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In today's fast-paced digital landscape, businesses are under increasing pressure to deliver seamless and efficient customer support across multiple channels. Streamlining communication and enhancing productivity is key, and one way to achieve this is through the use of marketplace apps. Join us as we delve into this month’s blog to explore the latest app recommendations.

 

Whatsapp (Early Access)

Integrating business numbers into Freshdesk has never been easier. The Whatsapp (Early Access) app seamlessly converts all one-on-one WhatsApp conversations, including images, GIFs, and more, into tickets within Freshdesk. 

 

Instagram

Managing Instagram comments directly within Freshdesk has never been more convenient. This marketplace app allows you to filter and respond to comments right from Freshdesk, streamlining your social media management process. Moreover, agents can create separate tickets from specific comments, assign them to different team members, and collaborate effectively to deliver timely responses.

 

Slack

Efficient collaboration is essential for resolving tickets promptly, and with the Slack app for Freshdesk, it's easier than ever. Receive real-time notifications about new and updated tickets directly to public or private Slack channels using automation rules. Additionally, leverage the Freshdesk “Create Ticket” slash command in Slack to seamlessly convert conversations with peers and customers into actionable Freshdesk tickets.

 

Microsoft Teams

Streamline cross-team collaboration and enable contextual customer support with the Microsoft Teams app integration. Stay updated on tickets, manage support tasks, and communicate seamlessly within Teams. Receive instant alerts, access customer details, and automate workflows effortlessly. 

 

By choosing the right app or a combination of apps you can extend and enhance your Freshdesk capabilities. To explore marketplace apps, head over to the Freshworks Marketplace today!

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