Using Freshsales

We explored a use case where, once the Major Incident (MI) is resolved, both a Problem and a Change are created simultaneously. Once these records are created, we need to establish an association between the Change and the Problem, either by associating the Change to the Problem or vice versa.I recall that there was previously a specific API endpoint for associating tickets/records. I would like to confirm whether a similar endpoint or API capability is currently available for associating a Change and a Problem.

Hi everyone,We run a custom apparel manufacturing website (https://juxiangapparel.com/) and receive inquiries from customers across different countries through our contact forms.We're considering Freshworks to better organize leads, automate replies, and ensure no customer requests are missed.For businesses with international inquiries, which Freshworks features or automations have made the biggest difference? Do you have any recommended workflows or best practices for managing sales and support conversations efficiently?I'd appreciate any tips or real-world experiences. Thanks in advance!