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There aren’t as many one-shot, non-volume, license-key based desktop apps as there used to be, but they definitely still exist.

When defining an app like this, where 3 seats means 3 unique license keys, aside from a custom paragraph field, how is one expected to record those keys and ultimately allocate them to requesters?

Right now, these are the available types (none are correct) https://support.freshservice.com/en/support/solutions/articles/227988-software-license-types

And the only place to record a license key is a single text field under Software License Properties.

What am I missing here?  Is there not a way to manage multiple keys? 

 

Hello Mike,

You can accomplish this using Contracts. Software records can have multiple contracts associated to them. You would create a Contract with the individual key and assign it to the user via the Software Management side. It’s maybe not as clean as it could be done but it is possible. Feel free to reach out with any additional questions!

I am having this same issue, I can add separate contracts, but then how do you know which contract goes with which asset tied to it? One software may have 10 keys one for each asset.

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