Hi!I really need to measure the satisfaction of calls via whatsapp. However, Freshchat does not allow the survey to be sent via whatsapp. What is the solution for these cases?
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Hi
Did you get an answer to your question?
No, but Freshdesk recently talked about launching CSAT for whatsapp in the coming months. I am waiting.
If you want to try something else until then we have an app on the marketplace that works by adding a link to a web based survey to the whatsApp message. You can then ask CSAT and NPS if you want.
Check it out here:- https://www.freshworks.com/apps/freshchat/opinyin_surveys_1/
It's true, but I opted from the beginning to use surveys via the API in the Freshchat flow builder, that way I can measure CSAT and NPS.
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