Skip to main content
Question

UPN and Email are different unable to import users

  • January 29, 2025
  • 1 reply
  • 24 views
jabshettys
Apprentice

Hey,

Today, i have integrated the Azure Active Directory Provisioning (SCIM) with Azure.

There is one challenge we have different id for UPN and email id. eg. upn - 123@abc.com & mail - xyz@abc.com.

 

when we import in fresh services under requester the upn is reflecting in email. but we dont want to send email on the upn.

 

 

i have changed source attribute from UPN to mail. its getting failed to import the user.

 

please help.

    Did this topic help you find an answer to your question?

    1 reply

    akurpios
    Community Debut
    • akurpios
    • Community Debut
    • 1 reply
    • March 15, 2025

    Hi,

    FreshService API by default requires email and username set to the same value. The way that I’ve workaround that was to set email address and Username to UPN, and the user’s email address as additional email address.

     

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice