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CSAT

Using Freshchat

  • 3 Topics
  • 4 Replies

3 Topics

Paula
Top Contributor
PaulaTop Contributor
asked in CSAT

CSAT or NPS Whatsapp

Hi!I really need to measure the satisfaction of calls via whatsapp. However, Freshchat does not allow the survey to be sent via whatsapp. What is the solution for these cases?

4
Elvis Ventocilla
Community Debut
1 month ago
B
Apprentice
bafullerApprentice
asked in CSAT

Is there a way to manually initiate CSAT Survey in Freshchat window?

My team turns every interaction in Freshchat to Freshdesk so we can gather more ticket fields and information about our interactions. With that, customers in Freshchat never get the CSAT survey. Is there a way to manually initiate the CSAT rating in the chat window before the chat is resolved and turned into a ticket? 

0
B
Apprentice
2 years ago
V
Top Contributor
Vishnu PrassadTop Contributor
posted in CSAT

Reduce call volumes and customer wait times using Apple Business Chat

It's time for businesses to allow customers friction-less ways to reach out to them, and the most easiest way is to provide customer support on the go. With the Freshchat - Apple Business Chat, your customers can now automatically message your business from within MessagesHow does this help your business?1. Greater RoI - Businesses achieve a 60% cost reduction per interaction compared to calls ($11 for 1 call vs $5 for chat interaction)2. Greater CSAT - 28% increase in CSAT because of instant messaging compared to long call waiting hours during Q2 2020 (Apr - June)To know how to set up your Apple Business Chat account, click here

0
V
Top Contributor
3 years ago

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