Hello,
We at Synerity have developed a suite of apps to augment the capabilities of Freshservice.
Freshservice
- Admin Dashboard: Gain a summary of how many agents are active in your account, requesters, Freshservice downdetector status, and API status
Freshworks Api Rate Limit Status Integration | Freshworks Marketplace
- Asset Location Sync: When a user is updated or created, the app sets the location of the user's assets to the user's location.
Freshworks Asset Location Sync Integration | Freshworks Marketplace
- Ticket Bridge: Send a ticket to another Freshservice environment
Freshworks Ticket Bridge Integration | Freshworks Marketplace
- Outbound Email Sender: If an agent creates a ticket for a requester, the requester will be notified that the ticket has been created.
Freshworks Outbound Email Sender Integration | Freshworks Marketplace
- Freshservice GDPR Assistant: Remove agents, requesters, and tickets after a specified number of months.
Freshworks Freshservice GDPR Assistant Integration | Freshworks Marketplace
In addition, we at Synerity are currently working on an app called Attachment Viewer. Here is a sneak peek of the app while we wait for its approval: https://youtu.be/I6R080fab5A?si=tRbf8mbvJuluFlt8
Side project we have is this Chrome/Edge app, it’s mainly used for working in automation.
Freshservice - Automation Tools (google.com)
You can also find more information about our apps at Synerity Marketplace - Synerity AB