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Hi All,

Running in to a weird issue with our departments in Azure not pulling through we provision users through the Azure Active Directory Provisioning (SCIM) app. In looking through a test provision user notes, everything seems to be coming over ok (see below) but when I look at the users profile the department is still blank.

I have confirmed that the department moving over is in our list of departments, and I have tried setting it up a few different ways. i.e. just calling the target attribute ‘department’ or in the standard format of:

urn:ietf:params:scim:schemas:extension:freshservice:2.0:User:department

but nothing works. I also tried resetting all attributes to default mappings and still no go.

Any help would be appreciated!

 

This is what works for us:

 

 

 

I wonder if the Characters in the department may be causing issues?

Test a mapping of a department name without any special characters in it.  I know there is an API issue with ampersands in department names and the bug was reported to the team.  No ETA from them yet.  I have to manually manage 3 large departments because of it unfortunately.

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