HI, i have the same question, how to active CSAT for whatsapp messages, it’s really necessary in my case, because all the custumer attention will be in whatsapp

Hi @MichaelAcatha , @Bhaskar K 

Did you get an answer to this from Freshworks?

Hi @Bhaskar K @MichaelAcatha @RobL , Yes we have launched the new version of Freshchat where you will have the option to edit and use CSAT for the Whatsapp,Facebook channel. Please feel free to check the below article for the same:

https://crmsupport.freshworks.com/en/support/solutions/articles/50000006090-building-a-csat-survey-for-your-messaging-channels

Hi @Bhaskar K @MichaelAcatha 

If you are not on Pro or Enterprise and/or want something that can also do NPS/CES questions as well as CSAT, and has no limits on no. of surveys or questions, we have an app on the Freshworks marketplace that will do that. You can try it free.

https://www.freshworks.com/apps/freshchat/opinyin_surveys_1/

Let me know if you need any help. support@opinyin.com

Rob

His CSAT survey is available on Freshsales and Freshchat Stadalone

I want to know when it will be available on Omnichannel?

The Omnichannel account only has the search in livechat (widget and SDK).