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Question

How do you decide between cloud-based and on-premise CRM solutions?

  • January 20, 2026
  • 1 reply
  • 15 views

tarunnagar
Apprentice

What key factors do you consider, such as data security, cost, scalability, customization needs, integration with existing systems, maintenance effort, and long-term flexibility? From your experience, which option works better for small vs large teams, and what challenges or benefits have you seen with each approach?

1 reply

T.Belevska
Top Contributor ⭐
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  • Top Contributor ⭐
  • January 28, 2026

Hi there,

If you’re deciding between cloud and on-premise CRMs, I usually recommend cloud: it’s easier to scale, maintain, and integrate, plus it supports remote teams.

On-premise only makes sense for strict compliance needs, but keep in mind many on-premise systems (like Spiceworks Desktop and Jira On-premise) are being phased out. For most teams, cloud is the safer, future-proof choice.