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Please include the requester details in below endpoint::

 

/api/v2/search/tickets?query==query]

Please include the requester details in below endpoint::

 

/api/v2/search/tickets?query==query]

Create a Idea for this. 


Hi @anusrivas 

Greetings From Freshworks Community

Since this is a very valid ask, as mentioned by @Daniel Söderlund you can post an idea on the Forum page as a Feature Request which will be reviewed by the product team. The requests will be processed based on the number of users who've requested it and based on the priority and current schedule of the feature request queue.

Or you can drop an email to support@freshdesk.com and we shall create a tracker for the same internally.

Hope this helps, please let us know incase of any follow up queries.

 


o include requester details in Custom Ticket Views using an API, you typically need to follow these steps:

  1. API Endpoint: Use the appropriate API endpoint for fetching custom ticket views. This often looks like /api/v1/ticket_views.

  2. Modify Request: When constructing your API request, ensure to specify the fields you want to include in the response. Look for options like include_requester or similar in the API documentation.

  3. Field Mapping: Ensure the fields related to the requester (e.g., requester_id, requester_name, requester_email) are mapped correctly in your request parameters.

  4. Response Handling: In your response handling, extract and display the requester details as needed in your application.

  5. Testing: Test your implementation to verify that requester details are included as expected.

Make sure to refer to the specific API documentation for your platform for exact parameters and structures.


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