I have been testing the Microsoft Teams integration, and the chatbot will send me messages with ticket updates in a chat.
Is there any way for the integration to post new tickets to a teams channel, for everyone on the team to see?
+9- Community Manager
- 626 replies
Hello
As of now, the Microsoft Teams integration for Freshdesk gives you instant notifications on ticket related update events only and not on creation events. You’ll receive notifications from the Freshdesk bot on Microsoft Teams for the following events:
1. When a ticket priority is modified 2. When a ticket is assigned to you 3. When a customer responds to a ticket 4. When a public note is added 5. When a private note is added
Feel free to drop a note here for any further help and we would be happy to assist!
Thank you.
Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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