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We have multiple tenants under one main account. Is it possible for me to select or change which tenant I want the ticket created in?

I should have clarified - which tenant the service bot creates a ticket in...

Hi Ammon, 

 

Have you managed to setup the Service Bot on both tennants? We can only setup on one!

No. That's probably the problem, if it's only available on one tenant.

Hey Ammon, this is a topic that other one of my customers has a challenge with too - single/multi-tenancy approach. Since they are a ServiceDesk within a global tenant they can’t leverage the Virtual Agent effectively. I’m going to reach out to your CSM, Indra, and see if we can add you to a high-touch program for Virtual Agent in order to better understand your use case and environment for future enhancement considerations.

Hey Ammon, this is a topic that other one of my customers has a challenge with too - single/multi-tenancy approach. Since they are a ServiceDesk within a global tenant they can’t leverage the Virtual Agent effectively. I’m going to reach out to your CSM, Indra, and see if we can add you to a high-touch program for Virtual Agent in order to better understand your use case and environment for future enhancement considerations.

Hi Casey,

I would be keen to have conversations around this too, to use FreshService across multiple tennants. 

Can I be included?

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