Hi everyone! Hope you are doing well. 

We have some exciting news and we could not wait to share it with you - so here we go:
We recently launched the Freshdesk Messaging - Google’s Business Messages integration* (in beta), to help you serve your customers better!

Your customers expect your brand to be approachable on their channels of choice. A strong online presence is therefore critical to your business - especially to differentiate your brand against your competitors. 

This integration can help your customers to connect with your business instantly and also enables you to deliver helpful, timely, and engaging customer experiences.
 

Do more with the Freshdesk Messaging and Google’s Business Messages:

• Enhance accessibility for your business 

  • Differentiate your brand and allow your customers to reach you while searching for your business on Google (Search and Maps). 

  • Manage customers who reach out from Google’s Business Messages via Freshdesk messaging -  like any other messaging channel.

• Reduce resolution time 

  • Connect your customer/prospect to the right agent group based on their query, for faster resolution. 

• Provide timely support and seamless conversational experiences

  • Provide bot support for FAQs to help your customers instantly or gather more information (customer information, queries, and more) to seamlessly handover to agents with context, when required.

So, how do you sign-up for the Freshdesk Messaging - Google’s Business Messages integration? 

• If you are an admin on Freshdesk messaging simply go to “Settings” →  “Integrations” to sign up for beta access.

• Or you/your admin can also fill in this form.

The Freshworks team will reach out for more information in setting up Google's Business Messages integration for you. 

Happy supporting!