I’m new to Freshdesk, but I can’t figure out if FreshRelease is still usable as an integration with Freshdesk. It would give me everything I need, Ticketing for CS, and then when there’s an escalation would allow me to put the ticket into a larger plannable task or project.
+9- Community Manager
- 626 replies
Hello
You can make use of the Freshrelease application in Freshdesk to integrate both the platforms and suffice your requirements. Benefits of integrating with Freshrelease:
- Support agents can easily create issues reported by customers as bugs, feature requests, etc in Freshrelease.
- Agents get visibility into associated bug or feature request's status, owner and release date right within the ticket. No more hopping between your issue tracker and Freshdesk.
- Developers can see the entire conversation between support agents and customers right within Freshrelease work items.
- Agents are notified via private notes whenever status of associated work item is updated in Freshrelease.
Documentation for help: https://www.freshworks.com/apps/freshdesk/freshrelease_for_freshdesk
Cheers!
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