can I please get advice on how to amend the mappings from Azure AD to Freshservice?
Currently Department field in Azure AD maps to Department in Freshservice.
I would like to change that as follows:
Azure AD field “company” to map to Department in freshservice.
I can’t figure out where to do that - I think in the freshservice Azure Enterprise App?
can I please get advice on how to amend the mappings from Azure AD to Freshservice?
Currently Department field in Azure AD maps to Department in Freshservice.
I would like to change that as follows:
Azure AD field “company” to map to Department in freshservice.
I can’t figure out where to do that - I think in the freshservice Azure Enterprise App?
You are using Freshservice in MSP mode ?
You are using the SCIM app?
hi Daniel, we are using the SCIM app. not sure about MSP mode, sorry.
i think i found out how to do it! Tutorial: Configure Freshservice Provisioning for automatic user provisioning with Azure Active Directory - Microsoft Entra | Microsoft Learn
Probably a little too late, but for anyone else looking I think this would do the trick for you:
This is in the AzureAD Enterprise App provisioning mapping.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
