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Apps and Marketplace Integrations

Using Freshdesk

  • 84 Topics
  • 139 Replies

84 Topics

S
Apprentice
suraj.joshiApprentice
asked in Apps and Marketplace Integrations

Can we integrate our calling app as a widget inside Freshdesk which can be movable

Can we integrate a third party calling app as a widget inside Freshdesk which can be a floating widget or fixed. Means, can user move that calling widget all over the screen? 

2
S
Apprentice
2 years ago
MisterD
Apprentice
MisterDApprentice
posted in Apps and Marketplace Integrations

Computer Cart Reservation System

Can Freshdesk’s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?

1
V
Community Debut
2 years ago
JulianeB
Skilled Expert
JulianeBSkilled Expert
asked in Apps and Marketplace Integrations

How to integrate Freshdesk with a custom CRM

Hi, I am trying to integrate Freshdesk with our existing tools and I have a dilemma.Today, I use 3CX for our telephony and it is already plugged to our custom CRM (to get the contact information and track the calljournaling).Now, I would like to also plug Freshdesk to :create a trace in Freshdesk for every call (in or out) using 3CX create a link between Freshdesk and our custom CRM to share the contact information and several data related to their companyI found I could easily plug 3CX to Freshdesk to create new tickets / create new contacts but then I don’t get this information into my CRM and I need to create a link so that the CRM can get the data from Freshdesk.Or I can keep my link 3CX/CRM but then I need to be able to create automatically tickets and update my contacts from this CRM.In both cases, I have no idea how to plug the CRM to Freshdesk. I may add that I am using Blossom.

5
Keer
Community Debut
2 years ago
shirley huang
Contributor
shirley huangContributor
asked in Apps and Marketplace Integrations

Integration with Document360 (other knowledge base)

Hello everyone,  I want to know how to integrate Freshchat with document 360 (https://document360.com/).Doc360 is our external knowledge, we want to integrate it with the SOLUTION of freshdesk, then we our customers create a new ticket, they can see the related articles automatically, not need to switch to another system. Thanks,

4
Keer
Community Debut
2 years ago
G
Top Contributor
gkperiklesTop Contributor
asked in Apps and Marketplace Integrations

Freshdesk Jira creation

Hello,I am using both Jira & Freshdesk and I am having this issue: When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket is successfully created the ticket's description also involves"Freshdesk Ticket #999" and then the ticket's description.Is there any way that this text is not going to be automatically created every time? I know that I can manually delete but I am creating and inspecting lots of tickets in daily basis and I am trying to find a way to avoid this manual task.

1
Keer
Community Debut
3 years ago
rhondachurchill99
Apprentice
rhondachurchill99Apprentice
asked in Apps and Marketplace Integrations

How to integrate FreshDesk in Ionic application on a specific page?

1I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this?<script>    window.fwSettings={ 'widget_id':82000002644 };    !function(){        if("function"!=typeof window.FreshworksWidget){            var n = function(){                n.q.push(arguments)            };            n.q=[], window.FreshworksWidget=n        }    }()</script><script type='text/javascript' src='https://ind-widget.freshworks.com/widgets/82000002644.js' async defer></script> 

3
hemanth.ramya
Community Manager
3 years ago
DrewCorpCreations
Apprentice
DrewCorpCreationsApprentice
asked in Apps and Marketplace Integrations

Unable to connect to MS Teams

I’m trying to integrate with MS Teams but I continue to get this message in my profile: User is not yet connected from the Microsoft teams end. Say Hi! to the freshdesk bot from teams. I have said ‘Hi!’ to the fresh desk bot from teams. I tried the ‘re-authorize’ button a few times. I’ve tried removing and adding the fresh desk app from teams. I have tried removing and adding the teams app from fresh desk. No matter what I do, I continue to get that message. Any ideas?

3
Keer
Community Debut
3 years ago
D
Apprentice
dmagillApprentice
asked in Apps and Marketplace Integrations

Apps not available

Just signed up with Freshdesk and am wanting to integrate with PagerDuty.  The FAQs say I should go to Admin → Helpdesk Productivity → Apps, but I do not see that in my admin area.  PagerDuty integration is supposed to be available for all plans according to https://support.freshdesk.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty .  (We’re signed up for the Sprout plan at the moment). Anyone know what I need to do to get this enabled?

1
hemanth.ramya
Community Manager
3 years ago
de Pinho
Apprentice
de PinhoApprentice
asked in Apps and Marketplace Integrations

Sip Trunk to Freshcaller

Does any connected Freshcaller to local PBX via SIp trunk ?

2
H
Skilled Expert
3 years ago

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