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Video #3 - JIRA Integration App

 

 

We’re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool.

  • Freshservice’s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them.

  • JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets.

  • Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.

 

Install the App from here | Find more such apps on Freshworks Marketplace here

 

Hello. Is there a way to automate issue linking? I have a workflow which will create a JIra issue, but i am missing last part for the automated linking. Jira issue with Freshservice issue. any ideas?

Hi Tadasa, please drop a note to support@freshservice.com and our team will respond to you.
 

Answer from support:
Unfortunately, it is not possible to automate the linking of tickets to Jira tickets.
This can be done manually as of now.

Sad. Who wants to do manual work these days?:) can you guys upgrade this module, so we could control it using workflows?

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