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Using Freshdesk
Apps and Marketplace Integrations

Apps and Marketplace Integrations

Using Freshdesk

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105 Posts

ErikUApprentice

asked in Apps and Marketplace Integrations

Microsoft Teams post in channel

I have been testing the Microsoft Teams integration, and the chatbot will send me messages with ticket updates in a chat.Is there any way for the integration to post new tickets to a teams channel, for everyone on the team to see?

ecommerceintegrationApprentice

asked in Apps and Marketplace Integrations

ERP Implementation Services

It is the most important component of any business change process. A successful implementation will not only save time and money, but also help tremendously the development of an organization.At SimplySolved we provide end-to-end ecommerce integration and works efficiently to achieve the most effective results from your Odoo ERP implementation.

bbellmbaApprentice

asked in Apps and Marketplace Integrations

Tracking client houts

We have a client who wants to purchase a batch of hours with us each month. I need to get an alert when they reach their allocated number of hours. According to support Freshdesk can’t do this but it’s an extremely common practice. Can someone please help?

SilJulApprentice

asked in Apps and Marketplace Integrations

Clickable mail address

He have a self programmed tool where contacts are stored with their E-Mail address. Is it somehow possible to programm, that when we would click on the Mail address, it opens a new tab with freshdesk on the New E-Mail page? Or are there any google chrome extensions that would work (we already have the click to call extension, which does basically the same but with phone numbers)? Thanks a lot

FMLABApprentice

asked in Apps and Marketplace Integrations

how to integrate Freshdesk (not Freshworks) with an Agile process

I am a Freshdesk user. I would like to integrate it with an agile process. or adapt freshdesk to work ‘agile like’. Can anyone speak to their experience doing anything similar to this?

Daniel FloApprentice

asked in Apps and Marketplace Integrations

Automation for Trustpilot

Hi, I ask here to see what you thinkI saw that there is integration with trustpilot, but I don't want to use it, as it would open a ticket for me.Instead, I would like, to know if it is plausible, to insert an automation.At the moment I have an automation, that after a preset time, transforms the ticket from resolved to closed.As a second action, an email with the customer satisfaction.I would like to add a third option, where automatically, a ccn field is added that always uses a dedicated email, which is the unique one made available by trustpilot.so as to leave trustpilot the honor of soliciting the customer to leave a public review.to date i haven't found any solution, except to do it manually.will there ever be the possibility to have this functionality?thank you very much

Nagesh SrivastavaApprentice

asked in Apps and Marketplace Integrations

cti.triggerDialer Event is not occurred

I have test ticket.replyClick event, working fine but I'm not able to get cti.triggerDialer event, as we are not able to deliver client project on time.Kindly help me on priority.

YuiApprentice

asked in Apps and Marketplace Integrations

How could I works "search?term" at Google Analytics?

Hello,I’m trying to setting Google analytics4 for searching result within a website(I mean fresh desk) but I can’t.It does not work for a month...😰I tried belowmade custom dimension made event (search_term)how could i get the result what i expected？😭am I have to do special settings for fresh desk? I would appreciate it if you could tell me about that.

AnnayipApprentice

asked in Apps and Marketplace Integrations

Cannot config to show subject when using Slack integration but just showing who created the ticket when replying a thread

When using Integration with Slack replying a thread, The push note in group will only show the first sentence of the ticket which is who created or who updated the ticket but I actually want to know related to the subject( The second line of the ticket) rather than whos created the ticket and know its hardcoded so cannot be configuration. I think it is really importance when replying a thread to the Slack group because if just showing who created or who updated the ticket as the subject, the team will never know what topic they are replying to but need to click in to check and reply. When there are few ticket show in one Slack group, it will be hard to manage and follow.

MagnusHApprentice

asked in Apps and Marketplace Integrations

Google Sheets Integration with FreshDesk

Hi!We do have users with no MS office installed. We would like to get FreshDesk to open attached files in Google Sheets and Google Docs. Any idea how? Thanks

ando_da_pandoApprentice

asked in Apps and Marketplace Integrations

Microsoft 365 integration always EST? And can it be a MS Teams?

My timezone is set to Pacific (PST) however when I use the Office 365 calendar integration to schedule tasks into my Outlook calendar, it’s in Eastern (EST) times. Like I send an invite for a 9:30AM meeting to a client and it comes up in Outlook as a 6:30AM meeting. Am I missing something? Also, we do everything in MS Teams, so can that be integrated into the scheduled tasks from Freshservice? Or do I have to add it after the invite was sent?

dfsdfApprentice

asked in Apps and Marketplace Integrations

What is the technology stack of Freshdesk?

What is the technology stack of Freshdesk?

sparker75Apprentice

asked in Apps and Marketplace Integrations

How to integrate the support page into SaaS App

I would like to make a seamless experience for my customers. When they log into my app I would like them to be able to chat, open a ticket and view the support and community portal without having to re-login. I would also like to make these portals only accessible to users that are logged into the my app. Does anyone have experience with this?

sergeysviridenkoApprentice

asked in Apps and Marketplace Integrations

custom app collapse modal

Hi.I have a question how to expand/collapse the modal window (see attachment).When I click the modal window, then window is being opened. but then I close it and this modal is still opened and I need to collapse it manually before to open the modal again. How can I close it automatically when modal is being closed. code example is below:manifest.json"product": { "freshdesk": { "location": { "contact_sidebar": { "url": "template.html", "icon": "icon.svg" } } } },app.jsdocument.addEventListener("DOMContentLoaded", () => { app.initialized() .then((_client) => { window.client = _client; client.events.on('app.activated', () => { client.interface.trigger('showModal', { title: 'title', template: 'template2.html', }) .then(() => {}) .catch(function (error) { console.error('unable to ope

EstherTop Contributor

asked in Apps and Marketplace Integrations

How do you add a colleague to the freshdesk app in a slack workspace ?

Hey,as you can see, I am authorised on the freshdesk app in our slack channel. My colleague who took this screenshot is not. Please advise how to authorise him? When he adds Freshdesk to his Slack app, he gets this:(the settings button top right doesn’t do anything)But when I add it to my slack app, I can see open and pending tickets and reply directly from Slack.Please advise. Thank you

jtdaviesApprentice

asked in Apps and Marketplace Integrations

Jira Plus Never Loads

When trying to create a Jira with the Jira Plus App it just contantly plays the spinning animation. Removing/re-adding does nothing, re-authenticating does nothing, refreshing/deleting cache/cookies does nothing. Persists with all users across 3 different browsers and 3 different machines.

asked in Apps and Marketplace Integrations

I am unable to get the Sling App to function. I have tried to reset and clear data, but nothing works

davidatndc.orgApprentice

asked in Apps and Marketplace Integrations

Freshrelease for Freshdesk

I’m new to Freshdesk, but I can’t figure out if FreshRelease is still usable as an integration with Freshdesk. It would give me everything I need, Ticketing for CS, and then when there’s an escalation would allow me to put the ticket into a larger plannable task or project.

Mark21Apprentice

asked in Apps and Marketplace Integrations

Freshdesk to replace task app - Questions

Hello. I am not sure this is something that can be accomplished and would break the ticketing system concept. So I am currently using TickTick task manager to keep track of tasks I need to perform for customers. It does work well for what I am using it for but I would like to consolidate it with something like Freshdesk and a ticketing system. So here is the deal. I have several customers and for each one I manage a list of tasks that I need to perform for them at some point in the future. There is no SLA or anything like that. It is simple a task that at some point I need to perform for them. It could be months into the future but I want to know it is there. In this case I do not want the customer to get emails about the ticket, etc. I guess it is more of an internal ticket to me alone BUT for a specific customer and not just a generic todo. And the nice thing about ticktick is that I can see a list of these tasks via a single pane of glass.So how would Freshdesk handle suc

suraj.joshiApprentice

asked in Apps and Marketplace Integrations

How to trigger notification from third party app to open the iFrame modal window programmatically.

We are integrating our telephony system (Mitel) using CTI with Freshdesk. For which, we are developing our call widget using an iFrame that will allow users to make calls and receive call. However, we are unsure how a user will get to know if an incoming call is coming up and our call widget is closed or minimized. Is there a way to trigger notification from third party app to open the iFrame modal window programmatically.

VIGNESHKSContributor

posted in Apps and Marketplace Integrations

Free App For Community

Hi, My name is VIGNESH, I'm a developer and I am interested in developing a app for Freshworks for Free.So, if you have any ideas, recommendations, suggestions please reply to this post.

suraj.joshiApprentice

asked in Apps and Marketplace Integrations

Can we integrate our calling app as a widget inside Freshdesk which can be movable

Can we integrate a third party calling app as a widget inside Freshdesk which can be a floating widget or fixed. Means, can user move that calling widget all over the screen?

MisterDApprentice

posted in Apps and Marketplace Integrations

Computer Cart Reservation System

Can Freshdesk’s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?

JulianeBSkilled Expert

asked in Apps and Marketplace Integrations

How to integrate Freshdesk with a custom CRM

Hi, I am trying to integrate Freshdesk with our existing tools and I have a dilemma.Today, I use 3CX for our telephony and it is already plugged to our custom CRM (to get the contact information and track the calljournaling).Now, I would like to also plug Freshdesk to :create a trace in Freshdesk for every call (in or out) using 3CX create a link between Freshdesk and our custom CRM to share the contact information and several data related to their companyI found I could easily plug 3CX to Freshdesk to create new tickets / create new contacts but then I don’t get this information into my CRM and I need to create a link so that the CRM can get the data from Freshdesk.Or I can keep my link 3CX/CRM but then I need to be able to create automatically tickets and update my contacts from this CRM.In both cases, I have no idea how to plug the CRM to Freshdesk. I may add that I am using Blossom.

shirley huangContributor

asked in Apps and Marketplace Integrations

Integration with Document360 (other knowledge base)

Hello everyone, I want to know how to integrate Freshchat with document 360 (https://document360.com/).Doc360 is our external knowledge, we want to integrate it with the SOLUTION of freshdesk, then we our customers create a new ticket, they can see the related articles automatically, not need to switch to another system. Thanks,

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