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Apps and Marketplace Integrations

Apps and Marketplace Integrations

  • 150 Posts
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149 Posts
T
Apprentice
tinanauApprentice
asked in Apps and Marketplace Integrations
PowerBI/Freshservice Integration Project Data

I see that we can connect to PowerBI using the ticket analytics.  But I don’t see the same functionality for Project Analytics.  Does anyone know how to connect project data to PowerBI?Thanks!

1791
JTAVOLARO
Skilled Expert
P
Apprentice
pb1994Apprentice
asked in Apps and Marketplace Integrations
Azure AD Provisiong Failure

First all users were created but now get an for forbidden for every try. EntrySynchronizationErrorErgebnisFailureBeschreibungFailed to match an entry in the source and target systems User 'PB@mink-buersten.com'ErrorCodeSystemForCrossDomainIdentityManagementClientNonServiceFailureErrorMessageReceived response from Web resource. Resource: https://scim.freshservice.com/scim/v2/Users?filter=userName+eq+"PB%40mink-buersten.com" Operation: GET Response Status Code: Forbidden Response Headers: Connection: keep-alive Access-Control-Allow-Origin: * Access-Control-Allow-Methods: GET, POST, OPTIONS, PUT, PATCH, DELETE Access-Control-Allow-Headers: X-Requested-With,content-type,Authorization Access-Control-Allow-Credentials: true Date: Thu, 28 Jul 2022 20:48:18 GMT ETag: W/"60-qiag1d2/y4DPf/mU08+UKnN3p+Y" Server: nginx/1.10.3 (Ubuntu) X-Powered-By: Express Response Content: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"Oops! Some error occurred"} . This operation was retried

17885
C
Community Debut
J
Top Contributor
jpetersTop Contributor
asked in Apps and Marketplace Integrations
Teams Service Bot - unable to reach app

I am sure that its simple and something i may have overlooked, however, has anyone run across the, Unable to reach app. Please try again.  when attempting to create a ticket from Teams?

4233
eeha0120
Skilled Expert
Y
Apprentice
yogeshsmApprentice
asked in Apps and Marketplace Integrations
Issue with iframe Sandbox Attribute in Freshservice Custom App

I have developed a custom CCP application for Amazon Connect using the Streams library. When deploying it as a custom app in Freshservice, I encountered a login issue. After entering credentials in the login popup, the page remains unresponsive. The browser console shows an error related to the iframe's sandbox attribute. Modifying the attribute by including "allow-top-navigation-by-user-activation" resolved the issue. It appears that the default Freshservice source code lacks the necessary flag for iframe navigation.Seeking community support to address this issue. Any insights, guidance, or best practices for integrating custom apps or iframes into Freshservice would be highly appreciated. Attached are the source code, screenshots of the encountered errors. Freshservice source codeLogin popup console 

1331
bettygdurand
Community Debut
adityatawade
Top Contributor
adityatawadeTop Contributor
asked in Apps and Marketplace Integrations
Storing Sensitive Data in Freshservice Custom Application

I am currently in the process of building a custom application within our Freshservice environment. The purpose of this application is to create a new group in Google Workspace whenever a ticket is created. However, I have concerns regarding the storage of sensitive data, specifically the client's Google service account credentials.Upon researching the available options, I came across Freshservice's iparam framework, which seems to be a commonly used method for storing sensitive data within custom applications. However, I would like to explore alternative options, if any, to ensure the highest level of security for our client's information.Could anyone please advise if there are any other recommended approaches or best practices for storing sensitive data within custom applications in the Freshservice environment? I want to ensure that we comply with industry standards and maintain the confidentiality of our client's data. 

650
adityatawade
Top Contributor
M
Skilled Expert
maloktSkilled Expert
asked in Apps and Marketplace Integrations
AD Authentication Does not Accept Nested Groups??

We created an AD security group for Fresh_Requesters and Fresh_Agents that provide the appropriate permissions in Freshservice.  Does Fresh not allow nested groups to authenticate?  Do we really have to add each individual user to the Fresh groups, because a nested group like “All Staff” doesn’t seem to work.  Is there a place to manage this? 

200
M
Skilled Expert
oravec
Apprentice
oravecApprentice
asked in Apps and Marketplace Integrations
Azure Proivision

I am trying to mapped our Source Attribute value EmployeeID from Azure to fresh service target attribute name and everything I have tried will not display it in fresh service, is there a field I need to setup within fresh service? I created under the user fields a Employee # field, but it will not auto fill it when the provision is run. 

260
oravec
Apprentice
J
Top Contributor
jonathan.allisonTop Contributor
asked in Apps and Marketplace Integrations
AD Orchestration - special characters

I’ve recently set up some automation workflows using AD orchestration app, it generally works fine but I’m finding that actions like ‘add user to group’ fail if the user or the group name has an apostrophe in it.Does anyone know if there a way to pass these through as just text and ignore the special characters?Thanks for you help!

580
J
Top Contributor
CountryCloudBoy
Contributor
CountryCloudBoyContributor
asked in Apps and Marketplace Integrations
Freshservice Intergation with Microsoft Sentinel

There was a thread on this question started over a year ago but no answer.  I am trying to setup integration between Microsoft Sentinel and Freshservice for a customer of mine.  We have the automation playbook setup using an example from another service desk logic app.  We are using the freshservice connector.  IT is asking for the username and password.  I am assuming this is an API username and password?  When trying an account and after creating an API Key for that account the connector still doesn’t connect.  Please check your account info and/or permissions and try again. Details: Please check your account info and/or permissions and try again. More diagnostic information: x-ms-client-request-id is 'A2FFE59B-BCD0-493A-9AA6-E1AF4AB16461'.

9323
Daniel Söderlund
Skilled Expert
Shobhit
Contributor
ShobhitContributor
published in Apps and Marketplace Integrations
#WinwithMarketplace : FreshserviceMarketplace

Hello Community Members!As businesses grow in today's fast-paced world, they routinely face new challenges in their tech stack. A key aspect of overcoming these challenges is having the right product at your disposal to help you do more and be more! Freshworks customers can count on Freshworks Marketplace to solve their integration, customization, and automation needs. Freshworks Marketplace houses more than 1300 apps that solve customers' essential business needs by helping them extend their Freshworks experience. To help you succeed with Freshworks Marketplace, we have curated a list of apps that can deliver great value for your business. #WinwithMarketplace brings forward byte-sized videos about such apps. In Series 1, every fortnight, we will be launching key apps (and themes) that work best with Freshservice.  To review each of the video in the series, you can find them below: We'd be glad to hear about your experience and feedback in the comments. If you’d want us to cover more a

6242
Shobhit
Contributor
M
Apprentice
megglestoneApprentice
asked in Apps and Marketplace Integrations
FreshContactCentre > Freshservice voicemail transcript

Ive turned on transcript feature in Fresh Contact Centre and when a user leaves a voicemail, a ticket is created in FreshService The ticket looks like this  What i want to do is include the transcript of the voicemail in the ticket. I have approached FreshService Support and this was their response: you can translate the transcription using some third-party translation service and add that has a note in the ticket that got created in the freshservice.

310
M
Apprentice
Shobhit
Contributor
ShobhitContributor
published in Apps and Marketplace Integrations
#WinwithMarketplace : Microsoft TeamsMarketplace

Video #4 - Microsoft Teams App  We’re back with the final video of the series which focuses on Microsoft Teams. Freddy AI-powered ServiceBot on Microsoft Teams enables conversational support, collaborative resolution, and instant notifications for IT operations and services management for your modern workforce. With Servicebot for Microsoft Teams, bring Freshservice’s context into Microsoft Teams to enable quick collaborative resolution. Make your support and services more accessible for self-serve and deflect more.Leveraging ServiceBot on Microsoft Teams for:• Improve deflection with Freddy AI-powered Virtual agent• Resolve where work happens for quicker ticket resolution• Notify on-call agents and instantly respond to critical incidents• Minimize impact of service disruption with fast incident resolution Install the App from here | Find more such apps on Freshworks Marketplace here   

3020
Shobhit
Contributor
Shobhit
Contributor
ShobhitContributor
published in Apps and Marketplace Integrations
#WinwithMarketplace : Remote SupportMarketplace

Video #2 - Remote Support  As promised we’re back with the second video of the #WinwithMarketplace series which will be focusing on Remote Support.For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide “hands-on” customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice: Teamviewer LogMeIn Rescue BeyondTrust Remote Support (coming soon)  Provide remote support capability Set-up remote session and share code with the customers  Discuss and solve issues through chat Call or share screen from your Freshservice ticket and quickly clarify issues Get access to the customer’s screen and solve issues faster  Install the App from here | Find more such apps on Freshworks Marketplace here

1311
Shobhit
Contributor
LNew
Top Contributor
LNewTop Contributor
posted in Apps and Marketplace Integrations
PowerShell Module for FreshService API

Having been working with the Freshservice workflow automations with the PowerShell Apps installed, I’ve created PowerShell modules to manage Fresh Service, currently covering tickets, requesters, agents, groups, service catalog items, custom objects, locations and departments.You can find the module here on GitHub: LesNewbigging/FreshAPIv2: A PowerShell module containing functions that invoke the Fresh v2 APIs (github.com)This is a work in progress, and I intend to add more functionality for other areas the API covers, but I prioritised on the assumption that tickets would be the main focus of any interaction.Feel free to take the code and adapt it for your own needs - I’ve tried to make them as generic as possible, wrapping the API functionality within them.Comments and suggestions are welcome.

189315
LNew
Top Contributor
Stratto
Apprentice
StrattoApprentice
asked in Apps and Marketplace Integrations
Kaseya Integration

HI Everyone, i would love to know if anyone has successfully integrated Kaseya to Freshservice and the best approach to take with this. Business has decided that Kaseya will be the tool of choice for Asset management, need to be able to leverage this information in Freshservice to speed up support, maybe even use the remote capabilities of Kaseya inside Freshservice. 

2061
keefe.andrews
Skilled Expert
S
Contributor
swhitcherContributor
asked in Apps and Marketplace Integrations
What happened to the Connectwise Control Freshservice integration?

I see a connectwise control inegration for FreshDesk in the freshworks marketplace, but not for FreshService.  I understand that it used to exist, but was removed for some reason.  Anyone know what happened to it, and whether there’s a chance of it coming back?  We’re just evaluating connectwise control now, and it would be great if we could launch a remote session straight from freshservice. 

571
S
Contributor
Daniel Söderlund
Skilled Expert
Daniel SöderlundSkilled Expert
posted in Apps and Marketplace Integrations
Apps and tools

Hello everyone,  I just like to share a smal addon our devs have created.It’s a addon for Chrome and Edge or other chromium based browsers that can install addons from Google webstore. It’s QoL addon, adds /edit when you open a workflow automation.Changes the size of few fields as well. Makes it easier to read.  https://chrome.google.com/webstore/detail/freshservice-automation-t/hgbnbhlmljjnchfcpihajfjkfeelaeol

1202
F
Community Debut
HEMAL SHAH
Apprentice
HEMAL SHAHApprentice
asked in Apps and Marketplace Integrations
How to migrate entire tickets with history from Jira to Freshservice ?

Can any one share step by step guide for migration from Jira to Freshservice with entire tickets and history, without any third party tool.Your solutions will be highly appreciated.

7865
PKX
Community Debut
F
Apprentice
FreshADMApprentice
asked in Apps and Marketplace Integrations
Azure AD Orch - cloud vs on-prem group filtering

Hi Everyone,  New to FS. We have created an Azure AD automation for user offboarding. Its getting stuck on the removal of groups from the user. The list of groups returns just fine, but the next step to remove fails.  I believe this is because we have a mixture of cloud and Windows Server AD groups the user is assigned to. If I remove the local AD group manually the workflow completes. We are using the function What is Remove User from Groups by User ID and then using the list of groups parsed in the previous function Get Group Membership Of User By Username My question is:Is there any way to provide a filter to the group to exclude non cloud groups from the flow?

1212
F
Apprentice
T
Contributor
tkerebelContributor
asked in Apps and Marketplace Integrations
Does FreshRelease still exist ?

Hello,Does FreshRelease still exist ? Is it possible to sign-up ?

801
Dominic Dilip
Community Debut
NaniPT
Apprentice
NaniPTApprentice
asked in Apps and Marketplace Integrations
BambooHR data into Freshservice

Hi, has anyone have integrated data from BambooHR into Freshservice? as in updating a requesters fields using as source of truth BambooHR?Thanks.

2841
Dominic Dilip
Community Debut
officeninja
Apprentice
officeninjaApprentice
asked in Apps and Marketplace Integrations
Departments Not Coming Through Azure SCIM App

Hi All,Running in to a weird issue with our departments in Azure not pulling through we provision users through the Azure Active Directory Provisioning (SCIM) app. In looking through a test provision user notes, everything seems to be coming over ok (see below) but when I look at the users profile the department is still blank.I have confirmed that the department moving over is in our list of departments, and I have tried setting it up a few different ways. i.e. just calling the target attribute ‘department’ or in the standard format of:urn:ietf:params:scim:schemas:extension:freshservice:2.0:User:departmentbut nothing works. I also tried resetting all attributes to default mappings and still no go.Any help would be appreciated! 

2762
kong-jhartmann
Skilled Expert
PatrickMurphy
Skilled Expert
PatrickMurphySkilled Expert
asked in Apps and Marketplace Integrations
Azure Cloud Discovery

Question:  For those that use the Azure Cloud Discovery, when a new asset is discovered is there a way to create a workflow automation to capture the Asset Created event? For each newly created cloud asset I want to trigger an event that sends an email to IT leaders about the new asset.  Also the new asset needs to have fields set.We have a workflow for engineers to request infrastructure changes, however I’m finding since they have access to create assets they skip the approval process and just create the asset.  The Azure Cloud Discovery picks up the asset during its next scan but I created a simple workflow on Asset Create to set the department for the asset and it is never triggered.  Which made me wonder if assets added by Cloud Discovery would ever hit that event versus an asset being manually created in Freshservice.

1365
kong-jhartmann
Skilled Expert
michaelmartel
Skilled Expert
michaelmartelSkilled Expert
asked in Apps and Marketplace Integrations
Bomgar in Freshservice

Has anyone gotten Bomgar to work with Freshservice?I’ve followed the instructions for both Freshservice and Bomgar, but when we click on the Bomgar icon, we get this. 

270
michaelmartel
Skilled Expert
marvin.bernardez
Apprentice
marvin.bernardezApprentice
asked in Apps and Marketplace Integrations
Will there be a Savinyt integration with FreshService?

I saw that there is already one available for FreshDesk. Are there any plans of making one for FreshService? 

231
Daniel Söderlund
Skilled Expert

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