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CSAT

Using Freshchat

  • 4 Posts
  • 9 Replies
4 Posts
Paula
Top Contributor
PaulaTop Contributor
asked in CSAT
CSAT or NPS Whatsapp

Hi!I really need to measure the satisfaction of calls via whatsapp. However, Freshchat does not allow the survey to be sent via whatsapp. What is the solution for these cases?

1594
Elvis Ventocilla
Community Debut
Bhaskar K
Apprentice
Bhaskar KApprentice
asked in CSAT
CSAT survey in whatsapp

When agent closes the conversation in Freshchat, CSAT survey will show up in Freschat messenger automatically when we setup in the CSAT settings.Does this CSAT survey will also get triggered when user is from Whatsapp or Facebook..?

4655
Vinicius Taiwan
Community Debut
B
Apprentice
bafullerApprentice
asked in CSAT
Is there a way to manually initiate CSAT Survey in Freshchat window?

My team turns every interaction in Freshchat to Freshdesk so we can gather more ticket fields and information about our interactions. With that, customers in Freshchat never get the CSAT survey. Is there a way to manually initiate the CSAT rating in the chat window before the chat is resolved and turned into a ticket? 

1440
B
Apprentice
V
Top Contributor
Vishnu PrassadTop Contributor
posted in CSAT
Reduce call volumes and customer wait times using Apple Business Chat

It's time for businesses to allow customers friction-less ways to reach out to them, and the most easiest way is to provide customer support on the go. With the Freshchat - Apple Business Chat, your customers can now automatically message your business from within MessagesHow does this help your business?1. Greater RoI - Businesses achieve a 60% cost reduction per interaction compared to calls ($11 for 1 call vs $5 for chat interaction)2. Greater CSAT - 28% increase in CSAT because of instant messaging compared to long call waiting hours during Q2 2020 (Apr - June)To know how to set up your Apple Business Chat account, click here

380
V
Top Contributor

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