Hello, everyone!

I'm new to working with Power BI and Freshservice, and I’m looking to connect the two in order to create a ticket analytics report/dashboard for senior leaders in our organization. Since I’m just starting out with this, I would greatly appreciate any guidance or advice on the steps I need to follow to achieve this integration.

Additionally, I’m wondering if I would need any specific account permissions or roles in Freshservice to access the necessary data for this task. Any tips, resources, or insights would be incredibly helpful.

Thank you in advance!