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SCIM was working fine until today, now get this error every time a new user is in scope

EntrySynchronizationError

Result

Failure

Description

Failed to match an entry in the source and target systems User 'redacted@redacted.co.uk'

ErrorCode

UnSpecified

ErrorMessage

Received response from Web resource. Resource: https://scim.freshservice.com/scim/v2/Users?filter=urn%3aietf%3aparams%3ascim%3aschemas%3aextension%3afreshservice%3a2.0%3aUser%3adivision+eq+"Support+Functions" Operation: GET Response Status Code: BadRequest Response Headers: access-control-allow-origin: * access-control-allow-methods: GET, POST, OPTIONS, PUT, PATCH, DELETE access-control-allow-headers: X-Requested-With,content-type,Authorization access-control-allow-credentials: true Date: Thu, 13 Feb 2025 10:57:58 GMT ETag: W/"52-1t3R/r3aEgvZKNyP5o/0lq4gfl0" Response Content: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"Bad Request"} . This operation was retried 0 times. It will be retried again after this date: 2025-02-13T10:57:58.4185581Z UTC

ReportableIdentifier

redacted@redacted.co.uk

never mind! worked out that attribute matching was turned on for a custom attribute when it should have been disabled, disabled and SCIM processing again as expected

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