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Apps and Marketplace Integrations

Apps and Marketplace Integrations

  • 127 Topics
  • 334 Replies
127 Topics
McGr
Apprentice
McGrApprentice
asked in Apps and Marketplace Integrations
SCIM provision secondary email address

Despite the two existing threads, I’ve struggled to get a users secondary emial address to Sync via SCIM provisioning. Like many environments, our users have multiple email addresses that differe from their UPNsThe ‘Secondary Email Mapping’ thread simply says “add the SMTP to the secondary email alias’, but doesn’t explain how. The azure AS SCIM enhancements thread seems to go off on a different topic for user location. It isn’t clear how we might add the multiple additional email addresses users have except for manually adding them. Even with contacting effy, their instructions for adding urn:ietf:params:scim:schemas:extension:freshservice:2.0:User:_secondaryEmailand mapping that to secondary emails inside of Azure don’t seem to work at all. Surely there’s a solution for this?

1492
N
Contributor
7 months ago
R
Community Debut
RossLumbyCommunity Debut
asked in Apps and Marketplace Integrations
Freshservice Intune Integration Errors

Hi there, Currently using the Intune app for integrating Intune into FreshService.  In preparation, I deleted all assets from the inventory and decided to start fresh. In syncing, we have a number of phones to sync in Fresh, but unfortunately, 75% are failing the the error SerialNumber not unique. It doesnt make any sense, there is only 1 entry per serial in Intune. Hopefully someone can help. Thanks in advance

2251
R
Community Debut
8 months ago
rolevc
Contributor
rolevcContributor
asked in Apps and Marketplace Integrations
Power Bi (Growth plan) schedule alternative?

Hi everyone, want to ask if someone can help me with this. We have FreshService Growth plan. However, this version doesn’t include the option to schedule reports and get an API link for that report.As I am using Power Bi to produce a dashboard that is reviewed weekly, I have to export the report manually, make some changes and at some times, recreate my reports.I connected Power BI directly to FreshService, but I still need to create relationships and queries, which I have not started yet.Having that API link for the report will make it a lot easier as I can just refresh my workplace and get more updated information without so many steps. Any ideas or suggestions?thanks in advance!

462
Daniel Söderlund
Skilled Expert
8 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Apps and Marketplace Integrations
#WinwithMarketplace : Jira IntegrationMarketplace

Video #3 - JIRA Integration App  We’re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool. Freshservice’s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them. JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets. Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.  Install the App from here | Find more such apps on Freshworks Marketplace here 

3013
T
Contributor
9 months ago
D
Apprentice
DougAtBHBApprentice
asked in Apps and Marketplace Integrations
Error 403 when calling the project tasks endpoint

I am successfully retrieving projects using the project API endpoint. When I attempt to retrieve each project’s tasks using the project task endpoint, I get a 403 error which indicates insufficient permissions.The URI I am using is /api/v2/projects/projectid/tasks.Any help is appreciated.

240
D
Apprentice
9 months ago
Daniel Söderlund
Skilled Expert
Daniel SöderlundSkilled Expert
posted in Apps and Marketplace Integrations
Freshservice Apps by Synerity

Hello, We at Synerity have developed a suite of apps to augment the capabilities of Freshservice. FreshserviceAdmin Dashboard: Gain a summary of how many agents are active in your account, requesters, Freshservice downdetector status, and API statusFreshworks Api Rate Limit Status Integration | Freshworks Marketplace   Asset Location Sync: When a user is updated or created, the app sets the location of the user's assets to the user's location.Freshworks Asset Location Sync Integration | Freshworks Marketplace   Ticket Bridge: Send a ticket to another Freshservice environmentFreshworks Ticket Bridge Integration | Freshworks Marketplace   Outbound Email Sender: If an agent creates a ticket for a requester, the requester will be notified that the ticket has been created.Freshworks Outbound Email Sender Integration | Freshworks Marketplace   Freshservice GDPR Assistant: Remove agents, requesters, and tickets after a specified number of months.Freshworks Freshservice GDPR Assistant Integrat

241
zachary.king
Skilled Expert
9 months ago
Williamj
Apprentice
WilliamjApprentice
asked in Apps and Marketplace Integrations
intergrade ConnectWise with Freshservice

I am trying to intergrade ConnectWise with Freshservice

391
radhika.narayanan
Skilled Expert
10 months ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations
Streamline and accelerate change management with Freshservice + Clone Change 🛠️🚀

Hello folks!  Ready for another episode of "Appsolutely Connected With Freshservice"? In this third installment, we're unveiling a tool that will streamline your change management experience.  Ever had to deal with change requests that seem like déjà vu? You'll be thrilled to know that with Freshservice + Clone Change integration, those repetitive change requests just became a breeze. If an initiator requests a change that is similar to a change request that you have completed earlier, you can clone the completed change request, modify the required details, and reuse the change request. Freshservice + Clone Change lets you clone all your Change Requests (CR) in one go. You can also clone tasks, assets, and attachments as needed, giving you full control over your change management.  🔄 Clone planning fields: You can replicate planning fields from previous change requests.📎 Clone attachments, tasks & assets: Save time by cloning not just the request but also related attachments, tas

1374
zachary.king
Skilled Expert
1 year ago
raymondcanilao
Skilled Expert
raymondcanilaoSkilled Expert
asked in Apps and Marketplace Integrations
Software Inventory - Notifications on Restricted software

Hello, I’m checking our Software Inventory right now/. I was able to identify some restricted software. I'm just curious if how the notification worked? or is there any notification or process where i can see if there will be installation of restricted apps moving forward?

1314
zachary.king
Skilled Expert
1 year ago
J
Apprentice
Jamie2323Apprentice
asked in Apps and Marketplace Integrations
FreshService intergration with Sentinel

Hi there,I have a client who would like to ingest audit data from FreshService / FreshDesk into Sentinel.I can see that there is a Azure Logic App but it does not seem to have that ability to export the audit data. Can someone point me in the right direction.Thanks.

1681
Daniel Söderlund
Skilled Expert
1 year ago
Prasad.N
Contributor
Prasad.NContributor
asked in Apps and Marketplace Integrations
Active directory Attributes are not syncing properly

We have installed the probe and configured the user Sync from on-prem AD, all were fine till last month.However, when the employee’s manager details changed in AD is not getting updated in Freshservice though sync is happening (email address changes are visible). Also noticed that sometimes users get deactivated.This is impacting the Service Request approvals workflow.any idea, how can we address this? In the past similar issue happened and we did remove the Probe and configured everything from scratch, perhaps, it caused user login and other sort of issues.   

5091
Prasad.N
Contributor
1 year ago
S
Contributor
shrikiniContributor
asked in Apps and Marketplace Integrations
Unable to update Custom App to Production

Hi,I am unable to update the latest version of custom app to production environment.No proper error is being displayed when I try to save the settings upon update. This same version has been deployed and tested successfully in sandbox.Attached screenshot for reference. 

533
thomas432
Community Debut
1 year ago
Sheelaciratechsoft
Apprentice
SheelaciratechsoftApprentice
asked in Apps and Marketplace Integrations
Integration Of Fresh Service with XSOAR

How to integrate Fresh service With XSOAR using API Integration?, XSOAR is having Fresh Service in their Market Place, But Fresh service Market Place Don’t have XSOAR Can Anyone please Guide me with this…

461
Kamakshi V
Community Manager
1 year ago
Rithik S
Apprentice
Rithik SApprentice
asked in Apps and Marketplace Integrations
Unable to use dynamic secure params in custom apps

Hi, I am encountering an issue after packing my app.Actually, i have a secure iparam with a dynamic name - named api_agentId (eg: api_12345678) "headers": { "Authorization": "<%= iparam['api_' + context.agentId] %>" }  When I attempt to use the above code snippet in requests.json, I encounter authorization issues because its becomes uindefined.However, when I use a static name like ‘apikey’ as an example, I can successfully authorize access.This issue only arises after I pack the app, there are no issues when I use ‘fdk run’.Could you please provide assistance with this?

494
eeha0120
Skilled Expert
1 year ago
S
Contributor
shrikiniContributor
asked in Apps and Marketplace Integrations
Developer Portal Issue: Unable to upload Custom App

After I select/drag the zip file which I need to upload the Save button is still grey and not enabled.Need help since this is on the portal. 

602
S
Community Debut
1 year ago
kong-jhartmann
Skilled Expert
kong-jhartmannSkilled Expert
posted in Apps and Marketplace Integrations
Okta SCIM integration (Effy)

Greetings all, I have been working with the Okta SCIM integration built by Effy for some time now.  I see that Location has been added as a mappable attribute as of today.  The trouble is that historically, Effy does not update their documentation to reflect any release changes.  Does anyone have a good list of all mappable attributes and their property requirements? (ie. exact attribute name and external namespace)  I also recently emailed them regarding ampersands in department names not being synced.  I am trying to confirm if that is a bug or not.  We have cost centers like G&A or R&D as mapped values and they are not syncing properly.  Azure AD, OneLogin, Okta SCIM EnhancementsCategory: Apps / IntegrationsWe've added support for syncing the Location, Department, and Secondary Email fields to our Azure AD, OneLogin, and Okta SCIM Apps. I will say that it is disappointing to see Freshworks provide a release update for SCIM enhancements but provide zero documentation to suppo

10206
kong-jhartmann
Skilled Expert
1 year ago
manuel.negro
Apprentice
manuel.negroApprentice
asked in Apps and Marketplace Integrations
Can not add “dev=true” to the url

Hi, I've created an app using your CLI.I copy the first app template.I start the app via CLI and all works correctly, the only problem is when I try to test it, if I open a ticket with the "?dev=true" attribute I don't see the app.I see that in the past some user open a thread in your forum, but I don't fund the solution https://community.freshworks.dev/t/can-not-add-dev-true-to-the-url/8086

331
majed7576
1 year ago
J
Apprentice
Jon_FlybuysApprentice
asked in Apps and Marketplace Integrations
Jira Orchestration - Automating closure of Jira issue from Freshservice workflow

Hi Team,I’m currently trying to figure out whether it is possible to automate the closure of a Jira issue via the Freshservice Jira orchestration workflow.I have tried using the ‘Update Issue’ Jira app action and use the custom field statement below but didn’t have any luck.{"custom_fields":{"Status":"Done"}}  Can anyone assist?Regards,Jon

1532
J
Apprentice
1 year ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Apps and Marketplace Integrations
WATCH NOW -> Fireside chat on Modernizing ITSM with Freshservice & Device42FIRESIDE CHAT

Hello Community Fam!Exciting news ahead! We're proud to collaborate with Freshworks Partner - Device42 for a fireside chat hosted by our ITSM Expert Kenneth Gonzalez. This session will be an enriching discussion on modern IT Service Management (ITSM) best practices. Meet our Host and Guest :)Ken GonzalezHead of Analyst RelationsFreshworksKen, often known by his nickname “kengon,” is a seasoned technology professional and internationally recognized expert in IT Service Management. Having spent just over 6 years at Gartner, he has worked as an Analyst and Advisor, helping business executives, technology leaders and their direct reports develop innovative resolutions to their most pressing issues/concerns. He brings a wide range of interests and life experiences to his work, taking a multidisciplinary, people-centric, value-based, results-focused approach. Ken WootenHead of Analyst RelationsFreshworksKen has over 20 years experience working in ITOps, ITSM and ITAM as a consultant and prod

12411
kengon
1 year ago
T
Apprentice
tinanauApprentice
asked in Apps and Marketplace Integrations
PowerBI/Freshservice Integration Project Data

I see that we can connect to PowerBI using the ticket analytics.  But I don’t see the same functionality for Project Analytics.  Does anyone know how to connect project data to PowerBI?Thanks!

1561
raavikant
1 year ago
C
Apprentice
cory.millsopApprentice
asked in Apps and Marketplace Integrations
Dell Warranty App Integration

Greetings!We are currently attempting to use the Dell Warranty app from the Marketplace and have not had any success. We have waited more than the 24-36 hours for initial sync and all of our Product Manufacturer fields contain the ‘Dell, Inc.’ text.Is there anyone that had problems at first and was able to get this working? Alternatively, are there any other known solutions that do not involve this app? We’d really like to get the warranty information from the Dell devices pulled into FS.Any help would be greatly appreciated.

1280
C
Apprentice
1 year ago
V
Apprentice
venkat_16Apprentice
asked in Apps and Marketplace Integrations
how do you make an API request to third party API from an custom install page

Hello, Is there a way to make an third party API request from the custom install page (The host to the third party API is entered as an input to the iparam)Here is my use case,The host of an third party service is given as an input to the iparam. The host has to be validated by making an API request to a specific endpoint of the host. Is there a way to solve this?Note: Using FDK platform version 2.3 (Request Template method)Thanks.

940
V
Apprentice
1 year ago
W
Apprentice
wdiegidioApprentice
asked in Apps and Marketplace Integrations
Legacy Slack App for Fresh no longer allowing use of /fresh-ticket

Hi friends!We currently have the legacy Slack app for Fresh installed but over the past few months we have noticed the functionality that allowed agents to create tickets right from direct Slack conversations with users via the /fresh-ticket command have returned this error /freshservice-ticket failed with the error "dispatch_unknown_error" Completely understand that it is a legacy product, but we have not found an elegant way in which to perform the same task with the new Slack integration. The new app workflow involves multiple clicks and can only capture more than one line of a message if it is threaded, which is a little cumbersome and gives less info. Anyone else seeing this or have a workaround for this?

1160
W
Apprentice
1 year ago
Djrcoding
Apprentice
DjrcodingApprentice
asked in Apps and Marketplace Integrations
Using custom installation page with invoking templates

Hey all. We have a custom installation page in which we first retreive the ticket fields for some settings. I’ve been trying to pass the Api Key as an param with invoking the template but I can’t get it to work. My code now looks like this: let subdomain = domain.replace(".freshdesk.com", "");let apiKey = jQuery("#api-key").val().trim();client.request.invokeTemplate('getTicketFields', { body: JSON.stringify({ subdomain: subdomain, apiKey: apiKey, }), }) And the request.json looks like this: { "getTicketFields": { "schema": { "protocol": "https", "host": "<%= subdomain %>.freshdesk.com", "path": "/api/v2/tickets", "method": "GET", "headers": { "Authorization": "Basic <%= encode(apiKey) %>" } } } } But I unfortunately keep receiving the error: error while substituting templatesAnybody got any idea? I already checked if subdomain and apiKey have value and they do.

950
Djrcoding
Apprentice
1 year ago
C
Apprentice
cory.millsopApprentice
asked in Apps and Marketplace Integrations
Dell Warranty marketplace app

Good morning!We have added the Dell Warranty app to FS but cannot get the information to populate.In the Manufacturer section of the Product Overview page, Dell, Inc. is the populated information.We have also waited more than 36 hours for the information to sync. Did anyone have to do anything special to get this app to work in their environment? Any help would be greatly appreciated.Thanks!

390
C
Apprentice
1 year ago

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