Apps and Marketplace Integrations

"40% of customers expect brands to solve their problems in their channels of choice" - Forrester Opportunity Snapshot Customers have personal preferences when it comes to communication channels. To effectively address customer issues, companies must adopt an omnichannel approach that encompasses multiple channels. Using Freshdesk and the apps on Freshworks Marketplace, businesses can cater to individual preferences by offering support across various channels. In this month's edition of the Marketplace Navigator blog series, we will highlight some incredible apps that can take your customer service to greater heights. Whether you are looking to integrate VoIP calls, 2-way SMS, or other communication apps for your Freshdesk account we have got you covered! WhatsApp (Early Access) WhatsApp is undoubtedly one of the most popular messaging apps globally. With such a vast reach, businesses must recognize the importance of WhatsApp and the need to deliver a seamless experience on this platfor

In a fast-growing digital world, connected digital practices are critical for creating contextual customer experiences. Opus 2, founded in 2008, has been a leader in legal tech, providing game-changing, cloud-based legal technology and services that enable law firms to build the connected digital practices of today, and tomorrow. Powered by Opus 2, law firms worldwide deliver innovative, solution-based services that bring their teams, clients, and third parties together in a single connected space. This approach lets lawyers focus on what matters most: creating value, differentiation, and deeper client engagement. Evolving with the growing business Customer experience is crucial in the digital legal services industry, and Opus 2 has earned a good reputation for providing exceptional customer experience. The volume of queries and incidents has significantly increased as the company expanded with additional solutions and service offerings over the past few years. However, the headcount f

In the latest edition of the ‘Unleashing the Power of Marketplace Apps’ blog series, we are thrilled to share some excerpts from our recent discussion with Kristi Dennis, Digital Support Team Lead at Our Daily Bread Ministries (ODBM) on their usage of Freshworks Marketplace apps. Our Daily Bread Ministries ODBM, founded by Dr. Mart DeHaan in 1938, is a Christian organization based in Grand Rapids, Michigan. The non-profit organization is widely recognized for its production of various devotional publications, with Our Daily Bread being a flagship offering. Optimizing Customer Service Operations To optimize its customer service operations, ODBM relies on Freshdesk as its preferred platform. Additionally, they leverage several marketplace apps to complement Freshdesk's offerings and suit their unique needs. Let's delve into the apps that have proven instrumental in shaping their day-to-day activities. Enhancing Productivity and Efficiency ODBM has always prioritized creating a personaliz

Hello Freshworks Community! Welcome to the first edition of our new blog series highlighting the powerful Freshworks marketplace apps designed to streamline helpdesk operations. In this inaugural post, we’re diving into apps that specifically enhance how you manage and customize ticket fields in Freshdesk. Stay tuned for more tips and insights in the coming weeks! In today's customer experience (CX) industry, helpdesk teams are expected to resolve issues quickly and efficiently, all while keeping customer satisfaction high. However, navigating through cluttered interfaces, and handling repetitive tasks can slow down even the best support agents. Fortunately, Freshdesk offers a variety of marketplace apps designed to address common pain points in the CX industry, enhance team productivity, and streamline processes. Below, we dive into several key Freshdesk apps and offer tips to help your team get the most out of them. 1. Simplifying Agent Views Pain Point: Information Overload Oftentim

In today's fast-paced digital landscape, businesses are under increasing pressure to deliver seamless and efficient customer support across multiple channels. Streamlining communication and enhancing productivity is key, and one way to achieve this is through the use of marketplace apps. Join us as we delve into this month’s blog to explore the latest app recommendations. Whatsapp (Early Access) Integrating business numbers into Freshdesk has never been easier. The Whatsapp (Early Access) app seamlessly converts all one-on-one WhatsApp conversations, including images, GIFs, and more, into tickets within Freshdesk. Instagram Managing Instagram comments directly within Freshdesk has never been more convenient. This marketplace app allows you to filter and respond to comments right from Freshdesk, streamlining your social media management process. Moreover, agents can create separate tickets from specific comments, assign them to different team members, and collaborate effectively to deli

In the dynamic landscape of customer support, seamlessly transferring and synchronizing crucial data is the key to creating a cohesive ecosystem of information. We offer a range of apps on Freshworks Marketplace that seamlessly integrate with Freshdesk and empower businesses to achieve just that. In this month's edition of the Marketplace Navigator series, we will explore Freshworks marketplace data sync & migration apps that elevate support operations and streamline information flow. Shopify This marketplace integration enables a seamless connection between Shopify stores and Freshdesk by retrieving customer information, recent order information, payment status, and more. Agents can also initiate order modifications, enable full or partial refunds, exclude shipping charges, and more without having to switch between two screens. Streamline support processes and eliminate repetitive tasks by integrating Shopify data directly into Freshdesk. Asana Connect The Asana Connect integration ca

In today’s dynamic business environment, efficient customer support and streamlined operations are critical. Freshworks Marketplace apps can help extend the Freshdesk experience and enhance overall agent productivity. Join us as we delve into this month’s blog to explore the latest app recommendations. Attachment Manager Have complete control over ticket attachments with this app. This marketplace app allows you to organize all attachments in one place, enables bulk downloads, and more. With this app, you can: View all attachments within the widget Restrict agents from deleting attachments Download all attachments with one click Display tags for tickets created with attachments Add existing attachments to tickets directly from the app Simplify attachment management to boost productivity and keep everything organized. Hide Fields Hide irrelevant ticket fields on Freshdesk tickets based on preset conditions. This app helps show only necessary information, reducing clutter and enhancing f

In our rapidly evolving, tech-driven world, we understand that businesses require products that offer extensibility and customizability. At Freshworks, you can customize and enhance your Freshworks product experience to suit your unique business needs through apps and integrations from the Marketplace. In the Marketplace Navigator blog series, we have consistently highlighted the top apps that extend your Freshworks experience. In this blog, we will explore app recommendations for streamlining workflows with issue tracking and alerts. Mercado Libre Mercado Libre app seamlessly integrates the popular e-commerce giant MercadoLibre with Freshdesk. This integration automatically creates tickets in Freshdesk whenever a MercadoLibre event occurs. Agents can further access all the essential information about products and orders right within Freshdesk, eliminating the need to switch between platforms. They can also track various events, including questions posted on product pages, purchases, p