We’ve been trying to integrate WhatsApp since last week, and tried all troubleshooting provided to us by the support to no avail.
Anyone here has encountered ‘Error in Fetching Numbers’? What can be done about it?
Thank you!
We’ve been trying to integrate WhatsApp since last week, and tried all troubleshooting provided to us by the support to no avail.
Anyone here has encountered ‘Error in Fetching Numbers’? What can be done about it?
Thank you!
Hi
I’m sorry you are facing the issue, the error you have stated “Error in Fetching Numbers” will occur in one of the following events:
If any one of the cases match, you will be facing the issue in connecting your WhatsApp number.
Can you please share your FreshChat account URL and your WhatsApp number with country code to check the issue further.
Thank you.
Hi,
We already have a ticket regarding this, however, we have not yet received any further feedback since Monday.
This is greatly affecting our productivity, and have been affecting our business as well.
Here’s our URL: https://noahhealthpteltd.myfreshworks.com/ and the number: +6569800905.
Ticket numbers, if needed: 15992280, 16005181
Hi
Thanks for sharing the details.
Thanks for your patience and understanding.
Thanks for the reply. Can please notify us once it has been deleted from your backend?
We cannot have the numbers deleted from the Mobile WhatsApp Business App as we need to communicate with our customers through WhatsApp.
Thank you.
Hi
However, before integrating, please delete the numbers for successful deletion.
Thank you.
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