Skip to main content
Visit Freshworks.com Visit Freshworks

Assets

Using Freshservice

  • 202 Posts
  • 546 Replies
202 Posts
C
Apprentice
ChrisTechApprentice
asked in Assets
Help Needed: Customizing Barcode Labels with Asset Label Designer

Hi everyone,I’ve been using the Asset Label Designer app mentioned here to print barcode labels for assets, and it’s working quite well overall. However, I’ve run into an issue with customizing the barcodes.By default, the Asset Number is used to generate the barcode, but I would prefer to use the Asset Name instead (e.g., "N000310"). Unfortunately, I haven’t been able to find a setting in the app to change this, nor any naming schema to adjust how the name is displayed.Does anyone know if it’s possible to configure the app to use the Asset Name for the barcode instead of the Asset Number? Or perhaps there’s a workaround in Freshservice to achieve this?Any help or insights would be greatly appreciated! 😊Thanks in advance!Best regards,

120
C
Apprentice
3 days ago
raymondcanilao
Skilled Expert
raymondcanilaoSkilled Expert
asked in Assets
Sub Category for Service Item

Hello, I already requested this before but I cannot see now the discussion here. can somebody shared to again the script it was forwarded here before? I accidentally reset the settings on the portal, that’s why it revert back to its original look. my goal here is to have to have sub category under hardware provisioning. thanks in advanced.  

4229
w1nter
Community Debut
4 days ago
azulakj
Apprentice
azulakjApprentice
asked in Assets
FreshService API and advanced filters

Hello,Since there are some limits to the number of assets records you can retrieve while filtering with the API, does anybody knows if there is a way to make call that would return a list of assets whose names would be like XXX-AAA-% ? (%=any value)So far i can see that you can filter or search using exact matching value.Maybe this would be a good improvement idea to the API in the future ?

161
azulakj
Apprentice
21 days ago
M
Skilled Expert
MichaelJMSkilled Expert
asked in Assets
Asset Updates via API

We have thin client computers in our environment utilizing a Linux-based operating system called iGel. Because these clients are not using Windows, it doesn’t seem like there is a way to install the Freshservice Probe on iGel. iGel has an api we can use to export certain things, but wondering if there is a way to import assets/asset data via API. Has anyone worked through a situation like this and how are you accomplishing this?

251
azulakj
Apprentice
21 days ago
Prasad.N
Contributor
Prasad.NContributor
asked in Assets
Why it is so complicated to Auto Assign Asset to a user?

Fresh service is failing to Auto assign Asset to users. Current Config:Probe is syncing AD users to Fresh and we have Employee ID is set to SamAccount.What is working:The SCCM laptops using Discovery Agent is working fine i.e. auto assignment is working. (last login by)What is not working:Perhaps, On the INtune or Hybrid Joined laptops are not auto assigned using “last Login by” We haven’t created any workflow as of now, if we can do this using workflow automator, that would be great. Kindly help me on this

4253
S
Apprentice
22 days ago
R
Apprentice
roland.ngApprentice
asked in Assets
Assigning auto numbering asset tag whenever an asset is created

My client has a customized format on asset tag, which consist of 4 parts:Hardware Type (e.g. WL0) City (e.g. CNHK) Number (e.g. 0001) Business Unit (e.g. L)And the requirement is that the number part of the asset should be able to automatically assigned according to other 3 parts (Hardware Type, City & Business Unit). For example, when the client already having 3 assets with asset tag WL0CNHK0001L, WL0CNHK0002L & WD0CNHK0001L, if they would like to add an new asset with “WL0” as Hardware Type, “CNHK” as City and “L” as Business Unit, the system should be able to assigned the largest number + 1 as Number according to the other 3 parts in the asset tag so the asset tag for the new asset will be WL0CNHK0003L and then I can use API to update the asset tag.May I know if there are any methods to apply this auto numbering on asset tag?

4943
R
Apprentice
1 month ago
A
Contributor
ansContributor
posted in Assets
new fields added by FW to the Hardware Properties section of the Freshservice Asset Inventory

Is anyone else annoyed that these new fields were added to the top instead of the bottom of the section?TypePhysical SubtypeVirtual Subtype

160
A
Contributor
1 month ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Assets
ITAM Session with UDay Grewal - Conversation Lounge and Pre-read

Hello Everyone! We’re thrilled by the overwhelming response to our upcoming event – Before the event, here are a few important details to keep in mind:Event Access: https://freshworks.zoom.us/webinar/register/WN_ND-gL0BxTQSnbF1MlerQUw (If you haven’t registered yet, please do so now. Once registered, you will receive an email with your unique Zoom link shortly.) Event Time: 10:30 a.m. EST / 9:00 p.m. IST Agenda: We’ll kick things off with a short keynote by Eric Smith, where he’ll share insights on our professional services followed by deep dive on ITAM by @UdayGrewal  Q&A: We’ve dedicated time at the end of the session for a Q&A segment to address your questions.As a helpful pre-read, our product expert has also curated a glossary for you to refer to during the event. ITAM Glossary (Terms covered in the session) 

2733
Kamakshi V
Community Manager
1 month ago
CVerrier
Apprentice
CVerrierApprentice
posted in Assets
Assets and workspaces - a work in progress?

It feels like the relationship between assets and workspaces is only part implemented - with IT still treated as the favourite child.Assets can only be managed by IT Workspace users, but assets can be assigned to ALL workspaces - Why does IT have control over other departments assets? When assets are created and assigned to a business workspace - they still appear in the picklist on IT tickets assignments - why? Business Agents can’t create or even SEE assets created into their workspace - Why? Business Agents cannot associate an asset to a case (either on creation or edit), but there is an 'Assets' tab when viewing the ticket (with no link to add an asset) - why? IT agents CAN associate assets to tickets in the Business workspace - and they then appear for the Business Agent, but with no functionality - Why?I get that assets started life as a CI management system, with lots of toys for IT Teams, but other functions in an organisation have a valid use for Assets - Facilities being the

410
CVerrier
Apprentice
1 month ago
M
Skilled Expert
MDaviesSkilled Expert
posted in Assets
Deleted Associations to a Service Item Are Still Visible

I’m wondering if this is a bug or whether this is as expected.It looks as though if tickets are previously associated with an Asset but then the tickets are subsequently deleted, they remain visible in the Associations count on that Asset.Example: 

332
M
Skilled Expert
1 month ago
F
Apprentice
FayejazApprentice
asked in Assets
Issues Trying to Import Assets

New to Freshservice, and we are attempting to import assets from our old ITSM.  I’ve tried several times to import assets for a single asset type, at first I was getting a date error and fixed that, now the import fails with “You are not allowed to update the asset.”  I’ve tried editing the csv, changing how assets are mapped, leaving out mapping some fields, and I can’t get past that error.

454
F
Apprentice
2 months ago
D
Skilled Expert
djb_83Skilled Expert
asked in Assets
Cellular (Mobile) Device Information including SIM, telephone number, IMEI

Is anyone aware if the Freshservice discovery agent pulls any cellular information from Windows clients from WMI? https://learn.microsoft.com/en-us/windows/client-management/mdm/devicestatus-csp#cellularidentities If not, Freshservice, this asset information would be very helpful to be included in the CMDB.

353
P
2 months ago
emilia.cvj
Apprentice
emilia.cvjApprentice
asked in Assets
Asset name in offboarding

HiWhen using the Reclaim assets in the Offboarding process the asset name contains only the Display Name, which in our case is the serial number of the asset. Is there any way to add another field like what product type it is?

260
emilia.cvj
Apprentice
2 months ago
R
Apprentice
ReeVApprentice
asked in Assets
Last login date

I’m wanting to build a scheduled workflow to update the asset state depending on how long it’s been since the asset was logged into.  The last audit date and Updated date for us are usually whithin the same day, but it doesn’t tell us the last time the user signed into the machine.  Freshservice discovery agent doesn’t capture this data from the machines.  Anyone have a solution that works for them to get around this?

931
J
Community Debut
2 months ago
K
Apprentice
KqunKqparApprentice
asked in Assets
problem with the customs fields

the it created 2 customs fields in a field_header : {    "asset_type_fields": [        { "field_header": "DigitalTwin",            "fields": [                {                    "id": 21013902627,                    "created_at": "2024-10-15T15:38:41Z",                    "updated_at": "2024-10-15T16:25:21Z",                    "asset_type_id": 21002953778,                    "name": "managed_21002953778",                    "label": "managed",                    "required": false,                    "is_unique": false,                    "field_type": "checkbox",                    "data_type": "boolean",                    "default_field": false                },                {                    "id": 21013902628,                    "created_at": "2024-10-15T16:29:07Z",                    "updated_at": "2024-10-15T16:29:07Z",                    "asset_type_id": 21002953778,                    "name": "unity_id_21002953778",                    "label": "unity_id",                 

454
Rylan7232
2 months ago
MichaelO
Apprentice
MichaelOApprentice
asked in Assets
Asset Usage Type

Is there a way to add a Usage Type to an Asset [other than Permanent or Loaner]?

682
JananiPrasanthini
Community Debut
2 months ago
S
Community Debut
SolidCommunity Debut
asked in Assets
Services

How are other companies using the Services module?  We want to populate the services with the use of the probe and discovery agent so that changes are automatically updated; in addition to this they want the (on-call) rota to be incorporated somehow if possible as I got this message yesterday: “if the on call rota changes and you have several services covered by a team, are they expected to change it every week? would it also populate the services that are not covered by on-call? if it picked up a name from a field somewhere?” Be able to show information from the services pages to the requester, so if they select a service item in the catalogue and if there is corresponding service then it show information like hours of support, managed by team etc. somewhere on the service item.anyone doing this/is it possible? Thanks in advance :)

190
S
Community Debut
2 months ago
J
Apprentice
Jake.EmmApprentice
asked in Assets
Add options to the 'Edit Properties' Pane

Hi All, I am wondering if it is possible to add things to the Edit Properties pane on the side when working with assetsI have added the the things I want under ‘Asset Types & Fields’ -> ‘Hardware’ but I want to be able to add them to the bar on the side as opposed to editing the asset to get to the fields. I want to create a check box to state if the device is in a quarantine state. Many Thanks!

551
M
Apprentice
2 months ago
shs_tim.hobson
Skilled Expert
shs_tim.hobsonSkilled Expert
asked in Assets
Assets - Is there a way to filter a text field in assets?

In our Assets we have a text field called ROOM and we would like to know if it it’s possible to filter this field so it only shows the items / equipment in this room? This would also apply to any other text fields we have, such as Make and Model of devices. I have looked at trying to use dependant fields, but this doesn’t work as expected. For a start, when editing the items in the dependant fields, it does not sort them alphabetical - that’s another issue to sort out. Thanks

140
shs_tim.hobson
Skilled Expert
2 months ago
M
Apprentice
MaxJApprentice
asked in Assets
Asset restriction and groups, workspaces

Hi, As far as i understand it is not possible for groups to view services that are not managed by them. And if the role gives view-permission for assets, then it cannot be restricted to a specific asset type (in this case “Service”). Example:Consider some groups of agents, each of these groups are connected to and manages a service. None of the agents in the specified groups should have access to assets like hardware etc. All agents in the workspace “IT” should have access to all services so that they can view status or other information related to their own or other services. Am i correct in my assumption?  Thank you!

431
eeha0120
Skilled Expert
2 months ago
EricRoeland
Skilled Expert
EricRoelandSkilled Expert
asked in Assets
Import Asset relations

And again I need your help.Can I import relations between assets?I have a set of 500 assets. I need to relate 3 different assets to each of these 500 assets.This is not doable by hand per asset.Please advise!Thank you all for thinking with me.

621
D
Community Debut
2 months ago
PatrickMurphy
Skilled Expert
PatrickMurphySkilled Expert
posted in Assets
Inventory Software

How do you utilize the Inventory Software system?We pull data from intune to get software sync.Playing with it today I found a few issues:When I retire an asset any software on that asset still shows in the software inventory. I’d like a way to remove all software associated to an asset. I’ve not found a way to do other than manually going through 500+ software listings, looking for the asset and removing it. I do see that when looking at an asset it will tell me all the software listed but no way to remove all software. Am I missing something or how have you accomplished this? How do you utilize the Discovered, In Review, Managed, Ignore, Restricted categories. Discovered - obviously new things that are scanned show here I review the discovered assets and if it is an OS (MS) Driver (Dell) Printer (any manufacturer) I move to ignore. If it is a licensed product or something managed by an MSP or the business like a saas application I move to Managed If it is software that I dont thin

97019
eeha0120
Skilled Expert
3 months ago
TOBYBENNETT2
Community Debut
TOBYBENNETT2Community Debut
asked in Assets
custom Labels to label print designer

hello fellow community of freshworks  does anyone know how to add custom placeholder into the app label print designer i want to add the Aquisition date and the assigned date. thanks in advance 

514
eeha0120
Skilled Expert
3 months ago
Steffi Xavier
Community Debut
Steffi XavierCommunity Debut
asked in Assets
How to add new icons and images?

We are customizing the customer support portal. In that we need to add new images and icons. How to access the assets folder or how do we add the new assets?

250
Steffi Xavier
Community Debut
3 months ago
G
Community Debut
gustavo.santanaCommunity Debut
posted in Assets
Is there a reason that the asset workflow automator does not capture Last Logged in user?

I wanted to create an alert whenever the Last Logged In field is updated by the Freshservice Agent. I noticed that this appears to not be possible right now*. Any ideas on how this can be worked around or maybe even resolved? Anything in the works to make more fields available to the workflow automator in the future? Any other limitations involving the workflow automator and their ability to access certain fields?

231
G
Community Debut
3 months ago

Badge winners

Show all badges
Terms of Use