News and Innovations

 Do people still use Morse code?

Hello everyone! How’s it going? I’m really pleased to announce our third Q&A session which is focused on our CX suite of products. Please meet, CX Subject Matter Expert (SME) @Aswin Ayapparaj on Thursday, August 31st who will be hosting the session.  The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry! But first, I’d love to introduce Aswin and share a little more about him below: Aswin AyapparajLead, Customer Success EngineeringFreshworksAswin Ayapparaj is a Lead Customer Success Engineer and an SME in CX at Freshworks, with 7 years of experience in various roles, including Support, Technical Account Management, Operations, Team Management, and Customer Success. He has a deep understanding of customer dynamics across different sectors, such as F

I work in parallel in 2 different projects and virtual systems with the ticket system and have the problem of not being able to distinguish acoustically where a ticket has just been set - because the sound is identical in each of the environments - and also cannot be changed or customized. Are there plans to expand the settings to offer a selection of notification sounds so that a difference can be made in parallel systems?Thanks in advance for any feedback

Is it possible to disable having somone upload an attachment to a ticket. 

Hi! How do I remove the automatic cc from responding to tickets? Now, each response to tickets activates the cc with the email that communicates with fresdesk, creating double tickets.How can I remove the cc? Thanks

I would like to raise a query regarding the filtering of tickets based on custom fields. I have observed that when attempting to filter tickets based on custom fields without options, such as 'cf_external_id,' I receive an empty response. Unlike custom fields with predefined options, filtering based on custom fields without options does not yield the expected results for a custom field with predefined options, the response is successful but empty unlike a custom field with predefined options . Could you please assist me in resolving this issue?

The discussion page is not functioning properly. There seems to be an error on the portal. I tried to preview - but I keep on going to my homepage.https://support.xink.io/support/discussionsIs there an on going maintenance on Freshworks?

The discussion page is not functioning properly. There seems to be an error on the portal. I tried to preview - but I keep on going to my homepage.https://support.xink.io/support/discussionsIs there an on going maintenance on Freshworks?

I want to install moded version of whatsapp due to some additional features which app is best??

Hello,I'm looking in the system and I can't find it. Is there any way to check the timline for a specific ticket, who closed it, who assigned it and all other information? Do you need to have administrator rights?

If you're looking for a caption related to the ability to sort on all columns in a "Tickets" table view, here are a few suggestions:"Effortless organization: Sorting through tickets, column by column." "Empowering efficiency: Sorting made simple in the Tickets table." "Navigate with ease: Sorting options available for every Tickets table column." "Streamlined workflow: Sorting through tickets in any way you need." "Total control: Sorting at your fingertips in the Tickets table view." "Precision at its best: Sort tickets seamlessly on any column." "Customize your view: Sorting options for every column in the Tickets table." "Unleash flexibility: Sorting made comprehensive in the Tickets view." "Master your data: Sorting through Tickets with versatility." "Tailored organization: Sorting on all columns for a personalized experience."Feel free to let me know if you have a specific theme or tone in mind for the caption!

Savor the exquisite blend of flavors in our Pan Fried Feta and Roasted Grapes Recipe. Crispy, golden feta cheese meets sweet, caramelized grapes for a delightful culinary experience that's both simple and sophisticated. Try it today for a taste sensation that's sure to leave your palate delighted and your guests impressed.  

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Is anyone else getting a description box appearing on all of their Service Items??? appeared yesterday? 

I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this?   2

Hello Team,I would like to implement a process within my organization. Currently we are using Fresh Service as a ticketing tool. We would like to create a Templates for certain repetitive tasks within Fresh Service. Once the ticket is created by using the Template , we would like to invoke the Power Automate to get all the details and do the automation for us. My query is , is there a way to query the ticket details by using Power Automate or from Azure run book ?Thanks,Krishna