Hi @JackS,

Greetings from Freshworks community and thank you for sharing the details about the issue you're facing with Grammarly while replying to Freshdesk tickets. It seems like Grammarly is updating the text at the cursor's location rather than replacing the misspelled word directly, which appears to be a common behavior affecting other Grammarly users as well.

You can find a related discussion on this issue in the following GitHub thread, which may offer additional context.

I would also suggest reaching out to Grammarly's support team to confirm whether this is a bug on their end or if there is a setting that can be adjusted to resolve this.

Let me know if you need further assistance!

issue with Grammarly not placing the corrections where the cursor is located, and instead inserting them incorrectly or failing to make the change at all. This definitely hampers productivity, especially when replying to important tickets.

A potential solution could be checking if Grammarly’s settings or extensions are up-to-date. Sometimes conflicts with other extensions or the web page’s format can lead to such issues. If you're still facing this problem, you might want to try reinstalling the extension or using an alternative browser.

For tips on improving your workflow and system optimizations, you can check out AtmosphereSwitch for some useful guides.