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News and Innovations

News and Innovations

  • 4 Topics
  • 2 Replies

4 Topics

khawaja77
Apprentice
khawaja77Apprentice
asked in News and Innovations

How to integrate FreshDesk in Ionic application on a specific page?

I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this?   2

0
khawaja77
Apprentice
21 hours ago
Krishna
Apprentice
KrishnaApprentice
asked in News and Innovations

Query Tickets from Fresh Service by using Power Automate and invoke Azure Runbook

Hello Team,I would like to implement a process within my organization. Currently we are using Fresh Service as a ticketing tool. We would like to create a Templates for certain repetitive tasks within Fresh Service. Once the ticket is created by using the Template , we would like to invoke the Power Automate to get all the details and do the automation for us. My query is , is there a way to query the ticket details by using Power Automate or from Azure run book ?Thanks,Krishna

0
Krishna
Apprentice
1 day ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in News and Innovations

Product Review Webinar, with our CX Expert - Shubham Shrivastava

Hello Freshworks Community Fam!How are you’ll doing?I’m really excited to announce the next Product Review Webinar - “Understanding the Bot Game” hosted by our CX Subject Matter Expert (SME) @ShubhamShrivastava on Wednesday, October 18 at 3:00 p.m. IST. In this session, you'll discover the latest AI advancements in Freshdesk and the Customer Service Suite, empowering you with cutting-edge Next Gen AI features.But first, I’d love to introduce Shubham and share a little more about him here! Shubham ShrivastavaCustomer Success SpecialistFreshworks​​​​​Shubham is a Customer Success Specialist with over 3 years of experience at Freshworks, where he has worked with both the US-East Customer Success team (Mid-Tier) and the India - Top Tier (Grow) Customer Success team. He possesses a deep knowledge of CX-Persona products and is primarily focused on improving People, Products, and Processes. Prior to Freshworks, he worked for two EdTech companies, the Indian Air Force, and HAL (Helicopter &amp

12
E
1 day ago
atulskpatil
Apprentice
atulskpatilApprentice
asked in News and Innovations

Which editor is being used for Freshdesk Knowledge Base editor.

HI, I want to understand and know which editor is being used under the Freshdesk Knowledge Base editor - meaning which RTE is used - eg. TinyMCE, CKEditor, Quill etc.This is to understand because I need to check compatibility of our product for this underlying editor.Request you to please help me with this. Best-Knowledge seeker

0
atulskpatil
Apprentice
1 month ago

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