Welcome back to our #winwithmarketplace series! In the dynamic customer support landscape, seamlessly transferring and synchronizing crucial data is the key to creating a cohesive information ecosystem. While you leverage Freshworks products to deliver an exceptional customer experience, you can leverage the Freshworks marketplace to find apps that extend your Freshworks experience. This edition unveils a list of top apps, chosen to help you streamline communication and collaboration, ensure real-time data sync, and more. As we dive into the third month, our spotlight shifts towards agent productivity apps.

Asana Connect

Managing a high volume of support tickets can be a daunting task. However, the Asana Connect app can help agents handle tickets more efficiently by automatically creating tasks in Asana from Freshdesk tickets. With the Asana Connect app, agents can create tasks directly from tickets, assign them to team members, set due dates, and add comments. This ensures that everyone is on the same page and working towards a common goal. Additionally, agents can track the progress of tasks and monitor their completion status, allowing them to prioritize work.

Slack

Collaboration is a team effort, and your agents frequently need to coordinate with colleagues to resolve tickets efficiently. With this app, receive real-time notifications about new and updated tickets to public or private Slack channels using automation rules. In addition, use the Freshdesk “Create Ticket” slash command in Slack to convert conversations with peers and customers directly into actionable Freshdesk tickets

Google Calendar

Managing several appointments, meetings, and calls via multiple tools can be a hassle. Easily schedule and manage meetings by bringing the power of Google Calendar within Freshdesk.

Kanban board

The Kanban Board app is designed to offer a visual and intuitive view of ticket properties within Freshdesk. It simplifies the process of changing the status of ticket properties. In addition to that, it displays tickets in a unified view, with each ticket represented as a card that shows the Ticket ID, Subject and Short Description, Due Date, and more. Overall, it enables agents to track, prioritize, and change ticket status easily.

Why not take a personalized journey through the Freshworks Marketplace and start exploring these game-changing apps today? Your support team and customers will thank you! Head over to the Freshworks Marketplace and start exploring these apps today!