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News and Innovations

News and Innovations

  • 19 Posts
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19 Posts
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations
Unlock the full potential of Freddy Copilot while the beta lasts!
Unlock the full potential of Freddy Copilot while the beta lasts!

Seize this opportunity to explore Freddy Copilot while it's in beta. Freddy Copilot is not just an AI assistant; it's a productivity powerhouse—a true game-changer in the industry. Fueled by generative AI, Freddy Copilot enhances agent productivity, automates responses, and ensures consistent quality to exceed your customers' high expectations. Get ready for supercharged productivity, faster resolutions, and the ability to save 60% time for your team. Don't miss this exclusive opportunity to shape the future of your customer interactions. Make the most of the Freddy Copilot beta. Learn more To get started, navigate to Admin > Freddy AI > Freddy and enable the capabilities you want to explore. Note: Starting February 5th, 2024, the beta program comes to an end and Freddy Copilot features will only be available as a paid add-on with complimentary access to Freddy Insights.

1631
PriyaRavichandran
Daner11
Apprentice
Daner11Apprentice
asked in News and Innovations
Morse code

 Do people still use Morse code?

795
abdul.aziz
Community Debut
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in News and Innovations
Product Review Webinar, with our CX Expert - Shubham Shrivastava
Product Review Webinar, with our CX Expert - Shubham ShrivastavaASK THE EXPERT - CX

Hello Freshworks Community Fam!How are you’ll doing?I’m really excited to announce the next Product Review Webinar - “Understanding the Bot Game” hosted by our CX Subject Matter Expert (SME) @ShubhamShrivastava on Wednesday, October 18 at 3:00 p.m. IST. In this session, you'll discover the latest AI advancements in Freshdesk and the Customer Service Suite, empowering you with cutting-edge Next Gen AI features.But first, I’d love to introduce Shubham and share a little more about him here! Shubham ShrivastavaCustomer Success SpecialistFreshworks​​​​​Shubham is a Customer Success Specialist with over 3 years of experience at Freshworks, where he has worked with both the US-East Customer Success team (Mid-Tier) and the India - Top Tier (Grow) Customer Success team. He possesses a deep knowledge of CX-Persona products and is primarily focused on improving People, Products, and Processes. Prior to Freshworks, he worked for two EdTech companies, the Indian Air Force, and HAL (Helicopter &amp

998
snap43e
Community Debut
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations
Ask your questions to CX Subject Matter Expert , Aswin Ayapparaj

Hello everyone! How’s it going? I’m really pleased to announce our third Q&A session which is focused on our CX suite of products. Please meet, CX Subject Matter Expert (SME) @Aswin Ayapparaj on Thursday, August 31st who will be hosting the session.  The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry! But first, I’d love to introduce Aswin and share a little more about him below: Aswin AyapparajLead, Customer Success EngineeringFreshworksAswin Ayapparaj is a Lead Customer Success Engineer and an SME in CX at Freshworks, with 7 years of experience in various roles, including Support, Technical Account Management, Operations, Team Management, and Customer Success. He has a deep understanding of customer dynamics across different sectors, such as F

1027
julioherron
Community Debut
Rolf
Apprentice
RolfApprentice
asked in News and Innovations
Selection of different notification sounds

I work in parallel in 2 different projects and virtual systems with the ticket system and have the problem of not being able to distinguish acoustically where a ticket has just been set - because the sound is identical in each of the environments - and also cannot be changed or customized. Are there plans to expand the settings to offer a selection of notification sounds so that a difference can be made in parallel systems?Thanks in advance for any feedback

1281
M
Skilled Expert
ifoundyou
Apprentice
ifoundyouApprentice
asked in News and Innovations
Create a Ticket

Is it possible to disable having somone upload an attachment to a ticket. 

482
ifoundyou
Apprentice
Agrupfs
Apprentice
AgrupfsApprentice
asked in News and Innovations
How do I remove the automatic cc from responding to tickets?

Hi! How do I remove the automatic cc from responding to tickets? Now, each response to tickets activates the cc with the email that communicates with fresdesk, creating double tickets.How can I remove the cc? Thanks

2000
Agrupfs
Apprentice
Hosea
Apprentice
HoseaApprentice
asked in News and Innovations
Filtering tickets using custome fields

I would like to raise a query regarding the filtering of tickets based on custom fields. I have observed that when attempting to filter tickets based on custom fields without options, such as 'cf_external_id,' I receive an empty response. Unlike custom fields with predefined options, filtering based on custom fields without options does not yield the expected results for a custom field with predefined options, the response is successful but empty unlike a custom field with predefined options . Could you please assist me in resolving this issue?

400
Hosea
Apprentice
Ryu Xink
Apprentice
Ryu XinkApprentice
asked in News and Innovations
Community page on Portal not working?

The discussion page is not functioning properly. There seems to be an error on the portal. I tried to preview - but I keep on going to my homepage.https://support.xink.io/support/discussionsIs there an on going maintenance on Freshworks?

230
Ryu Xink
Apprentice
Ryu Xink
Apprentice
Ryu XinkApprentice
posted in News and Innovations
Community page on Portal not working?

The discussion page is not functioning properly. There seems to be an error on the portal. I tried to preview - but I keep on going to my homepage.https://support.xink.io/support/discussionsIs there an on going maintenance on Freshworks?

130
Ryu Xink
Apprentice
haleny
Top Contributor
halenyTop Contributor
asked in News and Innovations
Which app is best

I want to install moded version of whatsapp due to some additional features which app is best??

401
haleny
Top Contributor
R
Apprentice
RafalApprentice
asked in News and Innovations
How to check who closed a ticket

Hello,I'm looking in the system and I can't find it. Is there any way to check the timline for a specific ticket, who closed it, who assigned it and all other information? Do you need to have administrator rights?

951
Daniel Söderlund
Skilled Expert
ghulammohiudin
Community Debut
ghulammohiudinCommunity Debut
asked in News and Innovations
Being able to sort on all columns in Tickets table view

If you're looking for a caption related to the ability to sort on all columns in a "Tickets" table view, here are a few suggestions:"Effortless organization: Sorting through tickets, column by column." "Empowering efficiency: Sorting made simple in the Tickets table." "Navigate with ease: Sorting options available for every Tickets table column." "Streamlined workflow: Sorting through tickets in any way you need." "Total control: Sorting at your fingertips in the Tickets table view." "Precision at its best: Sort tickets seamlessly on any column." "Customize your view: Sorting options for every column in the Tickets table." "Unleash flexibility: Sorting made comprehensive in the Tickets view." "Master your data: Sorting through Tickets with versatility." "Tailored organization: Sorting on all columns for a personalized experience."Feel free to let me know if you have a specific theme or tone in mind for the caption!

480
ghulammohiudin
Community Debut
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in News and Innovations
Ask your Questions to CX Expert Ft. Preethi Sri on Customer Service Suite!
Ask your Questions to CX Expert Ft. Preethi Sri on Customer Service Suite!

Hey Freshworks Community Fam!  How’s it going?We are here with our next CX - Live Q&A session that is focused on our latest product, Customer Service Suite. Please meet, CX Subject Matter Expert (SME) @Preethi Cx expert  on Tuesday, November 14 at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PST and get your questions answered directly from her. These Q&A sessions are meant to be open-ended sessions where you can directly interact with our SME and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry! But first, I’d love to introduce Preethi and share a little more about her ! Preethi SriLead Solution EngineerFreshworksPreethi Sri is a dynamic professional and she excels in presales and business development. Her expertise lies in crafting tailored solutions that seamlessly integrate technical knowledge into practical applications. Beyond work, she enjoys gardening, dancing, and loves me

1265
S
Community Debut
Malenga
Apprentice
MalengaApprentice
asked in News and Innovations
Pan Fried Feta and Roasted Grapes Recipe

Savor the exquisite blend of flavors in our Pan Fried Feta and Roasted Grapes Recipe. Crispy, golden feta cheese meets sweet, caramelized grapes for a delightful culinary experience that's both simple and sophisticated. Try it today for a taste sensation that's sure to leave your palate delighted and your guests impressed.  

480
Malenga
Apprentice
AGT sipk
Apprentice
AGT sipkApprentice
asked in News and Innovations
Our Training Services

"Our Training Services" is your gateway to personal and professional growth. Our diverse range of training programs, suitable for all skill levels, empowers you to acquire new skills, advance your career, explore entrepreneurship, foster personal development, and stay ahead of industry trends. Whether you're a student, a professional, or someone looking to expand your horizons, our services are here to guide you on a transformative journey toward unlocking your full potential. Your pursuit of continuous improvement starts here.

410
AGT sipk
Apprentice
afautley
Skilled Expert
afautleySkilled Expert
asked in News and Innovations
Description Box Appearing on service items

Is anyone else getting a description box appearing on all of their Service Items??? appeared yesterday? 

190
afautley
Skilled Expert
khawaja77
khawaja77
asked in News and Innovations
How to integrate FreshDesk in Ionic application on a specific page?

I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this?   2

300
khawaja77
Krishna
Apprentice
KrishnaApprentice
asked in News and Innovations
Query Tickets from Fresh Service by using Power Automate and invoke Azure Runbook

Hello Team,I would like to implement a process within my organization. Currently we are using Fresh Service as a ticketing tool. We would like to create a Templates for certain repetitive tasks within Fresh Service. Once the ticket is created by using the Template , we would like to invoke the Power Automate to get all the details and do the automation for us. My query is , is there a way to query the ticket details by using Power Automate or from Azure run book ?Thanks,Krishna

1760
Krishna
Apprentice

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