If an email comes in from one of my clients and HubSpot knows they are my client, is there a way for freshdesk to know to set me as the agent? Thank you.
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Hi Ryan! Welcome to the Freshworks Community. That’s a great question- I see how that would be useful.
My colleague
Hi
I hope you are well, just to re-iterate your current use-case, when an email comes from a client who is a customer on Hubspot as well as Freshdesk, you want to get auto-assigned to the ticket in freshdesk, can you please confirm if there is any unique parameter or subject for these tickets that come from Hubspot?
Please provide a few samples as well in order to provide a few work-arounds for this case.
Regards!
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