Hello folks!
Welcome to another episode of “Appsolutely Connected with Freshservice”. If you’re new here, check out our series to get the lowdown on all the top integrations you need to ‘app your IT game’💪🏼!
Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard data. If your organization is using Azure Active Directory (AAD) as the single source of truth for user information, this integration is for you!
Freshservice + Azure Active Directory (AAD) Provisioning provides a unified view of your essential user data in your service desk instance. You can enhance user authentication and user provisioning for your service desk by synchronizing data such as users, locations, groups, security, applications, permissions, and custom attributes from AAD to Freshservice.
How does the integration work?🤔
- Automatic User Creation and Sync: Once a user is assigned in AAD, Freshservice automatically creates the requester/agent based on AAD's System for Cross-domain Identity Management (SCIM) synchronization frequency.
- Real-time Profile Updates: Any profile changes made in AAD will be replicated on Freshservice periodically, ensuring that your user information is always up-to-date.
- Fields Synced from AAD to Freshservice: 🔄
- Given Name -> First Name
- Family Name -> Last Name
- Primary Email -> Email
- Title -> Job Title
- Primary Work Phone -> Work Phone Number
- Mobile Phone -> Mobile Phone Number
- Complete Work Address -> Address
- Locale -> Language
- Timezone -> Timezone
- Department -> Department
- Manager -> Reporting Manager
🌟What can you achieve with this integration?
🔗 Single Source of Truth:
No more data discrepancies. Azure AD becomes your go-to single source of truth, ensuring that every user detail in the IT service desk is accurate and up-to-date.
🤖 Automated User Management:
No more manual juggling! Azure AD seamlessly syncs user additions and removals with Freshservice. Access permissions are effortlessly managed, keeping your IT environment secure and streamlined.
🛡️ Enhanced Security:
Any changes in Azure AD instantly update access permissions in Freshservice, reducing the risk of unauthorized access and ensuring a robust security posture.
📊 Compliance Assurance:
Detailed audit trails in Azure AD and Freshservice ensure you have a clear record of user activities, critical for compliance.
Experience seamless user management, eliminate manual data entry, and enable a robust framework for identity provisioning and authentication with Freshservice + Azure Active Directory (AAD) Provisioning
Do you have questions or experiences to share? Drop them in the comments below! 👇
#FreshserviceApps #AzureADIntegration #UserManagementSimplified
