀𝗲 𝗮𝗻 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝗹𝗲𝗿𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻) It’s super important to manage your SaaS apps just like how important it is to manage the on-prem ones. (𝗧𝗶𝗽: 𝗨𝘀𝗲 𝗮 𝗦𝗮𝗮𝗦 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻) Your IT Team should be working on their critical projects but not on the mundane user addition, password reset, application access service requests. (𝗧𝗶𝗽: 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲; 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗮𝗻𝗱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲)Interested to know how to implement this?Join Freshservice’s 𝐈𝐓𝐎𝐌 𝐖𝐞𝐛𝐢𝐧𝐚𝐫 𝐬𝐞𝐫𝐢𝐞𝐬 ​​⚡We are presenting detailed feature walkthroughs to address all ‘how-to’ questions about ITOM and an open forum to discuss them with our product experts. Time to break the siloes between your services and operations team - let’s talk ITOM!Details: 4 Features, 4 Days, 4 Webinars - All in one click!Slot 1: 3:30

610
rashmi.nag
Community Manager
3 years ago
J
Apprentice
JonathanHoejtoftApprentice
asked in Apps and Marketplace Integrations
Admin Api key

Hi Freshservice.If you are using the API in a custom app and getting the API key from a configuration/setting. (The settings/configuration is set when you install the app.)Is it possible to get it from the user object instead?Ex:client.data.get("loggedInUser")Lets say you use the custom app from another agent which should not have access to the Admin API key.Is it possible to retrieve the API key based on the user that is logged in, so Admin Api key is not exposed to lower levels of user roles.Users without the admin role can't access custom apps which means they can't configure their own API key in the app either.Is there a solution to this?Best regardsJonathan.

4321
zachary.king
Skilled Expert
3 years ago
Theappideas
Theappideas
posted in Apps and Marketplace Integrations
35 Best On Demand Service Apps

In this present time, On Demand Service Apps are highly in demand as through this online platform. Customers can directly install and use the services by just some clicks. And business owner can directly connect with the user and provide them on-demand service when customers need.

440
Theappideas
3 years ago
M
Apprentice
mark.hendersonApprentice
posted in Apps and Marketplace Integrations
How To - Single Sign-On with G-Suite (Google Apps)

Google provided some information regarding getting Freshservice to use SSO against G Suite. When creating the Freshservice Custom App in the Google Admin Console, follow these steps: GOOGLE ADMIN CONSOLE 1. Click on Apps, create a Custom App 2. Copy the SSO URL (You will need to put this in Freshservice later) 3. Download the Certificate 4. Give the app a name /description/logo 5. Customize the app with these settings ACS URL - https://yourdomain.freshservice.com/login/saml Entity ID - https://yourdomain.freshservice.com Start URL - Leave empty Signed Response - Leave Unchecked Leave all other settings alone. 6. Turn on the App for everyone FRESHSERVICE ADMIN CONSOLE 1. Go to Helpdesk Security 2. Enable Single Sign-On 3. Paste the SSO URL from above (Google Admin Step 2) 4. Leave logout URL empty 5. You will need to convert the certificate you downloaded earlier to a fingerprint. I converted it by copy and pasting my certificate into this tool: https://www.samltool.com/fingerpri

3672
J
Community Debut
6 years ago

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