Using Freshsales

I am adding a custom app to our Freshsales Suite, and things seem to show up correctly for the Contact menu.Is full page app supported in Freshsales?If not, it would be fantastic if the documentation mentioned where things do or don’t work, depending on the app. For example, using “freshsales” in the manifest DOES NOT WORK, but “freshworks_crm” does. 

Hi everyone,I’m running a movie streaming app and using Freshdesk for customer support while managing user details in Freshsales CRM.The issue I’m facing is with syncing custom fields between the two. For example, in Freshdesk, I’ve added fields like: Subscription Type (Free, Premium, VIP) Device Used (Android, iOS, Smart TV) Last Active Date I’ve mapped these fields to Freshsales contacts, but the data isn’t syncing. When a user raises a ticket in Freshdesk, I can see all their details, but they don’t update in Freshsales.Steps I’ve tried so far: Double-checked field mapping. Verified permissions in both systems. Tested with new and old tickets. Still no luck.Has anyone else working with apps or subscription-based businesses faced this problem? Any advice on whether it’s a limitation of the integration or if I’ve missed something would be super helpful.Thanks a lot!

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The last holiday break of the year is almost here. As you transition from one celebration to another, you can’t risk ignoring the leads in your pipeline. There’s a lot of potential customers and revenue that could slip through the cracks when you’re not watching. To keep up your sales velocity this Holiday Season, let AI do the grunt work for you.  Here are five ways to keep leads flowing through the holidays: 1. Communicate your unavailability/availability: Your business website is open 24×7 for prospects. Once they are on your website, they may need more information or quick answers. With an AI chatbot deployed for live chat, you can engage your website visitors. Using a CRM with auto-assignment, you can route incoming chats to a sales rep who’s available on shift and take the business forward.  2. Set up appropriate handovers: Having proper handovers in place ensures a seamless transition of your deals in your absence. With contact notes, agents who engage with leads on your behalf

Has anyone here implemented gamification strategies (like XP, badges, or leaderboards) in their Freshdesk or Freshsales workflows to improve user engagement or team productivity? If so, what worked best?

Are you wondering if it's possible to integrate Freshworks CRM with Honista APK? Let's explore this question together:Has anyone successfully connected Freshworks CRM to Honista? What challenges might you face when trying to use a professional CRM tool with a modified Instagram app? Are there any potential risks to your social media account if you attempt this integration? Does Freshworks CRM offer any features that could work indirectly with Honista?If you've tried combining these tools or have insights to share, we'd love to hear your experiences. Have you found any workarounds or alternatives that achieve similar goals?Share your thoughts and experiences in the comments below!

Hello,  I’m working on a flow and I need to get length of child_ids array.  Is there a way to get that value? Thanks, Tom.

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Im not able to read field “deal_payment_status_id” in the response of GET /api/deals/id/ I tried also use include query parameter.Could you please help me?

Hi,I’m trying to reduce the fields requiring manual entries and thus want to auto populate a field called country code dependent on the country picked. Example India → 91, US → 1, etc.  This is 1 to 1 mapping hence the values should be assigned by default when picking a country. Unable to do so by making it a dependent field,  because even then it shows the option in a dropdown and not by default. Also, if someone can help create default values for a lot of fields it would help out. As of now all custom fields default to blanks. It should be easy to pick one option as a default field. 

Freshworks provides cloud-based software solutions that help businesses delight their customers and employees. From CRM and helpdesk tools to marketing automation and IT service management, Freshworks offers simple yet powerful products like Freshdesk, Freshsales, and Freshservice to streamline workflows and boost productivity.Explore Freshworks solutions

The Thanksgiving holiday season ends with Cyber Monday, which is the biggest shopping fest for digital retailers and looks at keeping the shopping momentum going. As people are back from their big holiday break, their hunger for bargain shopping doesn’t dip. Cyber Monday’s growing popularity makes it a day that businesses can no longer ignore. So here are seven tips to get the most of your sales this Cyber Monday using a CRM. 1. Leverage your CRM for amazing sales campaign ideas: If Cyber Monday hasn’t been on your radar this holiday season, it’s not too late to whip up a quick sales campaign. You can still aim to bring shoppers to your website throughout the week using your CRM and get your sales numbers high. 2. Revisit your historic wins: If you’re using a CRM to track sales activities, you can rely on sales reports to deep dive into the numbers. With advanced reporting, you can pull up data and analyze your sales performance via visual charts. These insights can help you determine

When  I add the below data to the deal, the amounf of the deal  is  1000 instead of 10000.Product : A Unit Price : 1000 Unit : 1 Pricing Type :Subscription Billing Cycle : 10I need some advice about that.Thnaks. 

How to add products to deals as when I enter a new deal, I want products also appears in the same page, where I am entering details of deal,  which I am not able to do. 

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Hi All!I am currently building out our change management module in my sandbox environment. The business I work for has around 15 different CAB approval areas. A change requestor can select from 1 approver to up to all 15 if necessary to approve the change. The issue I'm having is once selected, getting the approvals to go onto the change in parallel, so that each area can approve or reject the change at the same time as any other, in order to speed up the change process.I have tried creating separate workflows for each area that triggers when a change is updated to the status of “Awaiting Approval”, and the condition of the “CAB Approval Area” field being chosen. If this matches, an approval email is sent to the Change Approvers. This works fine if one area is chosen, but I cant see a way to create in one workflow, a dynamic way of checking which “CAB Approval Area” has been chosen, and send an approval email to each area for them to approve in parallel with each other.I tried separate