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Hey,

Today, i have integrated the Azure Active Directory Provisioning (SCIM) with Azure.

There is one challenge we have different id for UPN and email id. eg. upn - 123@abc.com & mail - xyz@abc.com.

 

when we import in fresh services under requester the upn is reflecting in email. but we dont want to send email on the upn.

 

 

i have changed source attribute from UPN to mail. its getting failed to import the user.

 

please help.

Hi,

FreshService API by default requires email and username set to the same value. The way that I’ve workaround that was to set email address and Username to UPN, and the user’s email address as additional email address.

 

Hello,

As suggested by the akurpios, a workaround would be to set email address and Username to UPN, and the user’s email address as additional email address.

Hi,

FreshService API by default requires email and username set to the same value. The way that I’ve workaround that was to set email address and Username to UPN, and the user’s email address as additional email address.

 

For the Azure SCIM app, you can also reach out to Effy Support (support@effy.co.in) as they are the publishers of the app and could suggest an alternative workaround.

Regards,

Vaibhav Sardessai

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