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News and Innovations

News and Innovations

  • 8 Posts
  • 101 Replies
8 Posts
sundararajan.srinivasan
Skilled Expert
sundararajan.srinivasanSkilled Expert
published in News and Innovations
Freshservice Product Feedback: How do you manage your Cloud infrastructure today?

Hello Freshservice Community,I hope you’re doing well. I’m Sundar from the Freshservice Product Team. I’m looking to get some insights on how your organization manages its cloud infrastructure and how your infrastructure management team utilizes Freshservice. Your feedback will really help us tailor our solutions to better suit your requirements.  I would really appreciate if you could spend a few seconds responding to the survey below - promise you it’ll be super quick! Link: PARTICIPATE IN SURVEYAlternatively, you can also copy and paste this link in your browser to access the survey: https://forms.office.com/r/Apph3MQg1h?utm_source=fs_community&utm_medium=post&utm_campaign=cloud_infra_survey If you have any further questions on the survey or generally on Cloud Infra Management, please feel free to drop a note on this thread.As always, your feedback is extremely important. Thank you in advance for your time. I look forward to your participation!Best regards,SundarFreshservice

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thebangaloredhaba
Community Debut
7 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations
Boost productivity and beat burnout: Try Freddy AI for free now

Did you know that your IT teams might be on the brink of getting burnout? According to a recent survey by Gartner, 84% of IT leaders have reported signs of burnout among their direct reports, with work overload being the leading cause.The good news is - you can solve this head-on. AI-powered automation has been identified by 58% of respondents in a recent survey as the key to reducing burnout. And with that, the power to beat this challenge is back in your hands! Get started with Freddy Copilot Beta - your ultimate AI-driven ally.  With generative AI-powered Freddy AI, make your IT staff more efficient, optimize your processes intelligently, and standardize service delivery.And the best part? You can explore the full potential of Freddy Copilot for free during our beta phase.Don't let burnout hinder your team's success. Exercise this limited opportunity and try our free beta period until February 5th, 2024. Take control of your IT operations and transform productivity with Freddy AI Be

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J
Community Debut
8 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations
WATCH ON DEMAND - Ask your questions to IT/ESM Subject Matter Expert , Alex TranASK THE EXPERT

Hello everyone!I’m really pleased to announce our first ever Q&A session with our IT/ESM Subject Matter Expert (SME) @alexandertran on Tuesday, August 29th at 5.30PM CET |9PM IST| 8.30AM PT. The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - whether it’s upcoming features, product enhancements or current trends in the IT and Enterprise Service Management industry!  But first, I’d love to introduce Alex and share a little more about him below: Alex TranLead - Solution Engineer, FreshworksAlex is a Solution Engineer at Freshworks where he specializes in the Freshservice product. He consistently works with customers on existing and new ways to leverage the platform to deliver business value. Alex has a decade of IT experience where he most recently was a consultant at ServiceNow and prior to that has held various IT practitioner roles at SAP and J.P. Morgan.

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alyssia.correa
Community Manager
1 year ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
posted in News and Innovations
Seeking Recommendations: Trusted Sources in the SaaS Industry - Share Your Insights!

Greetings Community Fam!We're reaching out to you with a question and would love to get your insights and suggestions.Could you please share some (names/links) of the influencers, organizations, or fellow CIO groups within the SaaS Industry that you rely on for trustworthy information?Thanks in advance :)

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alyssia.correa
Community Manager
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations
‘Tis the Season for Dark Mode - Activate the all-new Freshservice experience on your web and mobile app!!

From Dawn to Dark with Freshservice! Hello Freshservice Community!
 Guess what? We've got some seriously cool news to brighten up your day – or should we say, darken it a bit?  Drumroll, please! 🥁 The product idea with the most votes has officially stepped into the limelight! Can't resist a good play on words, can we? To all of you that said,   It’s time to embrace the dark side and unleash your inner night owls! Public Beta for Dark Mode is now LIVE! Hold on to your keyboards because we're over the moon to spill the beans on our latest and greatest update! We're officially launching Dark Mode support for both the web agent portal and our mobile apps. It's not just an update; it's a leap into the sleek, eye-friendly, and downright cool!
 A Sneak Peek into the ShadowsDuring this beta release, you can toggle between the classic light theme and the all-new Dark Mode. To get started, just head to your profile menu on the web or the settings menu on the mobile app and make the switch. Dar

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austinjack
Community Debut
10 days ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in News and Innovations
Ask your Questions to ITSM Expert Ft. Anand ElangovanSME COUNCIL - IT

Hello, IT Enthusiasts!Get ready to be a part of our next IT Best Practice Webinar, where we'll explore the path to service excellence and service desk efficiency through 'Benchmarking.' Join our ITSM Subject Matter Expert (SME),@Anand.Elangovan, on Thursday, November 16, 2023, at 3:30 p.m. IST | 10:00 a.m. GMT | 9:00 p.m. AEDT.It's an opportunity you won't want to miss, and we're really looking forward to meeting you’ll!Our Best Practice sessions are tailored to enable direct interaction between our community members and SMEs. You'll gain valuable insights and strategies for enhancing your IT processes, making them more efficient and effective.But first, I’d love to introduce Anand and share a little more about him below: Anand Elangovan​​Lead Solution EngineerFreshworksAnand Elangovan is a Solution Engineer specializing in Customer Experience and AI. With a Bachelor's degree in Computer Science, Anand has dedicated over a decade of industry experience to master the art of creating sol

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Kamakshi V
Community Manager
4 months ago
N
Top Contributor
neharika.sundarTop Contributor
published in News and Innovations
Leverage the power of Generative-AI for your agents with Freddy Copilot Beta - Get Started Now!

Hello Freshworks Community Members! Are your agents getting bogged down by repetitive, everyday tasks? Is this stopping them from focusing on work that really matters?Well, Generative AI is here to make your agents productive, yet happy!We are super happy to announce that Generative AI-powered Freddy copilot is now in Beta on the Pro and Enterprise plans. Explore and experience the power of Freddy AI at no cost during this beta phase.With this enable AI assistance to increase agent productivity, automate responses, and drive consistency of services across your team. Here are the capabilities coming your way: ✔ REPLY SUGGESTEREnable agents to quickly respond to tickets with auto-generated replies that are sourced from help articles maintained in your knowledge base. Replies are curated according to the issue reported and are summarized from relevant help articles that match the issue. LEARN MORE        ✔ TICKET SUMMARY GENERATORThrough the course of a ticket’s lifecycle, multiple commun

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N
Top Contributor
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations
WATCH ON-DEMAND - Product Review Webinar with IT Expert, Suvashini BalashanmugamSME COUNCIL - IT

Hey Freshworks Community Fam! I’m really pleased to announce our first Product Review Webinar with our IT Subject Matter Expert (SME) @suvashini.balashanmugam on Thursday, September 21 at 9:00 p.m. IST. In this Product review session, you will unlock the Power of Business Teams by Discovering different methods for Creating Productive Workspaces.But first, I’d love to introduce Suvashini and share a little more about her below: Suvashini BalashanmugamPrincipal Customer Success EngineerFreshworksSuvashini brings over 8 years of ITSM industry expertise, spanning roles in Support, Presales, Onboarding, and team leadership. Currently, she's from the Freshservice EU Customer Success team, where she specializes in Enterprise accounts across the EU & UK regions. She's passionate about tackling customer challenges and finds joy in immersive experiences like exploring new destinations and engaging in sports. In her free time, she's taken up the intriguing challenge of solving Rubik's cubes w

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Kamakshi V
Community Manager
1 year ago

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