Apps and Marketplace Integrations

I’m trying to create service catalog item custom_dropdown with sections via API v2following Service Desk API for Developers | Freshservice but it has no examples or schema for sections object. I was able to get it from json representation of other service item with dynamic sections that was created manually: { "service_item": { ... "custom_fields": [ { ... "field_type": "custom_dropdown", "field_options": { "isSection": "true", "displayed_to_requester": "true", "placeholder": "" }, "choices": [ [ "Action1", "Action1" ], [ "Action2", "Action2" ] ], "sections": [ { "name": "Action1", "fields": [ { ... }, { ... } ] }, { "name": "Action2", "fields": [ { ... } ] } ] } ] }} When I’m doing POST request to API to create new service item with same choices and sections, it is successfull and item is created but sections are empty: { "service_item": { ... "custom_fields": [ { ... "field_type": "custom_dropdown", "field_options": { "isSection": "true", "displayed_to_requester": "true", "placeholde

I’m having trouble getting Azure guest accounts get signed into my Fresh apps (Freshservice, Freshmarketer, Org Site). Normal Azure users are able to use the SSO login but guest accounts are getting SAML errors and “ <USER> cannot be logged in as this user is not part of this organization”. I came across another post that said the guest account needs to have Freshservice account as well. I confirmed my guest user has a Freshservice requestor account. Any ideas to resolve this would be appreciated. Thanks!

If a custom app is built and deployed in Freshservice and shows up as a section in ticket properties, are there way to have this custom app visible only for certain group of agents either based on roles or agent group membership?

Hi community, hope you’re doing well. Just wondering if there is a SCIM attribute that would enable to sync the Azure AD photo with Freshservice when using user provisioning? Thank you in advance for your help

Hi Team, I have has no issues with the JIRA integration application with regards to syncing up Freshservice and JIRA. However I am now attempting to set up DevOps Tool → JIRA Connector, and this is where I am having issues. Could you please assist on what is accepted and meant by host name when creating a new connection as I’ve been unsuccessful in all current attempts and I receive the below message. The below documentation does not assist with the initial part of the process with regards to creating the connection - could someone please assist? Thanks.

We are just setting up our Freshservice (FS) instance. I installed the “Azure Active Directory Provisioning (SCIM)” app in FS and configured the “Freshservice Provisioning” enterprise app in Azure per the instructions using my local FS agent account. Then I configured SAML SSO. I target a small group of users that have everyone we want to be agents. All these users that were automatically provisioned by AAD provisioning can sign in using the SSO except me. Even though my local FS Agent profile is currently syncing fine with Azure, when I try to sign in with the SSO, FS creates a new Requester account for me. I figured this was due to it being created as a local account, so changed my local account to a different email address, “forgot” (deleted) the Requester account FS created for me on login with the SSO and let AAD Provisioning create a new account for me. I can successfully sign in to the SSO and use this account. So I convert this AAD/SSO account to an Agent but now I’m using two

Hello, I’m attempting to use the API to update a requester, of which I have been able to pull the information for with no problem. Unfortunately, when following the examples listed in the API documentation, I am entirely unable to get the sample code to work when supplying my own data. The example listed in the API documentation for updating a requester is: curl -v -u api_key:X -H 'Content-Type: application/json' -X PUT -d '{ "first_name":"Ronald", "last_name":"Weasley","time_format":"24h" }' 'https://domain.freshservice.com/api/v2/requesters/888' I am modifying this command as such: curl.exe -u "$($ApiKey):x" -H 'Content-Type: application/json' -X PUT -d '{ "first_name":"First","last_name":"Last","time_format":"12h" }' 'https://domain.freshservice.com/api/v2/requesters/01234567891' When I execute this request, I receive the error: Status: 400 {"code":"missing_params","message":"Your update call does not have any parameter. Atleast one parameter is required."} I can confirm that the re

When can we expect an Update to the Label Designer APP? I still can’t print 2x1 Labels, and bigger ones dont’t fit on many Assets. I asked last June and still no news?

Wanted to see other's experience with remote support software and how it integrates with FreshService. We currently are using teamveiwer and have the FS integration but unless I’m miss using it, it seems to just allow your to send the user a link where you can then join the session. What I’m hoping exists is an integration that will click let me click connect (ideally with a confirmation prompt from user) and I’ll remote on to the requesters device. This appears to be what Endpoint Central’s integration offers but just wanted to see if anyone had experience with it/alternatives?

There aren’t as many one-shot, non-volume, license-key based desktop apps as there used to be, but they definitely still exist. When defining an app like this, where 3 seats means 3 unique license keys, aside from a custom paragraph field, how is one expected to record those keys and ultimately allocate them to requesters? Right now, these are the available types (none are correct) https://support.freshservice.com/en/support/solutions/articles/227988-software-license-types And the only place to record a license key is a single text field under Software License Properties. What am I missing here? Is there not a way to manage multiple keys?

Greetings Freshworks community, I have a problem with intune in freshservice see screenshot below: In de sidebar of an asset there is an apps menu with intune option but as you can see it does not work.Intune is setup properly following the guides and this is the only feature that doesnt work, What could be the problem here?

Has anyone had success integrating Freshservice with Jamf School using the Jamf app in the Marketplace? The directions seem different than what I am seeing, and I am unable to save a new credential.

I'm creating a request form that will have a reasonably long list of options for a person to select from a drop box or tick box list. This list represents a list of access types in a separate application and will change regularly. Rather than manually updating this list as the application access types are updated is there a way to use an API call to my application to pull in the list? Even better it does a real-time import when they create a new ticket?

Despite the two existing threads, I’ve struggled to get a users secondary emial address to Sync via SCIM provisioning. Like many environments, our users have multiple email addresses that differe from their UPNs The ‘Secondary Email Mapping’ thread simply says “add the SMTP to the secondary email alias’, but doesn’t explain how. The azure AS SCIM enhancements thread seems to go off on a different topic for user location. It isn’t clear how we might add the multiple additional email addresses users have except for manually adding them. Even with contacting effy, their instructions for adding urn:ietf:params:scim:schemas:extension:freshservice:2.0:User:_secondaryEmail and mapping that to secondary emails inside of Azure don’t seem to work at all. Surely there’s a solution for this?

Hi there, Currently using the Intune app for integrating Intune into FreshService. In preparation, I deleted all assets from the inventory and decided to start fresh. In syncing, we have a number of phones to sync in Fresh, but unfortunately, 75% are failing the the error SerialNumber not unique. It doesnt make any sense, there is only 1 entry per serial in Intune. Hopefully someone can help. Thanks in advance

Hi everyone, want to ask if someone can help me with this. We have FreshService Growth plan. However, this version doesn’t include the option to schedule reports and get an API link for that report. As I am using Power Bi to produce a dashboard that is reviewed weekly, I have to export the report manually, make some changes and at some times, recreate my reports. I connected Power BI directly to FreshService, but I still need to create relationships and queries, which I have not started yet. Having that API link for the report will make it a lot easier as I can just refresh my workplace and get more updated information without so many steps. Any ideas or suggestions? thanks in advance!

I am successfully retrieving projects using the project API endpoint. When I attempt to retrieve each project’s tasks using the project task endpoint, I get a 403 error which indicates insufficient permissions. The URI I am using is /api/v2/projects/projectid/tasks. Any help is appreciated.

Hello, We at Synerity have developed a suite of apps to augment the capabilities of Freshservice. Freshservice Admin Dashboard: Gain a summary of how many agents are active in your account, requesters, Freshservice downdetector status, and API status Freshworks Api Rate Limit Status Integration | Freshworks Marketplace Asset Location Sync: When a user is updated or created, the app sets the location of the user's assets to the user's location. Freshworks Asset Location Sync Integration | Freshworks Marketplace Ticket Bridge: Send a ticket to another Freshservice environment Freshworks Ticket Bridge Integration | Freshworks Marketplace Outbound Email Sender: If an agent creates a ticket for a requester, the requester will be notified that the ticket has been created. Freshworks Outbound Email Sender Integration | Freshworks Marketplace Freshservice GDPR Assistant: Remove agents, requesters, and tickets after a specified number of months. Freshworks Freshservice GDPR Assistant Integratio

I am trying to intergrade ConnectWise with Freshservice