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Apps and Marketplace Integrations

Using Freshdesk

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110 Posts
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Marketplace Navigator: Unleashing Seamless Data Sync & Migration with Freshdesk Marketplace Apps

In the dynamic landscape of customer support, seamlessly transferring and synchronizing crucial data is the key to creating a cohesive ecosystem of information. We offer a range of apps on Freshworks Marketplace that seamlessly integrate with Freshdesk and empower businesses to achieve just that. In this month's edition of the Marketplace Navigator series, we will explore Freshworks marketplace data sync & migration apps that elevate support operations and streamline information flow. Shopify This marketplace integration enables a seamless connection between Shopify stores and Freshdesk by retrieving customer information, recent order information, payment status, and more. Agents can also initiate order modifications, enable full or partial refunds, exclude shipping charges, and more without having to switch between two screens. Streamline support processes and eliminate repetitive tasks by integrating Shopify data directly into Freshdesk. Asana ConnectThe Asana Connect integration

250
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Win with Marketplace: Customize Your Freshdesk Experience with the Latest App Recommendations

In today’s dynamic business environment, efficient customer support and streamlined operations are critical. Freshworks Marketplace apps can help extend the Freshdesk experience and enhance overall agent productivity. Join us as we delve into this month’s blog to explore the latest app recommendations. Attachment ManagerHave complete control over ticket attachments with this app. This marketplace app allows you to organize all attachments in one place, enables bulk downloads, and more. With this app, you can:View all attachments within the widget Restrict agents from deleting attachments Download all attachments with one click Display tags for tickets created with attachments Add existing attachments to tickets directly from the appSimplify attachment management to boost productivity and keep everything organized.  Hide FieldsHide irrelevant ticket fields on Freshdesk tickets based on preset conditions. This app helps show only necessary information, reducing clutter and enhancing focu

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niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Marketplace Navigator: Streamlining Workflows with Automation Apps available on Freshworks Marketplace

As businesses seek to streamline processes and enhance productivity, the importance of automation, especially AI-driven automation, is only gaining more prominence. In the Marketplace Navigator blog series, we have consistently highlighted apps that extend your Freshworks experience. In this blog, we will explore Freshworks marketplace automation apps that can streamline processes, reduce repetitive tasks, and automate workflows, providing greater value for your business. QR Codes for TicketsConvenience is a top priority for agents, and the QR Codes for Tickets app fulfils that need by enabling them to access ticket information rapidly. This app introduces QR codes for tickets, enabling agents to quickly generate and share QR codes that lead to ticket links when scanned. It allows seamless ticket sharing among team members and enables agents to quickly switch between tickets efficiently by scanning the QR codes on their mobile browsers.Automate.io Connect Freshdesk to 100+ AppsThe Auto

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niyathi.reddy.vuluvala
Apprentice
R
Skilled Expert
RiazSkilled Expert
published in Apps and Marketplace Integrations
Differentiate your brand with Freshdesk Messaging - Google’s Business Messages integrationNews

Hi everyone! Hope you are doing well. We have some exciting news and we could not wait to share it with you - so here we go: We recently launched the Freshdesk Messaging - Google’s Business Messages integration* (in beta), to help you serve your customers better! Your customers expect your brand to be approachable on their channels of choice. A strong online presence is therefore critical to your business - especially to differentiate your brand against your competitors.  This integration can help your customers to connect with your business instantly and also enables you to deliver helpful, timely, and engaging customer experiences. Do more with the Freshdesk Messaging and Google’s Business Messages: Enhance accessibility for your business  Differentiate your brand and allow your customers to reach you while searching for your business on Google (Search and Maps).  Manage customers who reach out from Google’s Business Messages via Freshdesk messaging -  like any other messaging

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elonwick345345
Khadija Ali
Apprentice
Khadija AliApprentice
posted in Apps and Marketplace Integrations
Instagram direct

Hi Team:I recently configured the trail account “Instagram Direct” into fresh-desk, but I will be grateful if anyone can share his/her experience for the same.  Thank you 

793
iocv
Community Debut
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Marketplace Navigator: Discover the Best Apps for Agent Productivity

In today's fast-paced and competitive business landscape, providing exceptional customer support is no longer a luxury, but a necessity. While you use Freshworks products to deliver exceptional customer experience, Freshworks Marketplace brings together a host of apps for all your integration, customization and automation needs with Freshworks products.We are excited to kick start the Marketplace Navigator blog series that brings forward a specially curated list of apps to help you easily navigate through the Marketplace apps. In each edition, we’ll cover details about some key apps under a theme. This month's edition covers the best-suited agent productivity apps you can install to empower your support team to deliver enhanced customer experience. Ticket Parsing App In today's multi-channel digital world, companies receive a high volume of tickets each day. Manually sorting through tickets can be a tedious and time-consuming task. This is where apps like the Ticket parsing app come in

221
Daniel Söderlund
Skilled Expert
Gowtham Rajesh
Apprentice
Gowtham RajeshApprentice
asked in Apps and Marketplace Integrations
Local Oauth Redirection Issue

Hi Team, Currently we are experiencing an issue with respect to local Oauth Redirection. During our code coverage, even though the Freshworks Redirection url are configured in the Gong, the FDK platform is not redirecting properly. The current FDK version used is “9.1.2” for the code coverage.  Please find the redirect URI configured in the oauth app below for your reference. Additionally, please find the error screenshot attached below: Can you please help us to resolve this issue?Regards,Gowtham

280
Gowtham Rajesh
Apprentice
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Win with Marketplace: Explore the latest agent productivity app recommendations

Welcome back to our #winwithmarketplace series! In the dynamic customer support landscape, seamlessly transferring and synchronizing crucial data is the key to creating a cohesive information ecosystem. While you leverage Freshworks products to deliver an exceptional customer experience, you can leverage the Freshworks marketplace to find apps that extend your Freshworks experience. This edition unveils a list of top apps, chosen to help you streamline communication and collaboration, ensure real-time data sync, and more. As we dive into the third month, our spotlight shifts towards agent productivity apps. Asana Connect Managing a high volume of support tickets can be a daunting task. However, the Asana Connect app can help agents handle tickets more efficiently by automatically creating tasks in Asana from Freshdesk tickets. With the Asana Connect app, agents can create tasks directly from tickets, assign them to team members, set due dates, and add comments. This ensures that everyo

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A
Community Debut
sleclerc
Apprentice
sleclercApprentice
asked in Apps and Marketplace Integrations
iOS Apps: Which one should I be using?

There are two iOS mobile apps available for us: Freshservice app (Freshservice on the App Store (apple.com)) Freshservice for Intune app (Freshservice for Intune on the App Store (apple.com))We are an Intune user, so we think we should deploy the Freshservice for Intune app.  But I cannot determine the differences between the two.  Can someone help me understand what I get from the Intune version that is not possible in the regular app?  Also, are these apps intended for use by Agents or Users or both?Thank you.

750
sleclerc
Apprentice
L
Apprentice
lewisjulieApprentice
asked in Apps and Marketplace Integrations
What is the difference between asana and asana connect

I have BOTH apps running on my platform and I should only need one….

382
L
Apprentice
Nirmal7596
Community Debut
Nirmal7596Community Debut
asked in Apps and Marketplace Integrations
ticket_top_navigation app: Is it possible to increase the width

Hi All,I’m developing a fronentend extension app in fdk for freshdesk. I’m using ticket_top_navigation placeholder. Is it possible to increase the width of the popup window?

481
Sujitha Dhanaseelan
Community Manager
M
Apprentice
MariaLApprentice
asked in Apps and Marketplace Integrations
Hubspot - Freshdesk out of the box connector

Does anyone know if its normal behavior for the connector to expect that all fields / properties coming from HubSpot should be mapped with those in Freshdesk else it will not allow any mapping i.e. It’s an all or nothing situation. This would also mean I have to create all those other unnecessary fields coming from HubSpot into Freshdesk as well.Is it not possible to select the fields you want to map instead of it dictating that we should map all the fields?I am trying by all means to avoid having to use an API to integrate these systems.

1784
katrain
Community Debut
niyathi.reddy
Apprentice
niyathi.reddyApprentice
published in Apps and Marketplace Integrations
#WinWithMarketplace - Customise your workflows, enhance efficiency

Hello Freshworks Community!Welcome back to our #winwithmarketplace series! While you leverage Freshworks products to deliver an exceptional customer experience, the Freshworks Marketplace brings together a wealth of apps to meet all your integration, customization, and automation needs. As we dive into the second month, our spotlight shifts towards an essential component of productivity and efficiency: workflows. This edition unveils a list of top apps, chosen to help you customize and enhance your workflows within the Freshworks ecosystem. Whether you’re aiming to optimize your strategies, streamline communication, ensure data protection compliance or more, we’ve got the app recommendations for you. 🔗 Google Analytics Empower your team with deep insights into customer behavior and website interactions, enabling data-driven decision-making to optimize strategies and improve customer satisfaction. This integration helps identify opportunities for enhancing user experience and pinpointi

570
niyathi.reddy
Apprentice
ehusband
Apprentice
ehusbandApprentice
asked in Apps and Marketplace Integrations
Freshdesk information not present in Zapier

 I found the above thread that shows as “solved” but it does not appear to be the case. Zapier still does not seem to be receiving several key values from Freshdesk, making the integration basically pointless.I created a new integration and a new Zap, and as you can see several key values like URL, Requester, Requester Company Name, Description, etc. are NULL.

1204
Juliana Rozario
Community Debut
andreszarzar
Apprentice
andreszarzarApprentice
asked in Apps and Marketplace Integrations
Why Freshdesk doesnt support DM's instagram integration as other competitors already does?

Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.Currently, Freshdesk only supports Instagram comments and hasn’t integrated with DMs yet.The question is why? This is really important for customers, for me is a “must have” and now I’m thinking in moving to another platform because i really need to have all channels in one place.  Please Freshdesk team, let us know if you have this feature in short term backlogThanks in advance

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J
Community Debut
K
Apprentice
ken.abbottApprentice
posted in Apps and Marketplace Integrations
FD to JIRA comments not syncing on JIRA ticket Edits

We use the Atlassain JIRA Plus App and works will except when a JIRA user Edits a existing comment. When this happens the comment is not picked up by the Webhooks and is not pushed back to the FD ticket.  I would think ALL customers would want this functionality as we are missing some critical updates when a JIRA comment is edited. Can the WebHooks be changed to pick up ALL changes in JIRA comments no matter how small?  Other connectors to other platforms (ADO) pick up the edits :).

490
K
Apprentice
bsoni23
Apprentice
bsoni23Apprentice
asked in Apps and Marketplace Integrations
Integration with Nextiva

How do I integrate Freshdesk with our company phone system, Nextiva?

761
Yusuf Ahmed
Community Manager
msotak
Contributor
msotakContributor
posted in Apps and Marketplace Integrations
Bringing the knowledge base in-app with AI - explain this, tooltips, chatbot

Hello everyone,We are customers of Freshdesk, and we wanted to bring our knowledge base inside our application so that the users always get help when and where needed. We thought, what if users could click on any part of the application and get an explanation? That explanation would be generated by AI based on the content we already have in our knowledge base, so we would not need to manage another content source. “Explain This” does that! If the explanation is insufficient, the user can continue to chat with the chatbot. As a bonus, you can see which parts of the application confuse the user without asking, so you can improve them later. We did the same with Tooltips. You set them once, e.g., attaching them to all labels or titles, and the tool figures out the context and generates the content for the user. It is powered by OpenAI’s chatGPT (GPT-4). The results we are seeing is less support tickets, but also less interactions with chatbot and faster in-app support. We call it Inline H

690
msotak
Contributor
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Apps and Marketplace Integrations
Community Market: Freshdesk Tools that make YOUR job more efficientTips

Hello! I am back with another list of tips and tricks for our Super-Agents! We hope these are helpful in making your crucial work just a little bit more efficient.  Remove quoted text app:Often, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. The Remove quoted text app will automatically remove the quoted text in the reply of an agent so that you don 't have to worry about it anymore.    Attachment manager app:When a ticket has multiple conversations, it is quite tedious for the agents to go through every conversation and access attachments associated with it. In such cases, the attachment manager app allows you to organize all your ticket attachments, access them from a common location and download all the attachments in a single click.    Reassign previous agent app: Consider a scenario where a ticket comes in and the agent working on it decides to assign it to another ag

821
Croy
Skilled Expert
Daniel Söderlund
Skilled Expert
Daniel SöderlundSkilled Expert
posted in Apps and Marketplace Integrations
Freshdesk apps by Synerity

Hello, We at Synerity have developed a suite of apps to augment the capabilities of Freshdesk.Here is a list of some of them.Public To Private Note Converter: Ensure that all notes remain private for agents.Freshworks Public To Private Note Converter Integration | Freshworks Marketplace   Open Ticket On Note/Open Ticket On Reply: If a ticket is closed, a note or a reply will reopen the ticket.Freshworks Open Ticket On Note Integration | Freshworks MarketplaceFreshworks Open Ticket On Reply Integration | Freshworks Marketplace   Company Viewer: Opens up a modal with information about the company associated with the selected ticket.Freshworks Company Viewer Integration | Freshworks MarketplaceYou can also find more information about our apps at Synerity Marketplace - Synerity AB

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Daniel Söderlund
Skilled Expert
ocwalker
Apprentice
ocwalkerApprentice
asked in Apps and Marketplace Integrations
Zapier Integration missing data

I connected Freshdesk to Zapier for a trigger “new ticket”.Many of the fields returned have a value of “null”But the biggest problem, there is no data for many of the fields. It isn’t passing the name or email of the requestor. What’s wrong? Is the integration broken?Requester name, requestor email, requests first name, requestor last name, type, tags = all of those are blank - returning no data. 

4135
ehusband
Apprentice
Djrcoding
Apprentice
DjrcodingApprentice
asked in Apps and Marketplace Integrations
window.confirm() or confirm() throws an error when FDK pack/run

We have some custom logic that asks the Freshdesk agent if they want to create a ticket or not:function promptTicketHandling(callData) { if (_requestTicketCreation == "Yes") { setTimeout(function () { if (confirm("Do you want to save the ticket")) { createTicket(callData); } else { console.log("Ticket will not be saved."); } }, 1000); } else { createTicket(callData); }}But now when I run fdk run i get the following error:The local server could not be started due to the following issue(s):✖ app\EmbeddableApp.js::319: Unexpected confirm. We prefer not to use client.interface .trigger("showConfirm",because it has proved quite buggy, especially when the agent waits a while before pressing confirm. I have already tried replacing the method with window.confirm, but this unfortunately doesn't solve the error. Has anybody faced this specific issue before? How did you solve it? 

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Djrcoding
Apprentice
TWhite
Apprentice
TWhiteApprentice
asked in Apps and Marketplace Integrations
Salesforce App Create Ticket with Custom Field

If you have a custom ticket field in Freshdesk, is it possible to expose and set that field when creating a ticket in Salesforce?  For example. a “Job” number or ID to be set on the ticket.  A Salesforce user could either set the custom ticket field manually or dynamically.

451
saniya838
C
Contributor
ci-mmyersContributor
asked in Apps and Marketplace Integrations
How to sync M365 Out Of Office with FreshDesk

I am looking for a way to automatically sync my Agent’s availability between their M365 calendars and FreshDesk.  Meaning if they are OOO, FreshDesk knows when to set them unavailable and available based on their OOO settings in Outlook.  

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C
Contributor
T
Contributor
Toni-MarieBContributor
asked in Apps and Marketplace Integrations
Recommendations for DevOps boards integration app

Hello Community,Does anyone have any recommendations for a Azure DevOps/ Freshdesk integration app? I can see there are a few to choose from, so wanted to get people’s experiences of them.Many thanks,Toni

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T
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