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Apps and Marketplace Integrations

Apps and Marketplace Integrations

  • 136 Posts
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136 Posts
rashmi.nag
Skilled Expert
rashmi.nagSkilled Expert
published in Apps and Marketplace Integrations
Workflow Of the Week - Session 3 - Automate Major Incident Response

Workflow of the Week is a recurring series that will showcase all things workflow, such as use cases, enhancements, tips, and tricks.This session gives you a brief walkthrough on “How to Automate Major Incident response” using Slack and Zoom orchestration apps.Useful Resources: Sign up for your own Slack account Slack Orch app Installation Guide Liquid Filters and Placeholders Note on MS Teams: Microsoft's APIs at the moment do not support this use case in its entirety, but here's an example you can make use of. To view other posts in the series, head here  #WorkflowoftheWeek

5254
zachary.king
Skilled Expert
M
Apprentice
Mark HuntsingerApprentice
asked in Apps and Marketplace Integrations
Jira Orchestration in Freshservice

Does anyone have the Jira Orchestration working?  I am trying to open an Issue in Jira when the category of new ticket matches a specific category.  No matter what I enter in the App Action dialog I keep getting error 400.  Any suggestions are greatly appreciated.  

2011
viswanatha.mehta
Community Debut
M
Top Contributor
Matt HTop Contributor
asked in Apps and Marketplace Integrations
Azure/intune groups not removed during offboarding workflow.

We’ve got an offboarding workflow with the Azure AD and Gsuite Orch apps. The workflow among other things is supposed to remove the user from groups in Azure, but it doesn’twork. When onboarding a user the user is added to the groups, but not removed during offboarding. Is there different permissions needed in Azure for adding users to groups and removing them?? What we use is the App Action: “Get Group Membership Of User By Username” followed by “Remove User from Groups by User ID”.    

2223
zachary.king
Skilled Expert
MasterMutt
Apprentice
MasterMuttApprentice
asked in Apps and Marketplace Integrations
Jira integration

I am trying to get our on-premise Jira connected to Freshservice.  The instruction guide HERE says that you should use ngrok to publish your jira externally.  There are some security implications of doing this though and we need to be able to only allow traffic into our firewalls from the Freshservice addresses.Support have told me that it is not possible to limit the traffic.  However I did find this article HERE that detailed IP addresses to restrict but the guide guide is for Freshdesk and not Freshservice.Does anyone either know what IP addresses Freshservice requests come from (Europe region) or can help me isolate the Jira traffic so that only web requests from Freshservice are allowed to communicate with our internal Jira instance.Thanks in advance.

1662
MasterMutt
Apprentice
J Pritchard
Apprentice
J PritchardApprentice
asked in Apps and Marketplace Integrations
Can FreshServce and Snow work together?

We use Snow Software to manage software and hardware assets for a client it would be very helpful if we could get the two apps to talk to each other?I have seen third party applications out there, but at $500 a month, that’s not really going to work.  In light of all the Orchestration Apps that have just appeared, I am wondering if Snow could be fixed to work with FreshService too?

1032
P
Skilled Expert
R
Contributor
ryanshafferContributor
posted in Apps and Marketplace Integrations
SSO Redirection in Mobile App

We've configured SAML SSO in our service desk and require that requesters be logged into the portal to create requests.  When browsing via the web, this works correctly and users are redirected to our SSO provider to authenticate.  On both the iOS and Android apps do not redirect. Additionally, they do not accept proper credentials, so I am unable to login.  Users who exist in the system (manually added) that are not a part of our SSO implementation are allowed to sign in.

35415
rajagopal.baladhandayutham
Community Manager
prats
Community Manager
pratsCommunity Manager
published in Apps and Marketplace Integrations
Workflow of the Week - Session 7- Active Directory Onboarding using Orchestration, Custom Objects and Liquid Placeholders.

Workflow of the Week is a recurring series that will showcase all things workflow, such as use cases, enhancements, tips, and tricks.Ever wonder what a workflow that leverages the full power of the automator looks like 🤔❓Here's one that combines Orchestration apps, Custom Objects, Liquid Filters, Web Request and JSON parser node 🤝  Explore all the Automator nodes in this session 🧐⚙️ MS Active Directory Orch app - To perform actions in AD.⚙️ Custom Objects - To store Org Unit mappings and reference them in the onboarding flow.⚙️ Liquid Filters - To narrow in on a unique user name for the employee being onboarded.⚙️ Web Request and JSON Parser - To generate a strong password for the newly created user account. To view other posts in the series, search for #WorkflowoftheWeek

8810
prats
Community Manager
rashmi.nag
Skilled Expert
rashmi.nagSkilled Expert
published in Apps and Marketplace Integrations
Did you know that you could be adopting smarter IT Operations Management?Webinar

Did You Know??Your Operations Team need not monitor 𝐀𝐋𝐋 the alerts churned out by the monitoring tools. (𝗧𝗶𝗽: 𝗨𝘀𝗲 𝗮𝗻 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝗹𝗲𝗿𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻) It’s super important to manage your SaaS apps just like how important it is to manage the on-prem ones. (𝗧𝗶𝗽: 𝗨𝘀𝗲 𝗮 𝗦𝗮𝗮𝗦 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻) Your IT Team should be working on their critical projects but not on the mundane user addition, password reset, application access service requests. (𝗧𝗶𝗽: 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲; 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗮𝗻𝗱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲)Interested to know how to implement this?Join Freshservice’s 𝐈𝐓𝐎𝐌 𝐖𝐞𝐛𝐢𝐧𝐚𝐫 𝐬𝐞𝐫𝐢𝐞𝐬 ​​⚡We are presenting detailed feature walkthroughs to address all ‘how-to’ questions about ITOM and an open forum to discuss them with our product experts. Time to break the siloes between your services and operations team - let’s talk ITOM!Details: 4 Features, 4 Days, 4 Webinars - All in one click!Slot 1: 3:30

620
rashmi.nag
Skilled Expert
J
Apprentice
JonathanHoejtoftApprentice
asked in Apps and Marketplace Integrations
Admin Api key

Hi Freshservice.If you are using the API in a custom app and getting the API key from a configuration/setting. (The settings/configuration is set when you install the app.)Is it possible to get it from the user object instead?Ex:client.data.get("loggedInUser")Lets say you use the custom app from another agent which should not have access to the Admin API key.Is it possible to retrieve the API key based on the user that is logged in, so Admin Api key is not exposed to lower levels of user roles.Users without the admin role can't access custom apps which means they can't configure their own API key in the app either.Is there a solution to this?Best regardsJonathan.

4491
zachary.king
Skilled Expert
Theappideas
Theappideas
posted in Apps and Marketplace Integrations
35 Best On Demand Service Apps

In this present time, On Demand Service Apps are highly in demand as through this online platform. Customers can directly install and use the services by just some clicks. And business owner can directly connect with the user and provide them on-demand service when customers need.

450
Theappideas
M
Apprentice
mark.hendersonApprentice
posted in Apps and Marketplace Integrations
How To - Single Sign-On with G-Suite (Google Apps)

Google provided some information regarding getting Freshservice to use SSO against G Suite. When creating the Freshservice Custom App in the Google Admin Console, follow these steps: GOOGLE ADMIN CONSOLE 1. Click on Apps, create a Custom App 2. Copy the SSO URL (You will need to put this in Freshservice later) 3. Download the Certificate 4. Give the app a name /description/logo 5. Customize the app with these settings ACS URL - https://yourdomain.freshservice.com/login/saml Entity ID - https://yourdomain.freshservice.com Start URL - Leave empty Signed Response - Leave Unchecked Leave all other settings alone. 6. Turn on the App for everyone FRESHSERVICE ADMIN CONSOLE 1. Go to Helpdesk Security 2. Enable Single Sign-On 3. Paste the SSO URL from above (Google Admin Step 2) 4. Leave logout URL empty 5. You will need to convert the certificate you downloaded earlier to a fingerprint. I converted it by copy and pasting my certificate into this tool: https://www.samltool.com/fingerpri

3802
J
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